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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.76 (171 reviews)

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1.48

Based on 171 reviews, last reviewed 12th Sep 2025

200% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

14%

78%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

AVOID THE RAC AT ALL COSTS 2 of my workers were 1hr45mins when brokedown. from home. rang 3pm told recovery truck by 7pm . 7.30pm told no truck available . 8pm can send uber to ... Read more Reviewed on: 11th September 2025

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (171)

Fab service

Had great customer service with RAC and they make everything understandable for you. The team are all very friendly and helpful. Reviewed on: 25th August 2016

Great service

I have an old BMW it really helps to know that I can rely on the RAC when I have any problems. They have helped most recently when I had battery problems Reviewed on: 14th August 2016

First class breakdown cover

I changed over to the RAC approximately 6 years ago having experienced poor customer service from my previous provider and I couldn't be happier with them. The promptness of their response to a call out is amazing and they deal with the issue quickly and efficiently. I have used them approximately 3 times and never had to wait over 30 minutes; even when I used their Homestart service (on that occasion they said someone would be there in 40-60 minutes but they were there in under 20). Their customer service is excellent and I would not hesitate to recommend them - oh, and they come in cheaper than my previous provider too. I have had some experience of my previous provider since leaving them when my friend's car wouldn't start following an evening out. She called them at 10.40 and we were left sitting on the pub car park until 1.20 before anyone turned up; it was disgraceful. A second friend with another breakdown provider was left waiting for so long when she broke down that she was forced to knock on someone's door and ask them if she could use their toilet. I have told both of them, "change to the RAC, you'll get none of that hassle with them". I definitely wouldn't change! Reviewed on: 7th August 2016

GOOD SERVICE

have been with rac for several years. the buying process is quick and easy and on the rare occasion I have had to call them out have found the service to be quick. I WOULD DEFINITELY RECOMEND THEM Reviewed on: 28th March 2016

THEY'VE BEEN ROBBED ME FOR 4 YEARS! STAY FAR FAR AWAY!

4 years ago I bought a Recover Cover online. I had to tick the box and accept their Terms&Conditions to be able to continue my application and forgot about. I wasn't aware at that time what this would mean for me in the future. Then I moved a house and never received any renewal letter from them. They had my email address, but obviously never notified me about (this is not in their interest!). I've been used a different recovery services for the last 4 last years.. and just found out that THEY'VE BEEN ROBBED ME FOR THE LAST 4 YEARS TOO! Once a year a full amount went out from my account AUTOMATICALLY ! When I rung them and asked for an explanation, they couldn't even find my details in their system! After 6 months I received a final response from RAC with a FULL REFUND DENIAL. Why would they?! I passed my complaint to Financial Ombudsman Services and at the same time to my bank. Reviewed on: 24th December 2015

Difficultly claiming cashback offer

I opted for RAC breakdown cover due to a special cashback offer via the Quidco website. They were offering an excellent deal with the cashback which made me decide to take the cover. However I had many issues trying to claim the cashback and quidco blamed the RAC. I was also very unhappy to find out the auto renew the membership. Reviewed on: 24th December 2015

Good Service - But Get Cashback

My family have always been with the RAC, so when I recently took ownership of my Dad's old car I followed the tradition and signed up with them as well. Not only have they been very prompt when we've needed them in the past (my family doesn't have a lot of luck with cars), but they also have a policy to prioritise women who are stranded on their own. I'm sure that this is something that the AA and Green Flag also do, but it's good to know that should I get a flat tyre one evening then I won't be left stranded on the road in the dark for several hours while waiting for help. The only thing I would recommend is that if you decide to go with them, check one of the cashback websites for a deal, I got a good £40-odd cashback, which really made a difference to the kind of cover I decided to get, and made it an excellent deal overall. Reviewed on: 24th December 2015

Appalled by their dubious business practices

Be aware of RAC's very dubious business practices - they will auto-enrol you to be able to repeatedly take money from your credit card. I moved house and they managed to get over £250 from me before I realised what was happening. Despite not having used their services ( or even realising I was a member!) they have a very standard refusal to provide any refunds which is clearly designed to protect their income. Avoid joining the RAC and if you are a member check they haven't tied you in to their auto-renewal scam. Reviewed on: 5th November 2015

Good professional service - best prices are for new customers / through Tesco vouchers/

The RAC as you'd expect has a good level of service. When I needed them broken down on the motorway, they arrived promptly, repaired the car quickly and gave good advice on what to ask my local garage to do. In some ways frustratingly, you can get great deals as a new customer - especially if you're familiar with topcashback or quidco. Subsequent years' deals aren't so good. You can play this system slightly by changing each year (say to and fro with the AA). If you have enough Tesco Clubcard vouchers you can also get discounts year on year though. (Look at their Clubcard Boost section online). Reviewed on: 16th August 2015

Broken down even for a flat tire.

I was driving to work one morning and my car shuddered and slowed to 5mph. I managed to get to work and the RAC came out straightaway. They were very helpful and polite and the guy did a thorough inspection of the car whilst he tried to repair the problem. He spent, what i felt was a good amount of time on the car. This is the 4th time i have had to use them and would always recommend them over others. Reviewed on: 26th March 2015

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