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Andy Yorkshire

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Review of the RAC, Breakdown cover:

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My wife and I broke down at the side of the A64 with...

My wife and I broke down at the side of the A64 with first contact with the RAC at approximately 12:45 pm. Reporting the breakdown via the internet was an absolute nightmare. After a few hours I arranged for a family member to drive the 90 Mile round trip to collect my wife while I stayed with the car. The ETA update from the RAC stated 17:20 to 19:20 for recovery. Even following a few calls and having got though to a representative asking for an update this never changed, even when the time passed 19:20! The recovery company which the RAC subcontracted to recover me stated an ETA of around 17:30 but when I tried to contact them there was no response. After sitting waiting for over 8 and a half hours at the side of a national speed limit road with cars passing at 70 MPH the recovery finally arrived around 21:20! I joined the RAC with the expectation that the customer service would be top notch but this has turned out to be far from the truth. Point 1 Having to report the breakdown via the internet should be an option to speaking to a representative NOT the main route. point 2 Recovery updates should be frequent (hourly) and relevant not stay the same even when the initial latest ETA has passed. Point 3 Waiting 8 and a half hours for recovery in the middle of no where is unacceptable service from a leader is the industry. Reviewed on: 10th February 2026

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