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Deborah Clare

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Review of the RAC, Breakdown Cover:

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A 60 hour recovery nightmare

A 60 hour nightmare! I'm only giving one star because zero isn't an option. I have just had an unbelieveably bad experience with the RAC. My van broke down and I requested help at 12.30pm on Sunday. It was agreed that they would send a recovery truck to transport me and my van 120 miles to my home. To cut a long story short,they left me stranded, a lone woman with health problems, left for 12 hours at the roadside on a dark lane. Initially I was refused a hotel for the night but 4 hours later after practically begging, I was booked into one and told that I would be collected at 10am the next day. I spent all day waiting and was eventually taken back to my van at 5pm, only to have to return back to the hotel for another night when the van couldn't be recovered that evening. They lied to me repeatedly and I had no idea what was going on. Eventually they got me a taxi home on Tuesday afternoon with my van arriving home at midnight. It was 60 hours in total from when I first contacted them. Disgusting lack of concern and the worst customer service I've ever come across. I must say though, the patrol man who attended twice, was a lovely man and he did his best to help but the people on the other end of the phone made his job very difficult. Reviewed on: 8th June 2022

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