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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.88 (129 reviews)

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1.49

Based on 129 reviews, last reviewed 8th Sep 2024

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

16%

73%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

RAC allowed my car to be abused I have been with RAC for a number of years and I have had no reason for complaint. Recently on a long trip, my ABS came on and the brakes were playing... Read more Reviewed on: 8th September 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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RAC Breakdown Cover reviews (129)

Bad evil service and rip off

And the reason I was a Members of the evil rac breakdown they discriminate against disabled customers and provide bad evil service Reviewed on: 26th October 2023

rubbish

I have been waiting patiently for two days since the breakdown of our van only to be told when i called richfords motors this evening to chase the pick up like i have done for two days and two nights, that’s when I was told the vehicle cannot be seen. She said that i should ring the police because the road has double yellow lines. i said i have this vehicle tracked and it has not moved. she won’t let me speak so i screamed out of frustration. she still won’t let me speak (i don't know how these people are making their way into such positions where they are trusted to deal with frustrated human beings.) I tried to explain to this lady to speak to the driver to look around the petrol station (at this point i gathered the vehicle was within the petrol station compound but by the road and very visible) instead of listening she allowed the driver drove away wasting everyone’s time. Mind you, i called them before finding out about this. No one cared to contact me to say they could not find the vehicle. This, i am not sure happed, i don’t think anyone went to pick up this vehicle. They told me i must speak to RAC to rebook the pickup. However, when i called the first time and spoke to a lady she asked me to hold on while she speak with the richfords motors. She came back with some story that the vehicle is with the police even though i have explained that the vehicle is still there and i had called the petrol station to confirm. The lady at the petrol station even told me that they need the van moving asap because they have a delivery in the morning and the van is in the way. That lady at RAC asked me to hold on the second time and then hung up on me. I rang richfords again and was told there is nothing they could do, that i must ring RAC again. I have been treated like i am insane. i feel insulted and very stressed. I have been understanding with the whole scenario because i understand the situation with the flood but this treatment from you and your contractor left me shocked and very disappointed. I have been with you guys for over 8 years now and this treatment goes to show me the kind of service you provide. I rang the second time and this time a gentleman called Mohamed picked up and was nice. He too was poisoned with the made-up and insane story of the van being towed by the police. not sure who hired this person in this richfords office. people saying things without fact. obviously says their level of education. Reviewed on: 22nd October 2023

The RAC do not cover you if you break down on a dual garage way

Broke down on a dual carriageway, and like several other people here were told it was too dangerous for the RAC to come and get me. They left myself and my family stranded by the side of the road and even refused to send anyone when a highways officer had secured the area and diverted the traffic. Reviewed on: 9th October 2023

Robbing sods

Robbing sods Robbing sods Had rac break down cover for my motorcycle sold my bike so cancelled my cover as it wasn’t needed Got a threatening letter saying if I didn’t pay the cancellation fee with in 7 day of 48 pound it we ours be sent to a recovery agency to get the money So beware if you cancel this will happen Will never use rac again or buy any of there products Reviewed on: 6th October 2023

RAC HAVE STOLE MY CAR AND THEY WONT TELL ME WHERE IT IS

Before considering employing the services of RAC, I implore you to take a moment to read about my recent ordeal, which has been nothing short of a nightmare. On 20th September 2023, RAC took possession of my vehicle (Registration: WR14 EHJ) and what followed was a bewildering and highly distressing chain of events marked by misinformation, lack of communication, and a terrifying period where my car was essentially lost by the company. Despite being assured by RAC that my vehicle was safely transported to Nissan Garage for a scheduled appointment on the 4th of October, I was informed by the garage that it was never delivered. From that point onwards, the situation spiraled into a chaotic series of events with RAC representatives repeatedly providing conflicting information and outright false assurances. Promised callbacks were not honoured (despite 12 separate calls from my end on the 5th of October), and after being informed that a complaint case was raised, further inquiry exposed that this, too, was a false statement. Now, not only is my vehicle still missing, but my numerous attempts to obtain straightforward answers and resolve the issue have been constantly met with disregard and unfulfilled promises. RAC’s failure to manage this situation effectively and their apparent disinterest in resolving it promptly has caused not just inconvenience but genuine distress. Given the gravity of the situation, where a vehicle is unaccounted for and mismanaged, I find myself compelled to escalate matters further, and I am left questioning the reliability and credibility of RAC. If you're seeking a service that values your property, time, and peace of mind, I must warn you to think twice before opting for RAC, unless you're prepared for a potential rollercoaster of stress and frustration, as I have experienced. The lack of accountability, effective communication, and tangible solutions from RAC has been astounding and certainly not in a positive light. In a situation where we depend on a service to handle our properties with care, transparency, and efficiency, RAC has drastically failed to deliver on all fronts in my experience. Reviewed on: 6th October 2023

So helpful

Helped me loads when broke down took their time to help and did thorough checks. Would recommend 100% Reviewed on: 17th September 2023

Terrible service. No recovery

I was stranded in the hard shoulder on a motorcycle, live lanes of traffic. Told it was too dangerous to recover me and left me stranded in danger. Had to pay for a man in a van to save me. Now they wont refund me or uphold my complaint. Avoid them. Reviewed on: 14th September 2023

Poor poor poor

Can't rate the service any more than 1 star because they didn't give us any. After hours there wasn't even anyone assigned, at which time we were told it would be another few hours before someone came out. Then we'd have to wait for a tow vehicle so after breaking down at 7:30 we were looking at going well into the AM. Reviewed on: 14th September 2023

Not even a RAC car service.

Booked a service on the RAC website. The service I received was very poor with items checked poorly. Other items not checked at all. When I complained to the RAC they stated they subcontract the servicing to Who Can Fix My Car! They claim the servicing was 100% correct. The RAC were very unhelpful (they do after all have my money) How can this be legal? Could not recommend. Reviewed on: 10th September 2023

Disgraceful

Left for 10hrs in a carpark 70miles from home, with my terminally ill partner. Continuously misled about times assistance was coming .Left on hold for 49 minutes, avoid the RAC pay the extra and go to the AA Reviewed on: 9th September 2023

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