Sam 's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Sam

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RAC, Breakdown cover:

View on product page

Absolutely shocking, avoid at all costs

The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others...... It is now 16.45, despite talking with them on multiple occasions and being assured I will have a call back and a technician sent out I have yet to receive either of these things. I have requested a full refund as I have yet to receive any form of service from them. Reviewed on: 20th February 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.