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Review of the RAC, Breakdown cover:

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I would give it 0 stars if I could!

I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, far from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there. Reviewed on: 17th February 2026

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