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Roy Partington

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Review of the Policy Expert, Car Insurance:

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Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

Review of the Tesco Bank, Car Insurance:

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Sharks or Incompetent staff, either way we have being shafted

Ever felt like you have being shafted as that’s exactly how I feel, because we have for 1 months direct debit. Rang to cancel my car insurance renewal today. We have made 12 monthly payments already. Unfortunately our 13th payment came out Nov 1st 2021 (today) and the actual car insurance expires Nov 7th 2021 which we have already made the 12 monthly payments on, as you never pay for car insurance retrospectively. So I asked if we can have todays direct debit back as we have already made the 12 payments for the 1st year and it was just unfortunate that the 13th payment which covers the first month of the new year that I am cancelling came out today. No matter which way I described it to the person at Tesco Finance, he simply could not grasp or did not want to grasp, that this 13th payment is for the next 12 months renewal which I am cancelling. In the end I gave up frustrated as this individual (being diplomatic) simply could not grasp simple multiplication. They need to employee call centre staff who can do simple mathematic calculations. As they refuse to reimburse this 13th payment. I wont be using or recommending them, quite the opposite. Reviewed on: 1st November 2021

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