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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.78 (382 reviews)

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1.78

Based on 382 reviews, last reviewed 15th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

16%

80%

Latest highest rating:

4

Great service so far. Great service so far. Monthly pay is fair and looking forward to getting more discount next year. Reviewed on: 15th August 2026

Latest lowest rating:

1

Marshmallow Insurance AVOID Marshmallow Insurance has been an absolute nightmare to deal with. I was insured with them last year at the same address with no issues. This year, th... Read more Reviewed on: 15th September 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (382)

Drive aboard

Prompt reply! Very efficient Reviewed on: 12th October 2022

Quick Response

I have had my insurance with Marshmallow for over a year. They assisted me with my South African license and kept me updated through the year. I just received my UK license and using the online chat feature we were able to update my documents and information with in a few minutes. They are all so helpful and friendly and assist with all information I need. Would highly recommend Marshmallow!! Reviewed on: 10th October 2022

Fast and efficient

My payment was failed the night before renewal, and I am afraid that the offer is expired. I contacted the customer service (thanks Randall!) in the morning and he reinstated my insurance in next hour! Awesome service and very efficient reply. It is also one of the cheapest insurance for young driver as well Reviewed on: 10th October 2022

Helpful live chat

I cannot use Marshmallow's app but was able to get the information I needed via live chat on their website. Reviewed on: 6th October 2022

Dreadful

I would like to give zero star if possible. Customer service is non existent. Everything is online and when you get in contct nobody ever replies. You are waiting for being connected to a robot, then waiting to be connected to a person. The person sends automatic response and you are again waiting half hour for them to reply. It is shocking!!! Reviewed on: 3rd October 2022

Untrusted company

A few days ago, where I was assured the arrangement with Premfina (the company Marshmallow engaged for my finance) will be terminated. I was quite settled only to be followed with an email stating that I my outstanding amount is 1011/-. My policy was in place for only over a month (Started mid August 2022). Payment of 102 pounds taken towards first installment in August itself. Mid September I decided to end the policy to be on the 7th October 2020. In total, I should be having a outstanding amount for the period of mid September to 7th October 2022. How can my outstanding be 1011 plus? My total insurance cost was 1240/- odd ( including charges and interest) for a year. Which opted to pay in twelve monthly installments of 102 odd pounds. This is real frustrating and intimidating as the email further states that if I fail to do the payment and as they have my bank details, marshmallow will keep charging and recharging my account until they get their money which they think I owe them. How can one trust such a company? And I am shocked such things can happen in the UK. A company without a contact number? Reviewed on: 3rd October 2022

No problems and a great price

I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022

Very good chat

I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022

Appreciated

Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022

Helpful Staff

Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022

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Marshmallow: Car insurance reviews

100% decrease in 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (382)

Drive aboard

Quick Response

Fast and efficient

Helpful live chat

Dreadful

Untrusted company

No problems and a great price

Very good chat

Appreciated

Helpful Staff

Review Marshmallow: Car insurance now

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