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Marshmallow: Car insurance reviews

View other Marshmallow products
1.59
Based on 365 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
5% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
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1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

I am beyond frustrated with this insurance company’s... I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—somethi... Read more Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

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Marshmallow Car insurance reviews (365)

I am beyond frustrated with this insurance company’s...

1
I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—something that should be simple and straightforward. My new insurer cannot accept a certificate issued before the policy end date, so I clearly asked for an updated one. That’s all I need. It has now been over 2 days, and I have received absolutely no response from support. No update, no explanation—nothing. This delay is directly affecting my ability to set up my new insurance. This is completely unacceptable. Poor communication, slow service, and no accountability. Getting a basic document should not be this difficult. If you’re considering using this company, be prepared for serious delays and frustration when you actually need support. Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J

User friendly

5
Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Good service provider good customer service

5
Good service provider good customer service Reviewed on: 16th April 2026
Lasith Jayawardena's avatar
Lasith Jayawardena

They are scammers.

1
They are scammers.They do not mantion amything about a black box in the policy.Once you pay the deposit or the whole amount,they will tell you about the black box.If you are not happy with that,they will not give you yourmoney back.Avoid these fraud compamy. Reviewed on: 9th April 2026
Luntraru Ion Cezar's avatar
Luntraru Ion Cezar

Absolutely shocking customer service.

1
Absolutely shocking customer service. I cannot get through to speak to anyone, either on the phone or online, just to update my policy after changing my car. I have had to take out temporary insurance while I wait for their online chatbot to get back to me. I won't be renewing with Marshmallow. Reviewed on: 24th March 2026
Helen W's avatar
Helen W

unprofessional car insurance company.

1
Very unprofessional car insurance company. It is almost impossible to contact them when you actually need assistance. I tried to cancel my policy through the app after contacting customer support. I was told that the cancellation had to be done directly in the app, but unfortunately the cancellation process did not work. From that moment, the whole situation became extremely frustrating. Since November 2025 I have been waiting for my refund, and as of today (16.03.2026) I still have not received it. The only option they offered was to cancel the policy now and be charged extra money, which makes no sense because the problem was not caused by me. Reviewed on: 16th March 2026
Natalia Mereacre's avatar
Natalia Mereacre

FCA-Regulated Insurer Ignoring Formal Cancellation

1
This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to the finance company and immediately requested cancellation of my policy. It has now been four days, multiple emails, and repeated contact attempts — and I have received absolutely no response. Not even an acknowledgment. There is no functional cancellation process, no accountability, and no visible customer support. A customer should not have to chase for days just to stop paying for a vehicle they no longer own. As an FCA-regulated company, Marshmallow has an obligation to handle cancellations promptly and fairly. Ignoring formal cancellation requests while payments remain active is deeply concerning. I am now escalating this matter formally and will not hesitate to refer it to the Financial Ombudsman Service if it is not resolved immediately. This level of service is completely unacceptable. Reviewed on: 26th February 2026
Vedrana V's avatar
Vedrana V

Marshmallow car insurance is a big scam

1
There's no telephone call service, you can only find them on live chat which will be only 3 days wait of each of your message to them, and with the purpose of flopping you off. What you get would be less than minimal service. They ask for documents you're unlikely to have—like a contract or council tax bill—only after the 14-day 'free cancellation' period has passed. When you can't provide them, they cancel your policy and charge you £130 on top of what you already paid. It's a deliberate scam to trap you into buying coverage and then squeeze more money out of you. Avoid these scammers at all costs. Reviewed on: 23rd February 2026
Sophia Win's avatar
Sophia Win

Jennifer from Sr. Complaints, Slow Andy from recoveries

1
Was contacted (after ages) by a so called Senior complaints handler Jennifer. Useless!! I explained to her about my problem and I took the trouble because I thought okay someone in authority that will help, as she said to me anything I can help with pls let her know. So I did. And what does she bloody do ? Tell me that I should contact the relevant team such ‘slowly Andy’ in recoveries. That was the whole point. The recoveries were lacking behind with a response or an update but thinking she would rather follow it up for me given she is the so called SENIOR COMPLAINTS HANDLER. Just a title lol. Cant buy sense can u.. she replies saying to contact them. lol yeah sure. Like I am not waiting already. They are just waiting for me to pay the excess and then they will try to recover the costs. What’s the bloody point just do it before hand but nooo they won’t do it, as if I’m paying my premiums for nothing. lol scammers. Reviewed on: 20th February 2026
Vishal Rodrigues's avatar
Vishal Rodrigues

The worst instance ever.

1
The worst instance ever.. 1 months of silence I had my van vandalised.. they took the van away from that they they give me courtesy car .. only 28 days tjis is the max of time by contract I can haven.. and they refuse to extend.. now us been past 1 month from the date of claim still no news what happened to my van .. I feel scummed.. Reviewed on: 20th February 2026
Andrea Petraglia's avatar
Andrea Petraglia

Review Marshmallow: Car insurance now

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