Write a review

Newsletter

Go to business site

Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.75 (370 reviews)

View other Marshmallow products

1.75

Based on 370 reviews, last reviewed 16th Jun 2026

200% increase in 5 star reviews

in the past 90 days

68% decrease in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026

Latest lowest rating:

1

Rubbish company Rubbish company with extremely rubbish customer service, taken money out of my account without my authorisation, consent or knowledge. They are unable... Read more Reviewed on: 16th June 2026

Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Marshmallow Car insurance reviews (370)

Rubbish and slow.

Rubbish and slow. Lazy ppl and lots more. Avoid avoid avoid. 2 months wait ??!!!!! Reviewed on: 6th February 2026

Be aware of this company don’t be fooled by low prices

I would not select even this one star but I had to in order to leave my review . So I had paid my insurance been instructed by email that everything it’s fine I can drive safe.but the next day for some reason they cancelled my policy.obviously knowing i have paid the day before I haven’t checked my mails that day and next they been pulled over by police no insurance car impounded fine and points .called them when I was with the police they hang up on me saying to go to live chat .did that they replied and said they will pass me to someone else and 3 DAYS AFTER somebody actually replied.not just that now they want the full premium from me asking me to pay them .don’t be fooled by low prices when make a qoute just read everything Reviewed on: 4th February 2026

Stress, headache and too much problem

If I could rate this company If I could rate this company It would be -1 out of 5 stars Don't every go to this company, not worth it and to hard to reach their team whenever you need them Reviewed on: 2nd February 2026

AVOID AVOID! SCAM SCAM SCAM

Basically, they quote you policies and time frames as per their convenience. Example.. one of their policy states that within 3days they have to authorise an estimate. Firstly I sent it a week ago, then I had to remind them about it and chase them up after a week only for them to ask for it 2 more times and then say they have got the estimate and they will review. Come 3 days as per their policy no response. What a sad sorry company and policies. They take 8 weeks to reply to a complaint that can be sorted in asap. They are waiting for something so they can make a decision that favours them. Scam. Stay tuned! Reviewed on: 29th January 2026

2 months and my car still isn’t fixed.

2 months and my car still isn’t fixed. This has been the worst experience. And not just to me. look at all the other reviews, absolutely horrible. The staff, and admin staff, the recoveries, the complaints handlers slow, and unresponsive. They are takkkg over 8 weeks to respond to a complaint. Crazy! Reviewed on: 28th January 2026

GO ELSEWHERE. THIS COMPANY CANNOT BE TRUSTED

I agree with those who have written to say that is an awful insurance company. Stay away. I had a head on collision which was not my fault. My car was written off and the offending driver's insurance company paid in full. Six months later Marshmallow wrote to say that there was a third party claim which I would need to pay. I had correspondence with Marshmallow, always with a different adviser, and eventually Marshmallow debited my bank account with £420 without authority. The third party claim details seemed to be a secret and a scam. My Bank refunded the amount and asked for an explanation from Marshmallow but they received no reply. IT IS JUST NOT WORTH DEALING WITH A DISREPUTABLE COMPANY SUCH AS THIS WHO WILL DEBIT YOUR BANK ACCOUNT WHEN YOU OWE THEM NOTHING.. Reviewed on: 25th January 2026

So to continue: the 3rd party has denied liability o...

So to continue: the 3rd party has denied liability on the 7th of jan but these guys haven’t told me yet abt the update. There is a witness and statement I gave. But they called me after over a month and that is when I had to explain abt the witness AGAIN btw. So the kind gentleman from recoveries then took the number and said he would make contact. And today is 24th. Over 2 whole months gone and the car isn’t still fixed. They delay delay and delay. How terribly slow. Terrible service trust me other insurances are so much better. Avoid! To be continued.. Reviewed on: 24th January 2026

Pay a bit more and go elsewhere.

Pay a bit more and go elsewhere. When it comes to actual support the cheaper insurance like Marshmallow will give you a headache. I bought the ‘premium’ one so to speak. Now I have give the 3rd party details on 10th of Dec 25. The recovery team called me couple of days later asking for clarity on the 3rd party and a few other details, and said that they would drop them an email and go from there. Come 22nd Jan 26 there was a call from the recovery team on 25th asking for the number of the 3rd party which I already set via chat as well on the 10th ‘25. So which means from then to now nothing has been done this is what I mean by avoid this company. To make matters worse I called the 3rd party insurance myself on 22nd Jan 26 to find out for myself they confirmed nothing was raised or reported. Honestly marshmallow poor service very bad!!!! Appalling! AVOID! The 3rd party insurance was really good btw, starts with the letter A go there not marshmallow. So they expected me to pay excess, lose my NCD, cat my car, etc etc and not even attempt to recover from 3rd party which they said they would do in 2025. My car still isn’t fixed. They assigned me to Accidnent repair network Hampton: there again bunch of jokers working there. The insurance asked them to recover my car but they cal me saying they wouldn’t because they didn’t want to pay for it. Get that! It’s not up to you buddy, your job is to fix my car and do as the head office tell u. But yeah u want to increase your profit I guess. Stingy. Asked for clarification on works they say to me you’ll have to get your car in and it will be inspected and then estimated and then planned. I sent pictures over month ago so it could be rough estimated but still no corporation when I lost it and complained then they said to me that it was already ready we are waiting for the vehicle to come in.. they also said that the estimate was ready long back via the pictures I had sent over so they ordered the parts in advance so why not share the estimate with me then? Just to remind u I am the policy holder you’ll should have been more transparent and not try to be cheeky. This was the start but the experience so terrible I cancelled that garage and went else where now they are saying I need to pay £250 on top of excess if I go outside their network, I mean really? It’s for admin and stuff on a car they have already estimated yeah. They forced me to find my own garage and now they want to charge me which I will not pay. Why should I!. I understand their whole game now, and why they do what they do and it’s frustrating. Pay a bit more and go to a reputed company. Companies like Marshmallow are cheaper and cheaper means ‘……..’ if u know u know. GO ELSEWHERE! Stay tuned for more….. . Reviewed on: 23rd January 2026

AVOID AVOID AVOID!

AVOID AVOID AVOID! I will share my entire experience with email proofs here. But in the mean time avoid avoid avoid! Pay little extra, go else where. Reviewed on: 18th January 2026

Impossible to cancel and extremely high renewal price

Impossible to cancel and extremely high renewal price Reviewed on: 18th January 2026

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Car Insurance
from Vitality 3.73 from 3 reviews
Caravan insurance
from Leisuredays 4.90 from 2904 reviews
Breakdown cover
from 247 Home Rescue 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Marshmallow: Car insurance reviews

200% increase in 5 star reviews

68% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (370)

Rubbish and slow.

Be aware of this company don’t be fooled by low prices

Stress, headache and too much problem

AVOID AVOID! SCAM SCAM SCAM

2 months and my car still isn’t fixed.

GO ELSEWHERE. THIS COMPANY CANNOT BE TRUSTED

So to continue: the 3rd party has denied liability o...

Pay a bit more and go elsewhere.

AVOID AVOID AVOID!

Impossible to cancel and extremely high renewal price

Review Marshmallow: Car insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024