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Marshmallow: Car Insurance reviews

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1.62
Based on 305 reviews, last reviewed 12th Mar 2025
50% decrease in 5 star reviews
in the past 90 days
14% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025
Reem Abbass's avatar
Reem Abbass

Latest lowest rating:

1

A complete joke. A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025
Matthew 's avatar
Matthew
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience. ...

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Marshmallow Car Insurance reviews (305)

AVOID, AVOID

1
AVOID - luckily i didnt have a claim...but there business model is clearly to start with sensible price and the ramp up on autorenewal price and make it really difficult to opt out.....you cannot speak to anyone...and chat function is awful....i don't know how companies can get away with this.....but one word of advice AVOID! Reviewed on: 23rd November 2024
david u's avatar
david u

AVOID AT ALL COST

1
I had to change my insurance as my previous one was canceled and their price was the lowest on GoCompare so stupidly I went for it. They asked me for proof of why my insurance was canceled and details and I sent everything within a day. They gave me 7 days to reply. They responded 4 days later. Canceled my insurance, gave me until midnight to find another insurer when they canceled at 18:20. No phone lines. No one responded on chat. No communication . 130£ cancelation fee. And t... Reviewed on: 19th November 2024
Briana's avatar
Briana

They have proceeded with a renewal of my policy with...

1
They have proceeded with a renewal of my policy without my consent. I have contacted them on the first day of the renewal, after they took £98 of my account, even though I have never accepted the renewal. Instead of cancelling with today's date, as asked they have cancelled with tomorrow's date (they will charge me with cover for one day) and charge me admin fee for cancelling (even though technically I am in the cooling off period and I have never accepted the renewal). They to... Reviewed on: 17th November 2024
Florentina P's avatar
Florentina P

Great help always look out for there customers

5
Great help always look out for there customers Reviewed on: 11th November 2024
Spencer J's avatar
Spencer J

This is the worse experience I ever had with an insu...

1
This is the worse experience I ever had with an insurance company I have been driving for 11 years in 3 different countries, and yet this is the worse experience ever , they asked for unreasonable requests and they didn't accept NCD proof from another insurance company in UK and then they raised my insurance by 60% , and they charged me 128 pound to cancel the policy, which makes a total of 350 pound payments for 1 month of insurance. They manipulate thier way with a very cheap ... Reviewed on: 8th November 2024
DrYousri's avatar
DrYousri

Hey, don't even think about taking their insurance.

1
Hey, don't even think about taking their insurance. It might be cheaper, but trust me, it's not worth it. I had two years of no-claims discount with them, and when I made my first claim in the third year, they didn't respond for four weeks! They kept moving me from one team to another, and there were days when they didn't reply at all. And my claim was a no-fault claim meaning hit and run my parked car, but they still haven't assigned a recovery team to find the third party. If ... Reviewed on: 5th November 2024
Sk's avatar
Sk

After getting the insurance, they will ask all the d...

1
After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024
Jack's avatar
Jack

BEWARE! Avoid at all cost

1
BEWARE! This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt. It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me. Words cannot describe how grateful I am to the Financial Ombudsman Service for their help. Please if there's anything I do in this life that's good, I want it to be that I prevent at least one pe... Reviewed on: 22nd October 2024
Ross Michael's avatar
Ross Michael

Useless, scam artists

1
Took the initial payment, then started asking for ID verification - fair enough, I tried uploading it, that didn't work, contacting them proved useless. Few days later I received a message telling me the ID verification failed and my policy has been cancelled, so I had to get a policy with a different provider - which cost me extra £40 per month due to urgency. Finally, just got an email from them telling me that as far as they can see, the policy is still active, which is of ... Reviewed on: 19th October 2024
Aziz H's avatar
Aziz H

I met an accident and raised a non fault claim by su...

1
I met an accident and raised a non fault claim by submitting all evidences. It’s a chain accident where a Ford transit vehicle hit one car while waiting for a signal in a 30 limit speed road junction. 3 cars affected in the chain. The Ford driver accepted his fault on record and remaining all drivers got their claims successfully, unfortunately Marshmallow is still dealing with their solicitors. No updates to me and in the app, when I contact marshmallow customer service by chat... Reviewed on: 15th October 2024
Vamshi K's avatar
Vamshi K

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