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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.75 (373 reviews)

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1.75

Based on 373 reviews, last reviewed 3rd Aug 2026

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

17%

80%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026

Latest lowest rating:

1

Absolute disappointment. Absolute disappointment. Exorbitant fees and they levy a penalty for cancelling your policy. Slow to process claims but very quick to ask for money. H... Read more Reviewed on: 3rd August 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (373)

They toss you around from one team to another with n...

They toss you around from one team to another with no updates. No courtesy to contact you about an update. Listen just AVOID AVOID AVOID! SAVE YOURSELF! Reviewed on: 9th February 2026

WARNING: Avoid this insurance company at all costs!

WARNING: Avoid this insurance company at all costs! This company is an absolute nightmare. My policy was supposed to start in November 2025, but they somehow “decided” it should start in December. When I complained, they blamed me, slapped a cancellation fee on me, and promised a refund… that never came. A MONTH went by with nothing. When I followed up, they claimed the money had been sent. Spoiler: it hadn’t. I had to file a formal complaint, which took another month to get a “final response” – and it was a complete joke. They refused to remove the cancellation fee and still blamed ME. Now it’s February. I emailed AGAIN demanding my refund immediately, and… silence. I tried their live chat – FIVE DAYS in the queue and still no human. FIVE DAYS. Between endless emails and waiting endlessly in their useless app, I’ve wasted hours of my life. This company doesn’t want to help – it feels more like a scam designed to take your money, not provide insurance. They are unprofessional, incompetent, and impossible to deal with. If you value your time, sanity, or money, stay FAR away. Seriously, do yourself a favor and never touch them. Reviewed on: 9th February 2026

Bunch of bullies avoid avoid avoid

Bunch of bullies avoid avoid avoid Reviewed on: 8th February 2026

Rubbish and slow.

Rubbish and slow. Lazy ppl and lots more. Avoid avoid avoid. 2 months wait ??!!!!! Reviewed on: 6th February 2026

Be aware of this company don’t be fooled by low prices

I would not select even this one star but I had to in order to leave my review . So I had paid my insurance been instructed by email that everything it’s fine I can drive safe.but the next day for some reason they cancelled my policy.obviously knowing i have paid the day before I haven’t checked my mails that day and next they been pulled over by police no insurance car impounded fine and points .called them when I was with the police they hang up on me saying to go to live chat .did that they replied and said they will pass me to someone else and 3 DAYS AFTER somebody actually replied.not just that now they want the full premium from me asking me to pay them .don’t be fooled by low prices when make a qoute just read everything Reviewed on: 4th February 2026

Stress, headache and too much problem

If I could rate this company If I could rate this company It would be -1 out of 5 stars Don't every go to this company, not worth it and to hard to reach their team whenever you need them Reviewed on: 2nd February 2026

AVOID AVOID! SCAM SCAM SCAM

Basically, they quote you policies and time frames as per their convenience. Example.. one of their policy states that within 3days they have to authorise an estimate. Firstly I sent it a week ago, then I had to remind them about it and chase them up after a week only for them to ask for it 2 more times and then say they have got the estimate and they will review. Come 3 days as per their policy no response. What a sad sorry company and policies. They take 8 weeks to reply to a complaint that can be sorted in asap. They are waiting for something so they can make a decision that favours them. Scam. Stay tuned! Reviewed on: 29th January 2026

2 months and my car still isn’t fixed.

2 months and my car still isn’t fixed. This has been the worst experience. And not just to me. look at all the other reviews, absolutely horrible. The staff, and admin staff, the recoveries, the complaints handlers slow, and unresponsive. They are takkkg over 8 weeks to respond to a complaint. Crazy! Reviewed on: 28th January 2026

GO ELSEWHERE. THIS COMPANY CANNOT BE TRUSTED

I agree with those who have written to say that is an awful insurance company. Stay away. I had a head on collision which was not my fault. My car was written off and the offending driver's insurance company paid in full. Six months later Marshmallow wrote to say that there was a third party claim which I would need to pay. I had correspondence with Marshmallow, always with a different adviser, and eventually Marshmallow debited my bank account with £420 without authority. The third party claim details seemed to be a secret and a scam. My Bank refunded the amount and asked for an explanation from Marshmallow but they received no reply. IT IS JUST NOT WORTH DEALING WITH A DISREPUTABLE COMPANY SUCH AS THIS WHO WILL DEBIT YOUR BANK ACCOUNT WHEN YOU OWE THEM NOTHING.. Reviewed on: 25th January 2026

So to continue: the 3rd party has denied liability o...

So to continue: the 3rd party has denied liability on the 7th of jan but these guys haven’t told me yet abt the update. There is a witness and statement I gave. But they called me after over a month and that is when I had to explain abt the witness AGAIN btw. So the kind gentleman from recoveries then took the number and said he would make contact. And today is 24th. Over 2 whole months gone and the car isn’t still fixed. They delay delay and delay. How terribly slow. Terrible service trust me other insurances are so much better. Avoid! To be continued.. Reviewed on: 24th January 2026

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Marshmallow: Car insurance reviews

100% decrease in 5 star reviews

56% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (373)

They toss you around from one team to another with n...

WARNING: Avoid this insurance company at all costs!

Bunch of bullies avoid avoid avoid

Rubbish and slow.

Be aware of this company don’t be fooled by low prices

Stress, headache and too much problem

AVOID AVOID! SCAM SCAM SCAM

2 months and my car still isn’t fixed.

GO ELSEWHERE. THIS COMPANY CANNOT BE TRUSTED

So to continue: the 3rd party has denied liability o...

Review Marshmallow: Car insurance now

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