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Barbara K

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Review of the Marshmallow, Car insurance:
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GO ELSEWHERE. THIS COMPANY CANNOT BE TRUSTED

1
I agree with those who have written to say that is an awful insurance company. Stay away. I had a head on collision which was not my fault. My car was written off and the offending driver's insurance company paid in full. Six months later Marshmallow wrote to say that there was a third party claim which I would need to pay. I had correspondence with Marshmallow, always with a different adviser, and eventually Marshmallow debited my bank account with £420 without authority. The third party claim details seemed to be a secret and a scam. My Bank refunded the amount and asked for an explanation from Marshmallow but they received no reply. IT IS JUST NOT WORTH DEALING WITH A DISREPUTABLE COMPANY SUCH AS THIS WHO WILL DEBIT YOUR BANK ACCOUNT WHEN YOU OWE THEM NOTHING.. Reviewed on: 25th January 2026

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