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Marshmallow: Car insurance reviews

View other Marshmallow products
1.65
Based on 343 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
78%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025
Ebrahim Ghahremani 's avatar
Ebrahim Ghahremani

Latest lowest rating:

1

Pay a bit more and go elsewhere. Pay a bit more and go elsewhere. When it comes to actual support the cheaper insurance like Marshmallow will give you a headache. I bought the ‘premiu... Read more Reviewed on: 23rd January 2026
Vishal Rodrigues's avatar
Vishal Rodrigues
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

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Marshmallow Car insurance reviews (343)

Great in Theory, Shambolic in Practice

1
Initially was great in that I had lived in the US for 15 years and upon moving back to the UK I needed my no claims from the US considered - super easy set up and easy documentation submittal and seemed super slick (that's why they're getting 2 stars and not 1. EDIT - got more annoyed as I wrote the review so I knocked the second star off). Following that, utterly useless. 1. You can't do ANYTHING on desktop. Its all run through the app which is fine for quick bits like updating details and other bits and pieces, but anything bigger or serious where I imagine most people would be more comfortable on a desktop, you're at the mercy of the App UI... which isn't great. 2. You get a cheaper rate and quote for the first year which is nice if you're a foreign driver or have been away form the UK for a while, but they will SIGNIFICANTLY increase your annual costs year on year unless you threaten to go elsewhere (which I did for the last 3 years) and then just like that they return your annual premium to what it was and sometimes less! You know, instead of like the customer first business they claim to be, they try it on unless you call them out on it. Oh, and then they throw the "raised in line with market standard rates" line at you... I've been with you 3-4 years, I would think my loyalty is worth more than "market average". No claims made btw. 3. No phone lines. Chat only. Again, fine for menial stuff and they will solve things like the above (like give me my old price back when they try to raise it on you on the sly) but if you get sick of tapping out explanations and the back and forth on a smartphone, no option to speak to a person on the phone, AT ALL. 4. App UI is RUBBISH. Looks all slick and pink and simple, but the functionality and intuitiveness is 0. EXAMPLE: I had a new card issued by my bank a few months ago, exact same details except for a new expiry date so obviously I forgot to update on all the different platforms you have to live with in 2025. My annual renewal for 2025 was due to come out (I'd already had the fight to get it reduced to what it was from the £400 increase they had tried to push through the door) and it was declined because the expiry date on my card hadn't been updated. They sent an email to tell me, so within half an hour of that failing I had updated my card details. I checked to see where to manually pay, but there is no option and nothing in FAQ about it. So (naively) assumed the payment would be tried again on my new card - again, I updated my card details immediately and three days before expiry of my coverage. Well it expired and there is no way to manually renew on the App because of course there isn't and they won't let you do anything on desk top. Now, after all of the above, I'd have already decided to jump ship and go with someone else, but I am currently in the process of part-exchanging my current car and I have a week gap between my (original) policy renewal data and when I pickup my new car. So today I have spend 3 hours (AND COUNTING) trying to get their chat agent to give me a quote on the new care and renew my policy that lapsed due to their clunky system. They can't do it because technically my policy lapsed (their fault). So what am I doing? Paying 6 days worth of temp insurance (which isn't cheap) and taking out a policy with Darwin. Marshmallow asked me to "give them the day" whilst I sat here with an uninsured car in my driveway unable to go where I had planned. lol. Reviewed on: 23rd June 2025
Matt Jenkinson's avatar
Matt Jenkinson

Very efficient and professional.

5
alan was very understanding and helped me sort out my issue Reviewed on: 16th June 2025
steve l's avatar
steve l

an Awful company to deal with .

1
an Awful company to deal with . My accident was in July 2024 not my fault , I still have not received my policy excess back . Despite over 8 emails sent and 4 recorded delivery letters . I have now got solicitors involved and processing court proceedings Reviewed on: 28th May 2025
Anthony H's avatar
Anthony H

One of the worst and poor insurance company, I had f...

1
One of the worst and poor insurance company, I had faced very very bad experience I request you everyone go with any car insurance company apart from the Marshmallow insurance. Customer service and claim department never support to the customer. Very disappointed with the bad experience Reviewed on: 23rd May 2025
Bhavesh G's avatar
Bhavesh G

How sad it is to be recommended such an awful car in...

1
How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Reviewed on: 19th May 2025
Lutfi L's avatar
Lutfi L

Poor Claims Handling and Retroactive Premium Increase

1
I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and increased my premium retroactively. Now they want me to pay a £400 excess plus 18.67% of the repair costs to cover the difference. Their customer service is very poor - “live chat” responses take over 24 hours, claims handlers take over a week to reply, and there’s no phone number. I’ve raised a formal complaint asking for detailed calculations but have yet to receive a clear explanation. I wouldn’t recommend Marshmallow based on this experience. Reviewed on: 16th May 2025
Tanya S's avatar
Tanya S

I had an accident and it was sorted out no bother.

5
I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

This is the worst company for car insurance that I h...

1
This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
harris m's avatar
harris m

A complete joke.

1
A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025
Matthew 's avatar
Matthew

Difficult company to depart from

1
They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal was more so I did not want to continue with them. There was no means of information apart from chats which I later discovered. I sent 2 emails to inform them that I do not want to proceed with the renewal but it bounced back. They renewed anyway and took £96 from my account. I called the bank but they could not recall the money due to the way marshmallow set up their account. To date, they have refused to refund £50 administration fee after they agree to finally cancel my policy. I will never recommend this company. Reviewed on: 11th March 2025
Folake E's avatar
Folake E

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