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Marshmallow: Car Insurance reviews

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1.69
Based on 282 reviews, last reviewed 11th Nov 2024
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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2%
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1%
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77%

Latest highest rating:

5

Great help always look out for there customers Great help always look out for there customers Reviewed on: 11th November 2024
Spencer J's avatar
Spencer J

Latest lowest rating:

1

This is the worse experience I ever had with an insu... This is the worse experience I ever had with an insurance company I have been driving for 11 years in 3 different countries, and yet this is the worse... Read more Reviewed on: 8th November 2024
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DrYousri
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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (282)

Absolutely awful service - DO NOT USE THEM!

1
Absolutely awful service from an insurance company - DO NOT USE THEM! If I could put less than 1 star I would because they deserve less. They do not care about customer service and only care about getting money from those who are vulnerable. Trying to claim £1000 off an individual whos car was stolen to make up for the fact that they wont be able to get any money from other places due to the vehicle not being recoverable. Will make sure that no one that I know uses this company, nor will I ever use again. Reviewed on: 19th June 2024
Jasmine T's avatar
Jasmine T

Absolute legal scam!

1
Absolute legal scam! Literally have an option on the app to turn off auto renew (which was done!) Only to find out they auto renewed the policy anyway with no correspondence! Upon finding this out i reached out to get answers only to be told it was basically all my fault and only way you can turn off auto renew is by speaking to an advisor which is total lies! As there is literally an option on the mobile app. I was then told via email that i would get a response in 2 days to my complaint (taking it to approx 3rd / 4th of June) So i wait and wait and wait for a matter of weeks with no response at all, i reach out again only to be told that it is now an 8 week wait for a response! I have decided to cut my losses today and cancel the policy after being ignored for 16 days only to be told that it is going to cost me £125 cancellation fee rather then the £30 admin fee that was stated when the complaint was first logged! It is literally 1 thing after the other with this company and all because of a mistake that they made! Shocking company and even worse customer service! Reviewed on: 17th June 2024
Lee M's avatar
Lee M

thank you Doreen

5
Really good service and Doreen helped me out with confirming my documents Reviewed on: 13th June 2024
IBRAHIM S's avatar
IBRAHIM S

Great customer service with financial support plans

5
Great customer service with financial support plans Reviewed on: 10th June 2024
Afeez A's avatar
Afeez A

THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET...

1
THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET WHAT YOU PAY FOR, DON'T SAY I DID NOT WARN YOU, THEY TERMINATE INSURANCE FOR NO REASON AND YOU PAY FOR THE PLEASURE, JUST CHECK REVIEWS YOU WILL KNOW BETTER NOT GET INVOLVED Reviewed on: 9th June 2024
Sai's avatar
Sai

Atrocious customer service.

1
Atrocious customer service. I was hit by a lorry on the motorway, luckily uninjured but in deep shock & my vehicle was damaged. It took an entire day to report the incident; at one point an operative told me to get off the line as it was for emergencies only and directed me to The App. I had to fight to get a replacement vehicle & have had repeated texts I cannot respond to informing me the vehicle is being collected 'tomorrow' but offering no replacement vehicle. 3.5 weeks later and I have no idea the status of my own vehicle and despite spending an entire day exchanging messages with operative on The App have received no information or response beyond an apology for the frustration I may have suffered at the end of the day getting nowhere on The App. This company have made an unfortunate & near fatal accident into a disaster. Mustn't forget the bizarre calls from Winn Solicitors informing me it was all going to take a very, very long time and the 'foriegn' lorry driver would very likely blame me, despite fact the other driver had accepted liability. All in all this is continuing to be a dreadful experience and Marshmallow operatives refusing to provide information. Do not insure with this awful company. Reviewed on: 8th June 2024
Dissatisfied customer 's avatar
Dissatisfied customer

So easy to use and one of the cheapest insurance pro...

5
So easy to use and one of the cheapest insurance providers out there. Was able to cover my parents who live abroad and have foreign licenses. Reviewed on: 30th May 2024
Justin W's avatar
Justin W

Experience good

5
Marshmallows insurances good experience Reviewed on: 24th May 2024
Premsunder r's avatar
Premsunder r

Terrible experience with Marshmallow. Never again.

1
Marshmallow provided a quote and quickly started my insurance. Within 2 weeks, they asked for proof of NCD. Sent through the website and 1 week later, they refused to accept the NCD. Cancelled on the day (after 1 month and 2 payments) and charged £130 admin on top of already paid monies. They contacted me by SMS from an anonymous number. The phone line is for claims only and directs you to the website to discuss your policy. The web site chat directs you to the app. The app chat is run by a bot that is not helpful. Option to chat with a human is met with "a few hours wait". Reviewed on: 15th May 2024
TOA's avatar
TOA

Absolute frustration and disappointment

1
"Absolute frustration and disappointment. I do not recommend trusting their quotes, as they can get double after you pay, and they ask for fee to cancel it" I am extremely shocked with my experience today. I signed up for car insurance with Marshmallow. To get the quote, I said that I had a non-UK license and 8 years of NCD in another country. They did not ask for any document or proof of that. I thought this might not be something important then. I carried on, paid for the insurance, and then after an hour they sent me an email and asked for a proof. Regarding the nature of the insurance companies in my country, I am not able to provide such a document. Therefore, I asked for cancellation since their new quote was 50% more expensive. I did not accept the offer, they kept offering me lower and lower prices, until I was satisfied, and accepted the offer. Then they suddenly charged me with a ridiculously large amount for an "extra upfront" money, saying that someone else mentioned it in one of the offers above!! I really felt unsafe and I don't recommend sharing your bank details with these people. Therefore, I immediately asked for termination. Again, they CHARGED ME FOR ADMIN FEE!! 1- I paid for my previous insurance cancellation due to misleading quote from marshmallow. 2- I spend over 3 hours chatting with online agents, it was very slow and not helpful at all. 3- They charged me without asking my consent, and I really like to follow this up from a legal perspective. 4- They charged me for an admin fee, even though I believe they made the mistake of not asking for the documents before finalising the payments. If the account is not set up, there is no need to cancel it. if it is set up, there is no need to show "proof". Reviewed on: 14th May 2024
M T's avatar
M T

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