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Marshmallow: Car Insurance reviews

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1.62
Based on 305 reviews, last reviewed 12th Mar 2025
50% decrease in 5 star reviews
in the past 90 days
7% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025
Reem Abbass's avatar
Reem Abbass

Latest lowest rating:

1

A complete joke. A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025
Matthew 's avatar
Matthew
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car Insurance reviews (305)

SCAM. AVOID

1
SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024
Konrad B's avatar
Konrad B

Pls avoid Marshmallow, it's fraud.

1
Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024
Osakuade Ifeoluwa's avatar
Osakuade Ifeoluwa

Cancelling insurances for fun

1
I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024
Ahmet E's avatar
Ahmet E

Auto renewing and refunding partially after a long time

1
They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024
NPZ's avatar
NPZ

Very poor customer service they charge me for renewa...

1
Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024
wassim k's avatar
wassim k

It is a scam

1
No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024
Solange B's avatar
Solange B

Is very bad customer service I provided my proof of...

1
Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024
Aydemir ozcan's avatar
Aydemir ozcan

Very bad experience dont go to this company

1
Very bad experience dont go to this company Reviewed on: 29th July 2024
Harkamal S's avatar
Harkamal S

Totally unresponsive customer support. Avoid.

1
No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024
DontSpam's avatar
DontSpam

Terrible Experience - Avoid at All Costs!

1
I had an absolutely dreadful experience with Marshmallow. This company will cheat you out of your money without any hesitation. From the very beginning, the service was terrible. They lured me in with seemingly competitive rates, but once I signed up, everything went downhill. The customer service was unresponsive and unhelpful, making the whole process a nightmare. I felt completely unsupported and scammed. If you value your time, money, and peace of mind, steer clear of Marshmallow. This company is a complete rip-off and should be avoided at all costs! Reviewed on: 26th July 2024
Polly 's avatar
Polly

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