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Mo Najjar

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Review of the Marshmallow, Car insurance:

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never use they worse experience ever

Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022

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