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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.95 (223 reviews)

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1.95

Based on 223 reviews, last reviewed 9th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Fast and easy app to use, good customer service give... Fast and easy app to use, good customer service given throughout whole experience of breakdown which was sorted within the hour Reviewed on: 24th March 2026

Latest lowest rating:

1

Save your money for when you need a tow The most useless and frustrating experience, no proper communication from customer service, car overheated due to thermostat failure - explained it’s ... Read more Reviewed on: 9th July 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (223)

Highly recommended

Iv been with the AA for over a year now and always been happy with the service. The only negative thing I have to say is the last time I used them I didn't get a courtesy car when I needed it and had to wait till the morning which meant I had to make my own way to my destination which was at 12am has my friend not came to pick me up I don't know what I would have done. However I think that the person in the office wasn't aware of the no refusal policy they have with enterprise cars. Reviewed on: 13th August 2017

Reliable

Have broken down a couple of times. Always reliable Reviewed on: 1st August 2017

Excellent service and many fringe benefits

I am newly sold on this excellent company for years I felt it was pricey, however I did not knwo about al the additon finge benfits and discounts! Also they were rapid to the scene and got us moving quickly. Reviewed on: 22nd July 2017

Never looked back!

Always had AA Breakdowns cover since I passed my driving test 9 years ago and they've always been so helpful when I unfortunately need them. Reviewed on: 21st July 2017

Good enough

Good enough service,managed to repair my breakdown at the roadside but cheaper alternatives available. Reviewed on: 18th July 2017

Helped above and beyond the call of duty

Stuck on the road with a blown tyre with my baby in the rain for hours on a bend waiting for my recovery. AA man comes and helps me to safety in my car I soon changed insurers and was blown away by the kind man. Amazing company and lovely people that work for them. I will now always stick with this company. Reviewed on: 15th July 2017

Good service

Good customer care, always very helpful. Would recommend Reviewed on: 29th June 2017

Fortunately I've not had to use them yet, but I know they are there.

There are a few reasons why I prefer to use the AA above any other company for breakdown assistance, but the main one is a memory from my childhood when my dad broke down in his Rover SD1. He was an RAC member at the time and duly called them out. After a couple of hours waiting and still no sign of the RAC, an AA patrolman stopped and asked if he could help. 10 minutes later the car was fixed and we were back on our way! I've always remembered this and still believe to this today that the AA offer a far better service than anyone else. Reviewed on: 22nd June 2017

Does what it says

A great breakdown service always there and quick response Reviewed on: 30th May 2017

Missed Payment

After missing one monthly payment due to losing my job they cancelled my cover. I was a gold member at the time and had been with the AA for over 10 years. I thought I was a good customer paying nearly £50 a month Reviewed on: 30th May 2017

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