AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.78 (130 reviews)

View other AA products

2.78

Based on 130 reviews, last reviewed 16th Oct 2023

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

32%

12%

47%

Latest highest rating:

4

Fair price I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakd... Read more Reviewed on: 10th October 2023

Latest lowest rating:

1

AA issues are customers problem and hidden charges just jokers Still awaiting a call off manger for why my account was passed to collections 3 days before I've received there letter. When I cancelled as problems t... Read more Reviewed on: 16th October 2023

Read all reviews Write a review

About the Car Insurance

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

Review AA: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Car Insurance reviews (130)

AA issues are customers problem and hidden charges just jokers

Still awaiting a call off manger for why my account was passed to collections 3 days before I've received there letter. When I cancelled as problems there end that was make my issue. Just jokers I'd recommend recording there calls as for ever changing stories. NEVER WILL I USE AA SERVICES AGAIN. Reviewed on: 16th October 2023

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

Shocking

Shocking customer service. Shocking customer skills,arrogant,would NOT. Recommend these people Reviewed on: 16th September 2023

Awful customer service

My husband called them to tell them we were changing cars, they could help insure the new car and we said we would need to stop the policy. The lady on the phone after being asked if there was a cancellation said no and we were due a £200 refund. Shock horror 3 days later only £11 went in the bank. Called back got a rather rude man on the phone telling my husband he was wrong and they wouldn't say that on the call. Gave a load of rubbish about why we got less money. My husband said all calls are recorded so listen to the call. The man called back today and said all what my husband said was true and they were at fault. Offered a measly £30 as compensation. Not good enough. Now they will lose our break down custom too and I will ensure everyone I know, hears how awful AA treat there customers. Reviewed on: 6th September 2023

Showing 4 of 130

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

AA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides

No results found

Compare

Products

Companies

Articles