AA Car Insurance Reviews

Big wheels keep on turning......you over

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are...

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are covered".

The AA then had my car towed to a garage of their choice who informed me they could only source after market parts.
So, I asked my insurance company if they would be happy with that. They clearly expressed they would not be, they also expressed for safety and roadworthy purposes both sides of the suspension should be replaced. The garage confirmed this stance too. So I had to source and pay for the parts to hand to the garage to fit, remember this is the garage the AA has approved and organised my recovery with.

But then the claim starts with the AA, Karl in the claims department in particular, seemed to be belligerent in his view and would not budge from the letter of the AA's policy, i.e only pay for the part that broke. So in my view they would be prepared to have the car repaired to an unsafe condition and not cover the cost of the repair to put the car back on the road safely. Karl seemed to stand by the AA's policy and would not consider otherwise, thus representing the AA. All this despite me having to pay for the parts myself because the garage the AA chose could not source them and the AA initially stating words to the effect of "yes, most likely, you are covered".

In the end I am now over £800 out of pocket, plus what I have been paying for AA 'Maintenance cover' for my wife and myself. No longer, its not worth the aggravation with the AA and I will not allow them to jeopardise the safety of my family or myself. All in all the AA breakdown / maintenance cover takes a typical insurance money first stance and is not all you think it will be to protect you in my view.

That TV advert they run with small child in the car singing…. make your own mind up….. Big wheels keep on turning…. you over

PristDeanLevel 1

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still waiting for my car after 6 weeks!

Someone went into the back of my car in the middle of February '18. It's now six weeks later and I still don't have my car back. Poor communication from AA and no communication from the garage.

JeanLevel 1

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Poor service and no call backs

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first...

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first that the agent could not complete the transfer due to systems issues and would call me back. I never received a call and when I called them I was told that the insurer would not be able to insure the new car, no reason as to why other than its not a car they cover so why I wonder was I currently insured by then on the same make of car? I am still awaiting a call back absolutely diabolical service. As I write this I have been on hold for 30 minutes to speak to the com[plaints department.

Graham UKLevel 1

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Complaint was NOT resolved by AA

Eventually my bank resolved the problem by refunding me and putting the onus on the AA. They didn't like it at all. Tough. My opinion of them remains the same

Keith BraithwaiteLevel 1

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Car insurance Robbers

I recently took out car...

I recently took out car insurance.
A deposit was taken which is fine.
I called to cancel my policy within the 14 day cooling off period to be advised there would be an outstanding balance to pay.
How can there be a balance to pay when I have already paid a deposit and then cancelled within 14 day's.
I then look at my bank account and a transaction by AA has been taken out of my original payment card.
This was the first time I have used this company and will be the last.
Complete robbery...

v_dub_man@yahoo.comLevel 1

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They take your money but don't caee

Cancelled my policy and after 2 months I am still having payments taken from my account. Complaints department don't answer the phone and the CEO Simon Breakwell hides behind his minions

Keith BraithwaiteLevel 1

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address wrong

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the...

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the postcode.

Barbara ValentineLevel 1

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bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I...

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more

Barbara ValentineLevel 1

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helpful and reasonably priced

They beat the competition from my husbands car insurance.

Eva Trelfa-MilekLevel 1

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Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance...

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company.

Kerry HedgesLevel 1

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Rip off

I have just had a new quote with the AA and they wanted 850.00 pounds for the banger I drive worth 200.00 I am not paying that they mislead people avoid.

Craig flynnLevel 1

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Never choose AA car insurance

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The...

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The expiry date on your no claims bonus proof is 11/07/2017, and your policy started with us on 25/05/2017. Please provide a brief explanation for this. - hadn't even got the correct policy number etc. Had an non fault accident 2 months later - dealt with it ok on day 1 - from then on diabolical service. Vehicle was written off and figure agreed - said it would take 3-5 working days to credit bank. 3-5 working days rang and was told another 3-5 working days - each time we rang was told a different story. on 31.8.17 rang with query on when we eventually get another vehicle would we be charge - was told that provided it was the same vehicle it is was within 30 days of vehicle payout no extra charges would be incurred. 23.9.17 rang with exactly same vehicle and they stuck £62 on policy - I had logged conversation on 31.8.17 and stated this to them. Off they went to find the recording and came back it had conveniently been lost. So a customer gets insurance and is inconvenienced when someone pulls out and writes your car off and they see it as an opportunity to get some extra money out of you - absolutely disgusting company - don't ever go with them. I also be changing my breakdown cover as well with an alternative company

sharonLevel 1

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Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. ...

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums!

David KnapmanLevel 1

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You can't go wrong

Straightforward cover from a reputable company. A little pricier but worth it I think.

Catherine FallsLevel 1

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Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly.

MEULevel 1

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Disasterous insurer

Definitely the worse ever experience I've ever had and this was at the purchase. Never ever go for the cheapest, it will cost you dearly

PaulLevel 1

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Rubbish!

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put...

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer.

Sheila HarrisLevel 1

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Cheap and cheerful

Good customer service and decent coverage.

Gabriel Bienzobas MaurazaLevel 1

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Best Insurance Out There

They may be pricey, but if you're ever stuck, AA is the best in the business.

Lauren RoshanLevel 1

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Competitive & Comprehensive

Easy to get a quote, pay and register. It wasn't the cheapest but a very competitive quote. Efficient and professional customer service and a brand I would definitely recommend to others.

AnneLevel 1

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