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AA Car Insurance Reviews

Ratings based on 49 reviews Last review 2 days ago

AA car insurance reviews on Smart Money People come from drivers like you! You can read these honest AA car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find...

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AA car insurance reviews on Smart Money People come from drivers like you! You can read these honest AA car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used AA before, you too can write a short AA car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (49)

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15th November 2017

bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I...

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I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more



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30th September 2017

Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance...

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I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company.

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23rd September 2017

Never choose AA car insurance

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The...

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Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The expiry date on your no claims bonus proof is 11/07/2017, and your policy started with us on 25/05/2017. Please provide a brief explanation for this. - hadn't even got the correct policy number etc. Had an non fault accident 2 months later - dealt with it ok on day 1 - from then on diabolical service. Vehicle was written off and figure agreed - said it would take 3-5 working days to credit bank. 3-5 working days rang and was told another 3-5 working days - each time we rang was told a different story. on 31.8.17 rang with query on when we eventually get another vehicle would we be charge - was told that provided it was the same vehicle it is was within 30 days of vehicle payout no extra charges would be incurred. 23.9.17 rang with exactly same vehicle and they stuck £62 on policy - I had logged conversation on 31.8.17 and stated this to them. Off they went to find the recording and came back it had conveniently been lost. So a customer gets insurance and is inconvenienced when someone pulls out and writes your car off and they see it as an opportunity to get some extra money out of you - absolutely disgusting company - don't ever go with them. I also be changing my breakdown cover as well with an alternative company

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20th September 2017

Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. ...

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My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums!

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23rd August 2017

Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly.

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2nd August 2017

Rubbish!

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put...

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I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer.

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18th July 2017

The AA, your answer to Admirable, Absolutely ace company!

I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very...

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I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very friendly and helpful too. I can thoroughly recommend

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4th July 2017

Very Good Value

I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium....

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I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium.

Really helpful and friendly staff whenever I've contacted them too, with the inevitable but reasonable admin charge when changing address.

I've not had to claim and hope not to, but they seem pretty helpful.

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27th June 2017

AA Ireland hidden cancellation charges

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper...

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Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!!

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27th June 2017

AA Ireland hidden cancellation charges

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper...

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Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!!

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27th February 2017

9/10

I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with...

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I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with them, but I'd give them 9/10.

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31st December 2016

Hidden Charges! BEWARE!!!!!!

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now! ...

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So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now!
So when I go to cancel I was expecting £30.00 plus any additional for cover up until my Cancellation date. So guessed no more than £50.00. How wrong was I!!!
For just over 6 weeks of insurance (no claims made during this time) they expect me to pay in total £164.00 for 6 weeks and 2 days of cover!

Sorry I am refusing to pay this, this was all apparently hidden in my small print and terms and conditions according to their customer service teams and they wont investigate this further. I have reported them to BBC Watchdog and the FOS and I warn you now: AVOID AT ALL COSTS!!!!

They are not open on a Sunday, which for me is weird for a car insurance company! Also they make you pay for anything you need to return to them and you do have to return signatures to them! Which soon adds up!

There are also hundreds of BAD / Negative reviews about their insurance part out there if you search for them!

I WISH I KNEW THIS ALL BEFORE!!!!!

Spend more with someone else and get a better service.

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29th December 2016

Discusted

My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further...

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My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further with ombudsman.. avoid them, there are plenty out there... they were no help and clearly wriggled out of it, wrong address on policy too, clearly admin errors on their part, pile of rubbish, will never recommend !!