AA Car Insurance Reviews

Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. ...

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums!

David KnapmanLevel 1

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You can't go wrong

Straightforward cover from a reputable company. A little pricier but worth it I think.

Catherine FallsLevel 1

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Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly.

MEULevel 1

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Disasterous insurer

Definitely the worse ever experience I've ever had and this was at the purchase. Never ever go for the cheapest, it will cost you dearly

PaulLevel 1

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Rubbish!

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put...

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer.

Sheila HarrisLevel 1

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Cheap and cheerful

Good customer service and decent coverage.

Gabriel Bienzobas MaurazaLevel 1

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Best Insurance Out There

They may be pricey, but if you're ever stuck, AA is the best in the business.

Lauren RoshanLevel 1

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Competitive & Comprehensive

Easy to get a quote, pay and register. It wasn't the cheapest but a very competitive quote. Efficient and professional customer service and a brand I would definitely recommend to others.

AnneLevel 1

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The AA, your answer to Admirable, Absolutely ace company!

I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very...

I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very friendly and helpful too. I can thoroughly recommend

AnonymousLevel 1

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Very Good Value

I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium....

I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium.

Really helpful and friendly staff whenever I've contacted them too, with the inevitable but reasonable admin charge when changing address.

I've not had to claim and hope not to, but they seem pretty helpful.

Richard PolhillLevel 1

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AA Ireland hidden cancellation charges

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper...

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!!

AnonymousLevel 1

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AA Ireland hidden cancellation charges

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper...

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!!

AnonymousLevel 1

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9/10

I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with...

I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with them, but I'd give them 9/10.

Tracy SimpsonLevel 1

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Hidden Charges! BEWARE!!!!!!

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now! ...

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now!
So when I go to cancel I was expecting £30.00 plus any additional for cover up until my Cancellation date. So guessed no more than £50.00. How wrong was I!!!
For just over 6 weeks of insurance (no claims made during this time) they expect me to pay in total £164.00 for 6 weeks and 2 days of cover!

Sorry I am refusing to pay this, this was all apparently hidden in my small print and terms and conditions according to their customer service teams and they wont investigate this further. I have reported them to BBC Watchdog and the FOS and I warn you now: AVOID AT ALL COSTS!!!!

They are not open on a Sunday, which for me is weird for a car insurance company! Also they make you pay for anything you need to return to them and you do have to return signatures to them! Which soon adds up!

There are also hundreds of BAD / Negative reviews about their insurance part out there if you search for them!

I WISH I KNEW THIS ALL BEFORE!!!!!

Spend more with someone else and get a better service.

emma barnesLevel 1

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Discusted

My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further...

My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further with ombudsman.. avoid them, there are plenty out there... they were no help and clearly wriggled out of it, wrong address on policy too, clearly admin errors on their part, pile of rubbish, will never recommend !!

CathLevel 1

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Avoid at all costs before it costs you.

I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured...

I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured since only realising when I got a 100 pound fine through the post from the DVLA.

When I phoned to ask what was going on they said they had tried to contact me, a single letter which I never received. An email which went into my spam folder, and a few voicemails, which began halfway through a phone number before cutting out. This is not adequate notice. If it happens to you good luck trying to get anything other than a scripted response from their 'customer' service.

Avoid at all costs, terrible company.

Maxine BridgesLevel 1

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Huge Increase

Had a disastrous experience with a claim in my first year (2016) with...

Had a disastrous experience with a claim in my first year (2016) with AA
& vowed would never use again. Took seven weeks from car damage (not my fault) till my car was ready for collection. Complained but got nowhere.
Renewal cost now just in, £470.00 for next 12 months, £312 for 2016.
What rubbish.

Lindsay AshLevel 1

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sensible car insurance

no nonsense insurance. Helpful , and reliable.

Karen HoldenLevel 1

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good price, eventually

renewal was expensive so phoned around then tthey matched it

Gemma E FosterLevel 1

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Great service

Friendly and efficient service, very good value

Joanna ColeshillLevel 1

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