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AA: Car insurance reviews

Name: Car insurance
Rating: 3.98 (190 reviews)

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3.98

Based on 190 reviews, last reviewed 13th Oct 2026

1800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

10%

42%

Latest highest rating:

5

AA always answer the phones and the staff are very k... AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other ... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Extremely disappointed with the AA Extremely disappointed with the AA – an accident from 2024 and still no proper resolution I am writing this review because I feel I have been complet... Read more Reviewed on: 6th October 2026

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (190)

AA always answer the phones and the staff are very k...

AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other car insurance providers and they have so far always reduced the cost. Reviewed on: 13th October 2026

It was mediocre.

It was mediocre. I assumed AA insurance was under the same umbrella as AA breakdown- it’s separate and so there’s no joined up approach to providing drivers with a seamless service for their needs as drivers Reviewed on: 13th October 2026

Excellent service

Whenever I’ve had an issue, or needed help there has never been a problem. They are quick and good at explaining any issues Reviewed on: 13th October 2026

Good vslue and good customer service

Original quoted price was. good and when I changed my car mid insurance it was so easy. over the phone Reviewed on: 13th October 2026

Comprehensive cover at a fair price

Got a competitive quote for my car insurance with no difficulty. Reviewed on: 12th October 2026

AA we're really helpful and straightforward.

AA we're really helpful and straightforward. I also have breakdown cover included in my premium. I like tge fact that everything is in the app and it's easy to use. Reviewed on: 12th October 2026

Extremely disappointed with the AA

Extremely disappointed with the AA – an accident from 2024 and still no proper resolution I am writing this review because I feel I have been completely let down by the AA and, after almost two years, I still do not have a proper resolution to my insurance claim. I was involved in an accident in 2024 which was not my fault. There was CCTV/video evidence of what happened and the third-party insurer accepted liability. Despite this, I have spent the last two years trying to get my claim dealt with properly. I have repeatedly had to chase the AA for information and progress. I have been passed between different teams and have struggled to get clear answers about what has actually happened to my claim. What is particularly concerning is that I understand my claim was closed by the AA on 23 December 2025, without me being informed that it had been closed. I was still trying to get the matter resolved. I do not understand how a claim can simply be administratively closed without the customer being properly informed, particularly when the underlying issues had not been resolved. I have also had issues regarding the way the fault position was dealt with, the valuation of my vehicle, payments, losses and other costs. I have raised complaints and asked specific questions, but I still feel that many of those questions have not been properly answered. Most recently, I received a Final Response from the AA offering £100 compensation. I have made it clear that I do not accept this as an adequate resolution. I am not looking for excuses or another generic response. I want someone within the AA to take ownership of what has happened, investigate the handling of my claim properly and be accountable for the way this matter has been dealt with. After nearly two years, I should not still be having to fight to get answers about an accident that was not my fault. Customers should be able to expect their insurer to communicate with them, keep them informed, deal with their claims properly and provide a clear route to resolution when things go wrong. Unfortunately, that has not been my experience with the AA. Reviewed on: 6th October 2026

Good price on car insurance with plenty of cover

Good price on car insurance with plenty of cover Reviewed on: 3rd September 2026

Dog policy needs to be clearer

Very nice on the phone, willing to come close to a competitor offer at renewal and explained how their cover was more comprehensive. Only thing that did bother me is the call handler couldn't clarify the policy on roadside assistance if you have a dog with you - I have heard of roadside rescue refusing to take the dog in the cabin with the owners and insisting the dog stay in the towed car on their own - this would be an absolute deal-breaker for us and so I would appreciate insurance providers having a clear policy on it. Reviewed on: 24th August 2026

Also fair.

Also fair. efficacy. Reliable . Been a member for years Reviewed on: 23rd August 2026

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