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AA: Car insurance reviews

Name: Car insurance
Rating: 3.85 (191 reviews)

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3.85

Based on 191 reviews, last reviewed 31st Oct 2026

1700% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

39%

10%

42%

Latest highest rating:

5

AA always answer the phones and the staff are very k... AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other ... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Absolute nightmare from start to finish. Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim, everything fell ... Read more Reviewed on: 31st October 2026

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (191)

Absolute nightmare from start to finish.

Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim, everything fell apart. Their customer service is virtually nonexistent. You will spend hours on hold listening to terrible music, only to be passed around from person to person, with absolutely nobody taking responsibility. Every time I called, I was given completely conflicting information. They drag out the entire process for weeks on end, making excuse after excuse just to avoid paying out. They are quick enough to take your premium money out of your account every single month, but when it is their turn to deliver on their end of the deal, they go completely radio silent. To top it all off, my renewal quote came back with a massive price hike despite me having a clean driving record and zero fault. It is completely predatory. Save yourself the stress, the endless phone calls, and the wasted money. Avoid this absolute joke of a company at all costs and find an insurer that actually cares about its customers. Zero stars. If you want to tweak this, let me know: • What type of insurance was it? (Car, home, travel, etc.) • Do you want to add a specific problem? (Like a specific broken courtesy car promise, a lost claim, or a long delay?) • Should we make the tone even angrier or more sarcastic? I can adjust the draft to better fit exactly what you need. AI responses may include mistakes. Learn more Response B I am sorry to hear you had a bad experience with your insurance. Here is a strong, negative review draft you can use or adapt. AA Insurance Review Absolute nightmare from start to finish. I chose AA Insurance expecting a reputable company, but their customer service is non existent. Getting through to a real person takes ages, and when you finally do, you are passed around from department to department with no one taking accountability. Filing a claim was incredibly frustrating. They dragged the process out for weeks, buried me under endless paperwork, and used every loophole possible to avoid paying out. They are quick to take your premium money but nowhere to be found when you actually need the support you paid for. Avoid this company at all costs. Save yourself the stress and find an insurer that actually values its customers. This draft focuses on standard insurance frustrations like poor communication and claim delays. If you want to tailor this further, let me know the specific issue you faced: • Was it for car, home, or travel insurance? • Did they unfairly reject a claim or delay a payout? • Was there a specific issue with cancelling a policy or hidden fees? I can adjust the details to match your situation perfectly. AI responses may include mistakes. Learn more please write me a very bad review for aa car insurance please main issues being hard to contact and that they let copart deal with thier claims Here is the updated review focusing on those specific issues. AA Car Insurance Review Absolute nightmare from start to finish. Getting a claim sorted through AA Car Insurance is practically impossible because they are completely unreachable. I spent hours on hold just to speak to a human being, and when I finally did, I was passed around from department to department with no one taking any responsibility. The worst part is that instead of handling the claim themselves, they outsourced the entire thing to Copart. Dealing with Copart has been an absolute disaster. Their communication is shocking, they don’t update you on your vehicle, and the whole process feels completely unorganized. AA is quick enough to take your premium money every month, but the moment you actually need them, they just hand you off to a third party and completely wash their hands of the situation. Save yourself the stress, the endless phone calls, and the frustration. Avoid AA Car Insurance at all costs and find an insurer that actually handles their own claims and values their customers. Zero stars Reviewed on: 31st October 2026

AA always answer the phones and the staff are very k...

AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other car insurance providers and they have so far always reduced the cost. Reviewed on: 13th October 2026

It was mediocre.

It was mediocre. I assumed AA insurance was under the same umbrella as AA breakdown- it’s separate and so there’s no joined up approach to providing drivers with a seamless service for their needs as drivers Reviewed on: 13th October 2026

Excellent service

Whenever I’ve had an issue, or needed help there has never been a problem. They are quick and good at explaining any issues Reviewed on: 13th October 2026

Good vslue and good customer service

Original quoted price was. good and when I changed my car mid insurance it was so easy. over the phone Reviewed on: 13th October 2026

Comprehensive cover at a fair price

Got a competitive quote for my car insurance with no difficulty. Reviewed on: 12th October 2026

AA we're really helpful and straightforward.

AA we're really helpful and straightforward. I also have breakdown cover included in my premium. I like tge fact that everything is in the app and it's easy to use. Reviewed on: 12th October 2026

Extremely disappointed with the AA

Extremely disappointed with the AA – an accident from 2024 and still no proper resolution I am writing this review because I feel I have been completely let down by the AA and, after almost two years, I still do not have a proper resolution to my insurance claim. I was involved in an accident in 2024 which was not my fault. There was CCTV/video evidence of what happened and the third-party insurer accepted liability. Despite this, I have spent the last two years trying to get my claim dealt with properly. I have repeatedly had to chase the AA for information and progress. I have been passed between different teams and have struggled to get clear answers about what has actually happened to my claim. What is particularly concerning is that I understand my claim was closed by the AA on 23 December 2025, without me being informed that it had been closed. I was still trying to get the matter resolved. I do not understand how a claim can simply be administratively closed without the customer being properly informed, particularly when the underlying issues had not been resolved. I have also had issues regarding the way the fault position was dealt with, the valuation of my vehicle, payments, losses and other costs. I have raised complaints and asked specific questions, but I still feel that many of those questions have not been properly answered. Most recently, I received a Final Response from the AA offering £100 compensation. I have made it clear that I do not accept this as an adequate resolution. I am not looking for excuses or another generic response. I want someone within the AA to take ownership of what has happened, investigate the handling of my claim properly and be accountable for the way this matter has been dealt with. After nearly two years, I should not still be having to fight to get answers about an accident that was not my fault. Customers should be able to expect their insurer to communicate with them, keep them informed, deal with their claims properly and provide a clear route to resolution when things go wrong. Unfortunately, that has not been my experience with the AA. Reviewed on: 6th October 2026

Good price on car insurance with plenty of cover

Good price on car insurance with plenty of cover Reviewed on: 3rd September 2026

Dog policy needs to be clearer

Very nice on the phone, willing to come close to a competitor offer at renewal and explained how their cover was more comprehensive. Only thing that did bother me is the call handler couldn't clarify the policy on roadside assistance if you have a dog with you - I have heard of roadside rescue refusing to take the dog in the cabin with the owners and insisting the dog stay in the towed car on their own - this would be an absolute deal-breaker for us and so I would appreciate insurance providers having a clear policy on it. Reviewed on: 24th August 2026

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