Write a review

AA: Car insurance reviews

Name: Car insurance
Rating: 2.68 (158 reviews)

View other AA products

2.30

Based on 158 reviews, last reviewed 20th Aug 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Car not fixed. Won’t give like for like car to repair “Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wale... Read more Reviewed on: 20th August 2025

Read all reviews Write a review

About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

Review AA: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Car insurance reviews (158)

Shocking

Shocking customer service. Shocking customer skills,arrogant,would NOT. Recommend these people Reviewed on: 16th September 2023

Awful customer service

My husband called them to tell them we were changing cars, they could help insure the new car and we said we would need to stop the policy. The lady on the phone after being asked if there was a cancellation said no and we were due a £200 refund. Shock horror 3 days later only £11 went in the bank. Called back got a rather rude man on the phone telling my husband he was wrong and they wouldn't say that on the call. Gave a load of rubbish about why we got less money. My husband said all calls are recorded so listen to the call. The man called back today and said all what my husband said was true and they were at fault. Offered a measly £30 as compensation. Not good enough. Now they will lose our break down custom too and I will ensure everyone I know, hears how awful AA treat there customers. Reviewed on: 6th September 2023

Awful Customer Service

Be prepared for long recorded messages, awful customer service and high insurance costs Reviewed on: 1st September 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

Best price car insurance

Best price I have found, very easy to use online form and excellent customer service. Reviewed on: 22nd August 2023

Happy Customer!

Based on my experience I would recommend AA car insurance. Reviewed on: 22nd August 2023

AA services

The AA has many services from breakdown cover to home insurance. I use them all and always have had 1st class service. All my insurances are easy to connect to online and most important of all I can speak to a real person if I choose. Reviewed on: 17th August 2023

Fast response

Whenever is needed , they are doing the best to support us in the fastest way possible. Reviewed on: 8th August 2023

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike insurance (discontinued)
from Saga 5.00 from 1 reviews
Smart Wheels
from MORE THAN 1.36 from 11 reviews
Cycle Insurance
from A+ Insurance 5.00 from 1 reviews

Want to see more from AA?

Motorbike Insurance
from AA 5.00 from 1 reviews
Balance Transfer Credit Card
from AA 4.11 from 11 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub