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AA: Car insurance reviews

Name: Car insurance
Rating: 2.74 (164 reviews)

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2.48

Based on 164 reviews, last reviewed 6th Sep 2025

400% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Easy to discuss on phone helpful lots of options Easy to discuss on phone helpful lots of options Reviewed on: 6th September 2025

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (164)

How can car insurance rise from £550 to £1500 in 12...

How can car insurance rise from £550 to £1500 in 12 months never had a claim in 50 years of driving absolutely disgusting customer service when I rang couldn’t under stand what he was saying cancelled my policy I used to think this was a reputable company total con men got insurance from another company for £570 how can there be such a difference Reviewed on: 6th June 2024

Sneaky autorenewal and more than doubling my price

AA used to be a brand you could trust. But I have just narrowly avoided having my car insurance premium double automatically and the renewal take place base don one email notification that I nearly missed. It was then pretty tricky to figure out how to get out of it. Additionbally much cheaper quotes elsewhere Reviewed on: 14th May 2024

Check small print immediately you get your policy

Got a quote from AA, insisted I had to pay that day even through it though insurance starting 15 days later. Looked at policy details 4 days after start date to find that my husbands name was not on the insurance. When I phoned they told me they had deleted his name as they do not insure people of his age (88) but at no time did they inform and were happy to take the money. My husband was in fact driving without insurance!! Cancellation of policy still cost £30 even though it was within the 14 days. Told me to complain to the ombudsman if I was not happy. Will never deal with them again. Reviewed on: 5th February 2024

Not impressed

I had an accident in October which wasn’t my fault-someone hit the back of my car. I assumed AA who I have insurance with, would deal with it all but apparently I was with an Insurance Company through AA. AA were good at organising a curtesy car but that’s about it. I have been passed from pillar to post and am still waiting to get my excess back (if I get it back!). Sorry I’m not impressed Reviewed on: 28th December 2023

AA issues are customers problem and hidden charges just jokers

Still awaiting a call off manger for why my account was passed to collections 3 days before I've received there letter. When I cancelled as problems there end that was make my issue. Just jokers I'd recommend recording there calls as for ever changing stories. NEVER WILL I USE AA SERVICES AGAIN. Reviewed on: 16th October 2023

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

Shocking

Shocking customer service. Shocking customer skills,arrogant,would NOT. Recommend these people Reviewed on: 16th September 2023

Awful customer service

My husband called them to tell them we were changing cars, they could help insure the new car and we said we would need to stop the policy. The lady on the phone after being asked if there was a cancellation said no and we were due a £200 refund. Shock horror 3 days later only £11 went in the bank. Called back got a rather rude man on the phone telling my husband he was wrong and they wouldn't say that on the call. Gave a load of rubbish about why we got less money. My husband said all calls are recorded so listen to the call. The man called back today and said all what my husband said was true and they were at fault. Offered a measly £30 as compensation. Not good enough. Now they will lose our break down custom too and I will ensure everyone I know, hears how awful AA treat there customers. Reviewed on: 6th September 2023

Awful Customer Service

Be prepared for long recorded messages, awful customer service and high insurance costs Reviewed on: 1st September 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

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