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AA: Car insurance reviews

Name: Car insurance
Rating: 4.03 (182 reviews)

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4.03

Based on 182 reviews, last reviewed 24th Aug 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

10%

43%

Latest highest rating:

4

Dog policy needs to be clearer Very nice on the phone, willing to come close to a competitor offer at renewal and explained how their cover was more comprehensive. Only thing that d... Read more Reviewed on: 24th August 2026

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (182)

AA car insurance expensive and rubbish

On September 23rd last year I drove through some flood water on my way to our daughters house, I drove slowly, I had no choice because of cars behind me etc. Driving through the flood water caused my power steering to fail, a light comes on the dashboard warning you do not drive, I made it to my daughters house and I called the AA recovery and they sent one of their engineers to diagnose the fault which he did using his diagnostic equipment, I also rang the AA insurance line to make them aware, they said no problem it would be covered and promptly arranged a courtesy car. Over the next 3 or 3 weeks they attempted to find a garage to look at my car and they failed to do this, the garages they were sending me to were body repair garages. In the end they asked me if I could find someone, i rang a couple of Audi dealers and even got my car recovered to one of them but when their director heard it was being paid by the AA insurance he told me to collect the car because they took too long to pay and he didn’t want to deal with them. So after about 5 weeks the AA insurance sent an independent assessor, who was obviously used to looking at collision damaged cars because all he did was take a photo of the sides, front and back of my car, then he checked the tyre tread depths before opening and closing the bonnet. He then started my car and of course this warning light came on “power steering failure” He then told me what I already know that it was a power steering failure. He then said he’d seen this before water getting into the steering rack and as my car was 8 years old this had probably been building up over time until I went through the flood water and pushed it over the edge. He wrote this in his report to the AA and they promptly took my courtesy car back and said my car wasn’t covered as this was fair wear and tear. I’ve since contacted Audi main head office and they’ve confirmed there’s no such history of this as a fault on the Audi A5 car. The AA insurance are still adamant that I’m not covered, based on this assessors theory. I am not happy at all with their service to me. I’ve e just had a reply from AA car insurance saying “ sorry to hear about my experience give the claims team a call to see if they can help,” unfortunately I’ve been in touch with them for the last 3 months and they are still adamant that are not going to be held responsible for my repair even though I’ve been in touch with Audi themselves and they refute the independent assessors claim that this is a know fault that builds up over years, and he did all that without looking at anything, they did reply suggesting I talk to customer care to resolve this but unfortunately I’ve already done this and they have dismissed my claim again Reviewed on: 13th January 2025

Shocking customer service

Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Reviewed on: 27th September 2024

Great value

Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Car insurance renewal rip off

Car renewal offered with a £220 increase from last year. 13 years no claims, they were set to take on automatic renewal. When I found cheaper deal after much deliberation they confirmed they could match . Sick of companies trying to rip off loyal customers with large premium hikes on automatic renewal. They hope customers push back . Whatever happened to valuing loyal customers! Reviewed on: 4th September 2024

Not so wonderful but then it is the AA

Not so wonderful but then it is the AA Reviewed on: 4th September 2024

AA are great for business commuters.

AA are very competitive in price, most companies don’t offer breakdown over 10miles but when you commute for work you need more and AA provide this! Reviewed on: 4th September 2024

The AA are the best

The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a loyal customer with them going forward. Reviewed on: 4th September 2024

Simple and quick to do on line.

Simple and quick to do on line. Great price and great options can be sdded Reviewed on: 23rd August 2024

Been with them before and they assisted through a cr...

Been with them before and they assisted through a crash well, Reviewed on: 23rd August 2024

Great service

I had an accident recently and The AA were so efficient and guided me through the whole process Reviewed on: 23rd August 2024

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