Vicki 's community profile page - Smart Money People

Write a review

Viewing profile for,

Vicki

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the AA, Car Insurance:

View on product page

Awful customer service

My husband called them to tell them we were changing cars, they could help insure the new car and we said we would need to stop the policy. The lady on the phone after being asked if there was a cancellation said no and we were due a £200 refund. Shock horror 3 days later only £11 went in the bank. Called back got a rather rude man on the phone telling my husband he was wrong and they wouldn't say that on the call. Gave a load of rubbish about why we got less money. My husband said all calls are recorded so listen to the call. The man called back today and said all what my husband said was true and they were at fault. Offered a measly £30 as compensation. Not good enough. Now they will lose our break down custom too and I will ensure everyone I know, hears how awful AA treat there customers. Reviewed on: 6th September 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.