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AA VICTIM

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Review of the AA, Car insurance:

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STAY AWAY! DON'T USE THEM!!!

STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on the claim..I was told that because it was still an open claim my renewal would go up but when they finally do shut the claim that I would have my car insurance recalculated and I would receive a refund. 11 months later I get a call and they inform that I won't be receiving any money back because although it was a no fault claim on my part it was still a claim. I've been driving 2 years now, my car is a base model VW Up the insurance on last renewal for a 1 litre 3 cylinder car driven by a 45 year old man was £1,505 if you are reading this please please please stay away from them. The customer service team are thick as two short planks and sound mostly half asleep and the other half sound put out they've had to speak to you. The insurance assessor I had made inappropriate comments about my number plate and basically camped it up on the phone as if to make light of the matter. All the way through from the day of my renewal I was told I would be reimbursed. I've now taken it to the financial ombudsman. STAY AWAY!!! THEY WILL RIP YOU OFF!!!!! Reviewed on: 11th May 2025

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