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AA: Home insurance reviews

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2.56
Based on 66 reviews, last reviewed 26th Sep 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
21%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025
Wendy Olden's avatar
Wendy Olden

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025
Kev Welch's avatar
Kev Welch
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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (66)

Home Insurance Reviewer

4
I got a new camera after mine was stolen at Thorpe Park. My only gripe was the number of times I had to repeat the story of what had happened. It was like they were trying to find holes in my story? Reviewed on: 12th July 2016
Caroline Cordery's avatar
Caroline Cordery

CheekyCharges Campaigner

5
Really cheap insurance, easy to apply for, excellent customer service Reviewed on: 13th March 2016
Fran Baines's avatar
Fran Baines

CheekyCharges Campaigner

3
Decent price for the first year but auto renewed insurance at higher price Reviewed on: 27th February 2016
Emma Holness's avatar
Emma Holness

Good level of cover at a good price

5
As home insurance was the best level of cover available when quoted against similar companies and had the added benefit of vehicle breakdown cover at no extra charge. Well worth using. Reviewed on: 8th November 2015
SB's avatar
SB

Happy to negotiate premium

5
I took out my first ever contents insurance policy with The AA and was very happy with the premium and added bonus of free breakdown cover. Upon renewal the deal i was getting wasn't as good as the quote for a new customer but all it took was one quick call and the price was matched. Very easy to deal with and the customer service staff have all been extremely friendly and helpful. Reviewed on: 10th August 2015
caz1979's avatar
caz1979

Insurance from a well known brand

4
House insurance is a minefield. The AA were easy to use and the most competitive and breakdown cover includes to can't go wrong. Reviewed on: 9th August 2015
Claire Walker's avatar
Claire Walker

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