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AA: Home insurance reviews

View other AA products
3.77
Based on 71 reviews, last reviewed 2nd Sep 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
21%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
37%

Latest highest rating:

5

AA Gold for service Trustworthy advice and a competitive quote. Reviewed on: 2nd September 2026
John Herbert's avatar
John Herbert

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025
Kev Welch's avatar
Kev Welch
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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (71)

AA ok

4
Have used AA for a few years now, not a huge fan of their charges to make changes etc but overall good company with good customer service Reviewed on: 15th September 2016
caroline matthews's avatar
caroline matthews

Fuss free and always done the job!

5
I've never needed to make a claim but its always been cost effective to renew and its dead easy to do. I also get my bicycle covered at no extra cost. Reviewed on: 22nd August 2016
Jason Lowe's avatar
Jason Lowe

Excellent price

5
I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA Reviewed on: 14th August 2016
MissGB23 's avatar
MissGB23

good cover at a good price

4
I have used the AA several times for various types of insurance and always found them to be competitive and reliable Reviewed on: 11th August 2016
Bob Clark's avatar
Bob Clark

Glacial Response

1
March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here" Reviewed on: 24th July 2016
peter hall's avatar
peter hall

Home Insurance Reviewer

4
I got a new camera after mine was stolen at Thorpe Park. My only gripe was the number of times I had to repeat the story of what had happened. It was like they were trying to find holes in my story? Reviewed on: 12th July 2016
Caroline Cordery's avatar
Caroline Cordery

CheekyCharges Campaigner

5
Really cheap insurance, easy to apply for, excellent customer service Reviewed on: 13th March 2016
Fran Baines's avatar
Fran Baines

CheekyCharges Campaigner

3
Decent price for the first year but auto renewed insurance at higher price Reviewed on: 27th February 2016
Emma Holness's avatar
Emma Holness

Good level of cover at a good price

5
As home insurance was the best level of cover available when quoted against similar companies and had the added benefit of vehicle breakdown cover at no extra charge. Well worth using. Reviewed on: 8th November 2015
SB's avatar
SB

Happy to negotiate premium

5
I took out my first ever contents insurance policy with The AA and was very happy with the premium and added bonus of free breakdown cover. Upon renewal the deal i was getting wasn't as good as the quote for a new customer but all it took was one quick call and the price was matched. Very easy to deal with and the customer service staff have all been extremely friendly and helpful. Reviewed on: 10th August 2015
caz1979's avatar
caz1979

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