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AA: Home insurance reviews

Name: Home insurance
Rating: 3 (66 reviews)

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2.56

Based on 66 reviews, last reviewed 26th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

30%

21%

40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (66)

Massive price hike after first year

My insurance premium increased considerably after the introductory year, which meant it was unaffordable to pay an annual policy. Reviewed on: 5th September 2021

Not great

Cancelled my insurance as a payment failed during covid pandemic and I was house bound. They could not be contacted to sort it out Reviewed on: 21st June 2020

Decent

Easy to use and set up. No issues and easy to contact Reviewed on: 14th September 2019

Great value

Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend. Reviewed on: 8th September 2019

Great service

Excellent customer service couldn’t ask for more Reviewed on: 6th September 2019

Good

Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case. Reviewed on: 29th August 2019

Not a lot of progress

This is my second review about a fire gutting my bungalow and the AA 5 star insurance dragging theier heels regarding the refurbishment. There has been little progress since my last review. I would not recommend the AA home insurance to anyone Reviewed on: 5th August 2019

Sounds OK till you make a claim

Fire in roof of my house started February 2019 by a careless roofer Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable. They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage. Awful company. Don't go there. My ordeal hasn't ended and looks unlikely to soon Reviewed on: 31st July 2019

Home Contents Insurance

I have used AA for home contents insurance for 2 years. The price has been good both years and luckily I have not had to claim. I have not had to use customer service but their written communication is good and easy to understand. Reviewed on: 17th July 2019

Excellent and prompt service

When I needed to claim on my home insurance the customer service was excellent and they dealt with my claim very quickly. Reviewed on: 10th July 2019

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