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AA: Home Insurance reviews

2.61
Based on 62 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
31%
See only 4 star reviews
23%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
38%

Latest highest rating:

5

Great price and easy to navigate site Great price and easy to navigate site Reviewed on: 12th June 2025
James Carter's avatar
James Carter

Latest lowest rating:

1

Ongoing experiences with the insurer of the at-fault... Ongoing experiences with the insurer of the at-fault driver. no clarity, no support, no fairness. After being involved in a non-fault accident, I con... Read more Reviewed on: 20th April 2025
Yunus Yildiz's avatar
Yunus Yildiz

About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

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AA Home Insurance reviews (62)

Absolutely tereible service & customer service

1
I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical Reviewed on: 1st December 2016

AA ok

4
Have used AA for a few years now, not a huge fan of their charges to make changes etc but overall good company with good customer service Reviewed on: 15th September 2016

Fuss free and always done the job!

5
I've never needed to make a claim but its always been cost effective to renew and its dead easy to do. I also get my bicycle covered at no extra cost. Reviewed on: 22nd August 2016

Excellent price

5
I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA Reviewed on: 14th August 2016

good cover at a good price

4
I have used the AA several times for various types of insurance and always found them to be competitive and reliable Reviewed on: 11th August 2016

Glacial Response

1
March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here" Reviewed on: 24th July 2016

Home Insurance Reviewer

4
I got a new camera after mine was stolen at Thorpe Park. My only gripe was the number of times I had to repeat the story of what had happened. It was like they were trying to find holes in my story? Reviewed on: 12th July 2016

CheekyCharges Campaigner

5
Really cheap insurance, easy to apply for, excellent customer service Reviewed on: 13th March 2016

CheekyCharges Campaigner

3
Decent price for the first year but auto renewed insurance at higher price Reviewed on: 27th February 2016

Good level of cover at a good price

5
As home insurance was the best level of cover available when quoted against similar companies and had the added benefit of vehicle breakdown cover at no extra charge. Well worth using. Reviewed on: 8th November 2015

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