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AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.07 (59 reviews)

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2.59

Based on 59 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

24%

37%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Thieving company - steer well clear!! When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case t... Read more Reviewed on: 18th December 2024

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About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

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AA Home Insurance reviews (59)

Excellent price

I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA Reviewed on: 14th August 2016

good cover at a good price

I have used the AA several times for various types of insurance and always found them to be competitive and reliable Reviewed on: 11th August 2016

Glacial Response

March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here" Reviewed on: 24th July 2016

Home Insurance Reviewer

I got a new camera after mine was stolen at Thorpe Park. My only gripe was the number of times I had to repeat the story of what had happened. It was like they were trying to find holes in my story? Reviewed on: 12th July 2016

CheekyCharges Campaigner

Really cheap insurance, easy to apply for, excellent customer service Reviewed on: 13th March 2016

CheekyCharges Campaigner

Decent price for the first year but auto renewed insurance at higher price Reviewed on: 27th February 2016

Good level of cover at a good price

As home insurance was the best level of cover available when quoted against similar companies and had the added benefit of vehicle breakdown cover at no extra charge. Well worth using. Reviewed on: 8th November 2015

Happy to negotiate premium

I took out my first ever contents insurance policy with The AA and was very happy with the premium and added bonus of free breakdown cover. Upon renewal the deal i was getting wasn't as good as the quote for a new customer but all it took was one quick call and the price was matched. Very easy to deal with and the customer service staff have all been extremely friendly and helpful. Reviewed on: 10th August 2015

Insurance from a well known brand

House insurance is a minefield. The AA were easy to use and the most competitive and breakdown cover includes to can't go wrong. Reviewed on: 9th August 2015

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