Write a review

AA: Home insurance reviews

Name: Home insurance
Rating: 3 (66 reviews)

View other AA products

2.56

Based on 66 reviews, last reviewed 26th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

30%

21%

40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

Read all reviews Write a review

About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

Review AA: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Home insurance reviews (66)

Decent and honest

I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price Reviewed on: 16th August 2017

Fair priced home insurance

A competitively priced & good quality policy. Reviewed on: 21st July 2017

Home Insurance Cover

Simple to obtain & very competitive quote Reviewed on: 7th July 2017

Not cheapest but good offers

No problems with them. Not the cheapest out there but I have always managed to haggle them down and although they never get down to the bottom price they always offer something extra e.g. £25 M&S voucher or cash back etc Reviewed on: 17th January 2017

Absolutely tereible service & customer service

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical Reviewed on: 1st December 2016

AA ok

Have used AA for a few years now, not a huge fan of their charges to make changes etc but overall good company with good customer service Reviewed on: 15th September 2016

Fuss free and always done the job!

I've never needed to make a claim but its always been cost effective to renew and its dead easy to do. I also get my bicycle covered at no extra cost. Reviewed on: 22nd August 2016

Excellent price

I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA Reviewed on: 14th August 2016

good cover at a good price

I have used the AA several times for various types of insurance and always found them to be competitive and reliable Reviewed on: 11th August 2016

Glacial Response

March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here" Reviewed on: 24th July 2016

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from HomeLet 2.23 from 5 reviews
Landlord Insurance
from Quoteline Direct 3.06 from 3 reviews
Home Insurance
from Locket Home Insurance 5.00 from 2 reviews

Want to see more from AA?

Motorbike Insurance
from AA 5.00 from 1 reviews
Balance Transfer Credit Card
from AA 4.11 from 11 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub