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AA: Home insurance reviews

Name: Home insurance
Rating: 3.77 (71 reviews)

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3.77

Based on 71 reviews, last reviewed 2nd Sep 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

21%

37%

Latest highest rating:

5

AA Gold for service Trustworthy advice and a competitive quote. Reviewed on: 2nd September 2026

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (71)

DEAD LOSS

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy. Reviewed on: 28th October 2017

OK there are better

Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested. Reviewed on: 1st October 2017

AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy? Reviewed on: 29th September 2017

Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime! Reviewed on: 29th September 2017

Great service and competitive pricing

Have renewed several years with the AA as unlike other insurers the premiums are kept competitive each year and don't just shoot up for no reason Reviewed on: 7th September 2017

Decent and honest

I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price Reviewed on: 16th August 2017

Fair priced home insurance

A competitively priced & good quality policy. Reviewed on: 21st July 2017

Home Insurance Cover

Simple to obtain & very competitive quote Reviewed on: 7th July 2017

Not cheapest but good offers

No problems with them. Not the cheapest out there but I have always managed to haggle them down and although they never get down to the bottom price they always offer something extra e.g. £25 M&S voucher or cash back etc Reviewed on: 17th January 2017

Absolutely tereible service & customer service

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical Reviewed on: 1st December 2016

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