Write a review

AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.03 (62 reviews)

View other AA products

2.61

Based on 62 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

23%

38%

Latest highest rating:

5

Great price and easy to navigate site Great price and easy to navigate site Reviewed on: 12th June 2025

Latest lowest rating:

1

Ongoing experiences with the insurer of the at-fault... Ongoing experiences with the insurer of the at-fault driver. no clarity, no support, no fairness. After being involved in a non-fault accident, I con... Read more Reviewed on: 20th April 2025

Read all reviews Write a review

About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

Review AA: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Home Insurance reviews (62)

Absolutely fine

Reasonable premiums, never had a problem with them Reviewed on: 15th August 2018

DEAD LOSS

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy. Reviewed on: 28th October 2017

OK there are better

Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested. Reviewed on: 1st October 2017

AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy? Reviewed on: 29th September 2017

Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime! Reviewed on: 29th September 2017

Great service and competitive pricing

Have renewed several years with the AA as unlike other insurers the premiums are kept competitive each year and don't just shoot up for no reason Reviewed on: 7th September 2017

Decent and honest

I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price Reviewed on: 16th August 2017

Fair priced home insurance

A competitively priced & good quality policy. Reviewed on: 21st July 2017

Home Insurance Cover

Simple to obtain & very competitive quote Reviewed on: 7th July 2017

Not cheapest but good offers

No problems with them. Not the cheapest out there but I have always managed to haggle them down and although they never get down to the bottom price they always offer something extra e.g. £25 M&S voucher or cash back etc Reviewed on: 17th January 2017

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Leek Building Society 4.95 from 24 reviews
Landlord Insurance
from Aldermore 0.00 from 0 reviews
Home Insurance
from UIA Insurance 3.27 from 6 reviews

Want to see more from AA?

Motorbike Insurance
from AA 5.00 from 1 reviews
Balance Transfer Credit Card
from AA 4.11 from 11 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub