Write a review

AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.03 (60 reviews)

View other AA products

2.53

Based on 60 reviews, last reviewed 27th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

23%

39%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking experience. Shocking experience. Major water leak into the kitchen from exterior pipe, water dripping in. AA sent rude aggressive surveyor who said no claim as pr... Read more Reviewed on: 27th March 2025

Read all reviews Write a review

About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

Review AA: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Home Insurance reviews (60)

OK there are better

Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested. Reviewed on: 1st October 2017

AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy? Reviewed on: 29th September 2017

Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime! Reviewed on: 29th September 2017

Great service and competitive pricing

Have renewed several years with the AA as unlike other insurers the premiums are kept competitive each year and don't just shoot up for no reason Reviewed on: 7th September 2017

Decent and honest

I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price Reviewed on: 16th August 2017

Fair priced home insurance

A competitively priced & good quality policy. Reviewed on: 21st July 2017

Home Insurance Cover

Simple to obtain & very competitive quote Reviewed on: 7th July 2017

Not cheapest but good offers

No problems with them. Not the cheapest out there but I have always managed to haggle them down and although they never get down to the bottom price they always offer something extra e.g. £25 M&S voucher or cash back etc Reviewed on: 17th January 2017

Absolutely tereible service & customer service

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical Reviewed on: 1st December 2016

AA ok

Have used AA for a few years now, not a huge fan of their charges to make changes etc but overall good company with good customer service Reviewed on: 15th September 2016

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Simply Business 3.76 from 17 reviews
Home Insurance
from Sagic 5.00 from 75 reviews
Contents Insurance
from GetSafe 3.09 from 13 reviews

There's still more to see!

AA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub