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AA: Home insurance reviews

Name: Home insurance
Rating: 3 (66 reviews)

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2.58

Based on 66 reviews, last reviewed 26th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

21%

40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (66)

I tell the legal expenses that I have a boundary dis...

I tell the legal expenses that I have a boundary dispute and they say we don’t cover that. Even though other providers do. I then phone their 24 hour legal helpline and find that it is not really 24 hours as I ring late at night and they tell me no legal adviser can take your call. Can we ring you tomorrow. When I do get to talk about my legal problem they will only discuss topics which their legal expenses policy will cover. Even though all I want is telephone legal advice. When I have been with other providers they still let me discuss legal topics which their legal expenses policy does not cover as it is just telephone advice. Which ? Has given this provider a low score for its home insurance in comparison to other providers. Yet apparently it is a Defaqto rated provider which I find hard to understand. Needless to say when my policy comes up for renewal I will switch to another provider who actually looks after their customers and is there when you need. I just hope that my house doesn’t burn down. Otherwise they might say sorry we don’t cover that ! Reviewed on: 15th February 2024

Cheap, but you only get what you pay for.

Cheap, but you only get what you pay for. They avoid paying out when you have a claim. Reviewed on: 9th February 2024

Its regarding home insurence- Pls avoid as AA is not acutal insurer.

Its regarding home insurence- Pls avoid as AA is not acutal insurer. Its regarding home insurence. Pls Avoid..... I have home insurence with contents covered while on holiday. My wife lost her gold chain while on holiday. We provided all the information regarding the claim. At last they rejected the claim saying they can't find where it was lost. If I know where it was lost, i will go and find there or complain there, why whould I calim insurence and waste my time. They try their best to avoid claim. Better find some good insurer who are underwriter as well. I took this insurence based on AA brand name, but AA is just broker, actual insurer is different who are avoing claims giving silly reasons. Thinking now to go to ambudsman. Avoid AA for your mental peace for home insurence. Reviewed on: 18th December 2023

Don't buy as AA is just middleman

Hi, AA doest not handle home insurance. Its third party who handle claims and policy. I took home insurance based on AA brand and been with them past 3 years. I have home and contents insurance with contents covered outside of my home. We went on holiday last summer and my wife lost gold chain in holiday which was in her hand bag. When I claimed for it, AA transferred claim to third party company who is giving lot of excuses to avoid paying claim. The reason given was they can't establish where the chain was lost. If I know where it was lost, I will go and find it there, its a common sense, why I claim with insurance company. Please don't be fooled by AA brand with home insurance. I am really shocked by the response for my claim. Avoid avoid for home and contents insurance. Reviewed on: 26th November 2023

Disappointing

Have had a storm ⛈️ leak on my roof and ceiling, don’t cover internal damage, only a miserable amount for a important event, cancelled my policy, never again Reviewed on: 22nd September 2023

Best quote

Already have my car insurance with them so decided to compare my home insurance and for much better cover got a cheaper price than my existing insurance company Reviewed on: 23rd August 2023

Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. I could have understood if it had been for thousands, but £426.00?? Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Very helpful

Very good customer service staff very knowledgeable Reviewed on: 28th July 2023

Be careful

While the AA are a very reputable brand, their claims management is handled by a company called Integra who have a shocking reputation. I tried to submit a very simple accidental damage claim. Would have been done and dusted in minutes with a proper insurer like Direct Live or Aviva, but Integra went out of their way to make life difficult for me and gave me so many unnecessary hoops to jump through in the hope I would withdraw my perfectly legitimate claim. Over a month later and radio silence from Integra. I will leave AA at renewal and never come back. I'd rather pay a little more with a proper insurer, safe in the knowledge they will look after me when I need them. Reviewed on: 17th July 2023

AA Home insurance have left us in building site

SHAA01016410 AA Home insurance Claim just treated as a joke 5 months down the line . Our home has been left as a building site after a flood in November . No assistance , they couldn’t provide builders, accommodation , told us to find a “man with a van “ to remove the rest by of our contents . No customer service , no response from complaints department . Everyday is a battle . No one cares Reviewed on: 12th April 2023

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