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Mrs Kay

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All reviews (2)

Review of the AA, Car Insurance:

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Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Review of the AA, Home Insurance:

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Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. I could have understood if it had been for thousands, but £426.00?? Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Mrs Kay

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