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William C

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Review of the Churchill Insurance, Car insurance:

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Great company until YOU have a problem

My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side, both mirrors and my sunroof were covered in 100s of minute speckles, their engineer inspected my car glass and said they were stone chips!! in my opinion these speckles are welcome burns, I asked how could stone chips damage every panel of glass without a chip on the paint work.... NO ANSWER I asked what's the difference between stone chips and weld burns.... NO ANSWER so as far as I'm concerned this supposedly 'qualified' engineer based his outcome on guess work, I asked the Financial Ombudsman the same questions...NO ANSWER and they also sided with the engineers decision, I asked DHL Auto Services in Glasgow and DLG HQ customer services....NO ANSWER. However during my complaint process I discovered that Direct Line own Churchill and they also own DLG Autos and this engineer works for them all so basically he has no interest in the client because he's a bootlicker for his bosses!! Reviewed on: 27th October 2025

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