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TSB: Cash account reviews

Name: Cash account
Rating: 3.71 (94 reviews)

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3.77

Based on 94 reviews, last reviewed 23rd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

1

Hard going I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. ... Read more Reviewed on: 23rd January 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (94)

Hard going

I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. I had no clue whether i signed up. I received an email suggesting i had signed up however when i went back on the app, it allowed me to type in the credentials i requested but it would not allow me to select my mobile number for verification. I called the customer service, seem based in India, and they did not understand me (great..) Reviewed on: 23rd January 2026

removed from front facing customers

Like most banks now they are removed from front Reviewed on: 22nd January 2026

Uninspiring banking-only want to see you if you’re w...

Uninspiring banking-only want to see you if you’re well in credit or leaving Reviewed on: 22nd January 2026

Friendly staff.

I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

I really appreciate the mobile cheque deposit facility

Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Reviewed on: 12th June 2025

Very good.

Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Reviewed on: 26th May 2025

Great bank and service over all.

Great bank and service over all. Made me feel really supportive and ultimately a respected customer. Reviewed on: 22nd April 2025

Good switch offers, but complicated switch terms

I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch Reviewed on: 20th April 2025

Fast meat bank I’ve ever used amazing customer service

Fast meat bank I’ve ever used amazing customer service Reviewed on: 19th April 2025

Top Jockey

great staff at my local branch, always happy to deal in actual cash. Reviewed on: 2nd April 2025

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