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permanent tsb : Current Account reviews

2.46
Based on 13 reviews, last reviewed 31st Jan 2024
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
31%
4 star
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0%
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8%
See only 2 star reviews
8%
See only 1 star reviews
53%

Latest highest rating:

5

Excellence at TSB, Byres Road, Glasgow. Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff could no... Read more Reviewed on: 19th August 2023

Latest lowest rating:

1

Permanent TSB app does not work efficiently EVER! Permanent TSB app does not work efficiently EVER!! Looks like a 5 year old set it up. Very frustrating as we have just lost out on cheap flights becau... Read more Reviewed on: 31st January 2024
Tricia R's avatar
Tricia R

About the Current Account

The Permanent TSB Explore Account is a digital current account with rewarding benefits. Charging a low monthly fee, account holders can benefit from cashback deals on every payment, as well as some household bills. The Explore Account comes with access to PTSB’s mobile banking app.

Our Permanent TSB Explore Account reviews can give you valuable insight into the provider and product. Make an informed decision about your new current account by reading about genuine customer experiences.

Find out how long customers have had their Explore Account with PTSB and if it’s their main bank account. Learn more about the cashback deals and how often customers receive them. Read about experiences with the customer service team to learn how quickly concerns or queries are resolved. See whether existing account holders would recommend this current account to their family and friends. All of this and more can be found in our Permanent TSB Explore Account reviews.

Do you have a PTSB Explore Account? Share your honest experience with others on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. What’s your favourite aspect of the account, and is there anything you feel could be improved? Tell us more about the cashback offers available with the Explore Account. If you’ve encountered any problems, has PTSB resolved them swiftly? Whether good or bad, write a Permanent TSB Explore Account review today. Together, we can help people like you make better financial decisions.

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permanent tsb Current Account reviews (13)

Permanent TSB app does not work efficiently EVER!

1
Permanent TSB app does not work efficiently EVER!! Looks like a 5 year old set it up. Very frustrating as we have just lost out on cheap flights because of it Reviewed on: 31st January 2024
Tricia R's avatar
Tricia R

Excellence at TSB, Byres Road, Glasgow.

5
Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff could not do enough to help. Josh and Liz ,despite other customer demands being dealt with, Always gave prompt, professional and sensitive service. Josh even got me onto internet banking. Lisa dealt with other customers, but then solved my needs for Printed statements on second visit from Bishopbriggs, 8 miles sway. All 3 were excellent examples of Highest TSB Bank quality service, especially if you need A bank problem solved. They treated you SD if one of the family. Mr Stephen Joyce, 1 Huntly Court. Bishopbriggs, G,641UE. Reviewed on: 19th August 2023

New app SUCKS

1
hate the new app. Old one was much easier with the icons Reviewed on: 26th July 2023

THEY LOST A 10K TRANSFER!!!

1
Absolute scammers with no responsibility. They lost a 10K transfer from my Permanent TSB explore account to my WISE EU account. The details are correct. They have no clue where the money is after 3 weeks! They refused to provide proof of transfer (a simple PDF stating full name, bank details, amount sent, date, and currency) to have the receiver bank investigate too. Each time I need to explain what's going on again and again. No one takes responsibility. They only say, "we sent it" and that's all. Awful experience. We're opening a complaint with the Ombudsman and then taking this matter up with a solicitor if that does not help. DO NOT leave any monies here. If you have an issue, you're done for. I worked with many banks, and this is BY FAR the worse. Reviewed on: 15th February 2023

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