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permanent tsb : Current Account reviews

Name: Current Account
Rating: 2.27 (15 reviews)

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1.88

Based on 15 reviews, last reviewed 2nd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

4 star

59%

Latest highest rating:

5

Excellence at TSB, Byres Road, Glasgow. Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff could no... Read more Reviewed on: 19th August 2023

Latest lowest rating:

1

Three-time scam victim in one year I have been a customer of Permanent TSB for quite some time, but my recent experiences have been incredibly disappointing and worrying. In the past ye... Read more Reviewed on: 2nd August 2024

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About this product

The Permanent TSB Explore Account is a digital current account with rewarding benefits. Charging a low monthly fee, account holders can benefit from cashback deals on every payment, as well as some household bills. The Explore Account comes with access to PTSB’s mobile banking app.

Our Permanent TSB Explore Account reviews can give you valuable insight into the provider and product. Make an informed decision about your new current account by reading about genuine customer experiences.

Find out how long customers have had their Explore Account with PTSB and if it’s their main bank account. Learn more about the cashback deals and how often customers receive them. Read about experiences with the customer service team to learn how quickly concerns or queries are resolved. See whether existing account holders would recommend this current account to their family and friends. All of this and more can be found in our Permanent TSB Explore Account reviews.

Do you have a PTSB Explore Account? Share your honest experience with others on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. What’s your favourite aspect of the account, and is there anything you feel could be improved? Tell us more about the cashback offers available with the Explore Account. If you’ve encountered any problems, has PTSB resolved them swiftly? Whether good or bad, write a Permanent TSB Explore Account review today. Together, we can help people like you make better financial decisions.

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permanent tsb Current Account reviews (15)

Three-time scam victim in one year

I have been a customer of Permanent TSB for quite some time, but my recent experiences have been incredibly disappointing and worrying. In the past year, my account has been targeted by scammers on three separate occasions, leading to substantial financial losses. Despite reporting each incident to the bank, their response has been slow and largely unhelpful. At present, I am actively working to recover over a thousand euros, and the apparent lack of urgency and support from the bank is deeply concerning. I entrusted Permanent TSB with my money and personal information, but their handling of these situations has prompted me to question the effectiveness of their security measures. It seems improbable to fall victim to scams three times in a single year without there being an underlying issue. I sincerely hope that Permanent TSB takes these concerns seriously and prioritizes improving its customer service and security protocols to prevent similar incidents from occurring in the future. Reviewed on: 2nd August 2024

Ptsb app useless

The new app is impossible cannot view all transactions without bending over backwards through hoops and loops. Why did they change it ? Useless Reviewed on: 29th May 2024

Permanent TSB app does not work efficiently EVER!

Permanent TSB app does not work efficiently EVER!! Looks like a 5 year old set it up. Very frustrating as we have just lost out on cheap flights because of it Reviewed on: 31st January 2024

Excellence at TSB, Byres Road, Glasgow.

Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff could not do enough to help. Josh and Liz ,despite other customer demands being dealt with, Always gave prompt, professional and sensitive service. Josh even got me onto internet banking. Lisa dealt with other customers, but then solved my needs for Printed statements on second visit from Bishopbriggs, 8 miles sway. All 3 were excellent examples of Highest TSB Bank quality service, especially if you need A bank problem solved. They treated you SD if one of the family. Mr Stephen Joyce, 1 Huntly Court. Bishopbriggs, G,641UE. Reviewed on: 19th August 2023

New app SUCKS

hate the new app. Old one was much easier with the icons Reviewed on: 26th July 2023

THEY LOST A 10K TRANSFER!!!

Absolute scammers with no responsibility. They lost a 10K transfer from my Permanent TSB explore account to my WISE EU account. The details are correct. They have no clue where the money is after 3 weeks! They refused to provide proof of transfer (a simple PDF stating full name, bank details, amount sent, date, and currency) to have the receiver bank investigate too. Each time I need to explain what's going on again and again. No one takes responsibility. They only say, "we sent it" and that's all. Awful experience. We're opening a complaint with the Ombudsman and then taking this matter up with a solicitor if that does not help. DO NOT leave any monies here. If you have an issue, you're done for. I worked with many banks, and this is BY FAR the worse. Reviewed on: 15th February 2023

OPENING AN ACCOUNT WITH MALLOW TSB BRANCH and meeting David

Today my husband and myself went to make an appointment to open a current account at Mallow TSB Branch. .We were very fortunate to meet David who helped us to set up the app as we are of a certain age ! David was so very helpful to us and we are very grateful for his time and patience .Thank you David again for your professionalism and looking forward to banking with TSB. Reviewed on: 29th August 2022

I loveit

I'm werry happy-go-lucky thanks for everything Reviewed on: 8th January 2022

STAY AWAY

I wanted to tell you all about my story and the problems I have been facing with them but checking the other review you can easily see that this bank has no future since there are just 1 star review. I have been stuck out of my account because of their unhelpful, not existent and poor customer service and I do not understand why they do not invest more money in that since they could afford it. Probably because they do not care about keeping their customer with them. Ridiculous and I felt scammed by my own bank. I will never ever recommend this bank to someone else. STAY AWAY Reviewed on: 7th January 2022

Very poor customer service.

The Open24 online Service desk is a joke. Left waiting on the phone for 35 minutes. After that, I gave up. I had no other option but to go to my local TSB bank and get the bank staff there to do the customer service work Reviewed on: 21st September 2021

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