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Francisco BV

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Review of the permanent tsb, Current Account:

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THEY LOST A 10K TRANSFER!!!

Absolute scammers with no responsibility. They lost a 10K transfer from my Permanent TSB explore account to my WISE EU account. The details are correct. They have no clue where the money is after 3 weeks! They refused to provide proof of transfer (a simple PDF stating full name, bank details, amount sent, date, and currency) to have the receiver bank investigate too. Each time I need to explain what's going on again and again. No one takes responsibility. They only say, "we sent it" and that's all. Awful experience. We're opening a complaint with the Ombudsman and then taking this matter up with a solicitor if that does not help. DO NOT leave any monies here. If you have an issue, you're done for. I worked with many banks, and this is BY FAR the worse. Reviewed on: 15th February 2023

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