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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.85 (62 reviews)

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1.51

Based on 62 reviews, last reviewed 6th Nov 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

15%

74%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

TSB Business - Dinosaurs of the banking world. My family have had a business account with the TSB through it's various merges/evolutions since the 1970s. They recently informed us they were closing... Read more Reviewed on: 6th November 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (62)

TSB Business - Dinosaurs of the banking world.

My family have had a business account with the TSB through it's various merges/evolutions since the 1970s. They recently informed us they were closing the account. It has never been overdrawn, plenty of money in it - No reason given or could be found by the person who took my call, there had been a review. There was no explanation nor would there be I was informed. Having had to look into other banking options we now realise just how poor TSB is and what we have been missing by staying loyal to a bank that has no loyalty to it's customers. Their App is boring, their online service is very poor, there is no option to download pdf statements, no paperless statements for TSB Business accounts! Forests of paper regularly pour through the letter box. They have been promising for years the service will shortly be available, still waiting. They are dinosaurs of the banking world and will no doubt disappear fairly shortly, pushed out by the new streamlined, efficient new kids on the block, one of whom I have just joined. Goodbye TSB "the bank that likes to say no". Reviewed on: 6th November 2025

TSB business act as a business blocker for SME’s

I’d agree with other reviewers that TSB’s compliance is not fit for purpose. I had an account with them which always had a significant balance, all fees were paid in a timely manner. I would get a ridiculous amount of compliance demands even though I’d already supplied the information requested. I eventually put in a formal complaint pointing out that they’d done nothing to assist our SME and had an acted as a business blocker rather than an enabler. They promptly closed my account. Extremely frustrating and poor bank for a small business. Reviewed on: 12th October 2025

Don't bank here if your an SME Owner.

Don't bank here if your an SME Owner. Their compliance process is severely understaffed and almost impossible to navigate. You’ll spend months going in circles, with new queries raised that could easily have been asked at the beginning. Reaching someone by phone often means sitting on hold for 40+ minutes and while the staff you eventually speak to may be helpful and appear to guide you towards resolution, their advice is regularly contradicted by follow up emails the very next day. This frustrating cycle can repeat multiple times until you finally pass compliance only to then be told your account will be closed within 60 days due to a director’s credit rating, despite the business being fully self funded with no borrowings. If you value efficiency, consistency and reliability, TSB is not the bank for your business. Reviewed on: 20th September 2025

NEVER EVER GO NEAR TSB FOR ANY BANKING

NEVER EVER GO NEAR TSB FOR ANY BANKING… NEVER EVER GO NEAR TSB FOR ANY BANKING PRODUCTS, BUT ESPECIALLY NOT BUSINESS BANKING, THE ABSOLUTE WORST THERE IS. We've banked with TSB for 12 years since we opened out company, and had various errors and system outages over the years I was prepared to look past, however 2 weeks a ago I receveid a letter stating they were closing down our account as it was 'set up as the wrong entity.' We are a Ltd company, as is our business banking account, so this was completely in error. Called up to query it, waited 20 minutes on the phone for someone to say they don't know what's going on, sorry someone will me back today or tomorrow. 6 days later, no phone call back so chased it to double check it was all resolved, and have been told 'oh sorry yes that was en error, but we are still going close the account???' I've queried why on earth they would do that, and after another 20 minutes wasted, they said they are just going to close the account without any reason and reserve the right to do that without explanation??? We are a small family business that has grown over the years, has regular turnover over £500k, always surplus funds in the bank, involved in the highest level regulated financial services, tax liablilites up to date, never been overdrawn.. absolutely no reason at all to close the account. As much as I'm glad to see the back of this disgracceful bank, I would have liked to have left on my own terms. Instead, we are now going to need to set up a new account and change our payment detials with dozens and dozens of providers and clients against the deadline of this morons closing our business account. 1 star is too many for this disgrace of a bank. Reviewed on: 16th July 2025

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! AVOID!

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent back our application SIX TIMES! Each time we would re-do and resend it, wait another week while they re-reviewed it, and then each time they’d tell us some new thing was missing or incorrect. Meaning the review team kept missing each mistake the five previous times. Then once the account was finally open, the online and app user experiences are both incredibly limited in what you can actually do. The app is the worst. You literally cannot even do an international transfer or search for a transaction farther back than 6 months! Then when we received our first large payment from a new client (£85k) they froze our account without contacting us first and kept it frozen for over a week while they claimed to be verifying the source of the payment! We ended up losing the client because this, in turn, caused us to be delayed over a week in beginning the project since we couldn't access the necessary funds! We made multiple complaints about this which were ignored and finally we received a letter saying they reviewed the situation and found themselves to be in no fault. That was the final straw. We closed the account and moved to Barclays which has been fabulous so far. WORST BANKING EXPERIENCE EVER. AVOID! Reviewed on: 12th May 2025

TSP Banking’s business banking service is extremely...

TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, seriously disrupting customers' normal operations. This practice causes significant inconvenience and frustration. Such poor service severely damages customer trust and needs immediate improvement. Do not choose TSP – their service is terrible! Reviewed on: 15th April 2025

Spent 6 months trying to change my business name to...

Spent 6 months trying to change my business name to have them close my account without any explanation or comms. STAY CLEAR Reviewed on: 11th February 2025

Be very careful

Ok there is my experience with TSB that I will share everywhere is possible till I get compensation or someone from TSB go to the jail for taking overpower against TSB customers!!!! For all TSB customers listening this !!!! ( and change your bank as soon as possible ) I was trying to transfer money for car that my wife purchased and that was less than £2000… while transferring money for my purchase my account was frozen (blocked) by TSB !!! I couldn’t finish my transaction and a huge deal that I had it’s gone because TSB bank won’t let me pay for my purchase!!!! Than listening this please !!!! I called to TSB bank for explanation and asked for immediately unlocking my account!!! It took me 3hours before I get someone to speak !!! Than I get questions like for what I want to pay for .. which is not a bank business to know for what is it !!! that was only £1800 not a £30k .. than finally I told them ok that was a payment for a car that I’ve seen already and like to go ahead and pay for it … TSB told me that I can’t pay for a car till I get it delivered to my address than I can call them again and they will unlock that payment ( please note when I called TSB that was Monday and car should be delivered on Friday .. so to be clear they told me that I have to wait 4-days and call TSB when car will be delivered home at Friday than I have to call TSB back tell them that car is there I’m happy and please let me pay for my car!!!! This is simply over power by Bank TSB which is scandalous and illegal !!!! There is no chance that someone will drive 360miles to mine for free to show me a car !!! I’m warning all customers!!!! Change your bank!!!! To be very clear I’m a 16-years TSB customer.. TSB never had a single issue with me!!! Scandalous!!! Reviewed on: 29th December 2024

Now looking for alternative bank

IIncredibly inflexible & unhelpful. They only communicate on their terms & at their convenience. They wrote to me in July when I was out of the country for a prolonged period. Instead of messaging me to ask me to get in touch they sent a 2nd letter threatening to close my account if I did not contact them. I did eventually manage to speak to someone (after 2 separate x 15 minute waits). The matter turned out to be something fairly minor & didn’t merit a threat. The customer service guy didn’t listen to what I told him. I told him to re-send documents for signing. Two days after this I discovered that payments due on my business card had been refused by the bank … coincidence? It’s Sunday. I tried phoning their fraud department but having gone through the interminable “press this”, & citing “suspicious activity on my account” as the reason for the call & the automated voice said: “Fraud on your account. The office is now closed”. Well, that’s all right then, I feel my money is in safe hands here. NOT. Reviewed on: 15th September 2024

Hands down the WORST business bank ever.

Hands down the WORST business bank ever. Basic system, no PDF downloads of statements. So if you need a loan, or any credit, you WONT get it with TSB.. absolute joke of a bank and one to AVOID Reviewed on: 22nd August 2024

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