TSB Business Banking Reviews

  Ratings based on 28 reviews       Last review 1 month ago    

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many...

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TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Overall Rating

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TSB Review Insight

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Culture & Values

31% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

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Your Business Banking Reviews

28 reviews

Review TSB's Business Banking now

bank incompetence

This bank used to be good to do business with but are now completely hopeless, can not even make an appointment to see them , they do not ring you back when they say the will, the worst banking experience I have ever had. Have had to go to another bank

Reviewed on 12th August 2021
Julie Griffin's avatar
Julie Griffin

Business Banking a complete shambles

If I could give less than 1 star I would, since switiching as part of the RBS switch programme my banking has been a disaster. Every day I waste up to 3 hours on the phone trying to unblock my account in order to try and trade. I have left 10... Read more

If I could give less than 1 star I would, since switiching as part of the RBS switch programme my banking has been a disaster. Every day I waste up to 3 hours on the phone trying to unblock my account in order to try and trade. I have left 10 complaints and nobody seems interested. Currently looking for an alternative.

Reviewed on 11th August 2021
Joanna Hunter's avatar
Joanna Hunter

Great service and low charges

Banking as it should be in my local branch. They always go the extra mile to make sure I'm happy. Online and app service works well and easy to use.

Reviewed on 11th April 2021
Donald Corbett's avatar
Donald Corbett

Do Not Bother to bank with TSB

This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their... Read more

This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their negligence!
I instructed them to close my account with them over a year ago and to this very day they have failed to comply and I have a second complaint with the Ombudsman due to the above. They have failed to act on the Ombudsman decision awarded in my favour 6 months ago.
Be warned and avoid this bank!!

Reviewed on 27th July 2020
Jenny 's avatar
Jenny

Rude customer service with no knowledge

Got account frozen due to suspicious activity brought them all evidence what was required.... Read more

Got account frozen due to suspicious activity brought them all evidence what was required.
Said they will look in to it and told it will take 24h to review , came back after 3days told me its gonna take another 24h came back exact same day then told me we are not dealing with fraud in branch nothing we can do and the woman who deals with our fraud case is gone to holiday.Week went by came back she told me they needed more information came next day brought back all required information. Bank account frozen 9th of June its 18July they are telling me they are reviewing the information . If you have TSB Bank Account just run from them if you will get any problems it will take forever to solve and none of them can provide with accurate answers one day say one thing the other something completely different keep telling lies and lies. AVOID Move Assets internet banking lagging and slow.

Reviewed on 18th July 2020
Jhon Byron's avatar
Jhon Byron

Easy and sensible

Opened up a business account to get a bounce back loan. Efficient, seamless, painless and fee free for a fixed period. Decent product from an everyday company. The website/app are not intuitive to navigate and take a while to get used to.

Reviewed on 12th July 2020
Liz Rodgers's avatar
Liz Rodgers

Bullies

FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe ... Read more

FRoze my account for transferring money to my own family because I wouldn’t say lol what my Nanna needed the money for absolutely disgusting I’m 5 months pregnant with no money and supposed to be isolating because of corona told by tsb go the bank whe it’s less busy absolutely diabolical bank stay well clear or change to another bank ASAP !!!

Reviewed on 3rd July 2020
Natalie 's avatar
Natalie

the bank does not care about people

My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at... Read more

My Business bank account blocked by TSB without any notice. I have complained by email and go though TSB website. No one to handle it for 2 weeks. I got their call today. Their customer service was not willing to listening my complaint and shutting at me when I ask they put their words in writing. very bad experience.

Reviewed on 1st July 2020
Helen Wang's avatar
Helen Wang

ARROGANT, LIE, AVOID THIS BANK AT ALL COSTS

I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account... Read more

I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account as such a poor bank customer service wise so didn't deserve the business.
I emptied my account and wrote to close it. Never heard from them again until a year later i get a email out of the blue. In it I find they had not closed the account PAID a automatic payment to an insurance company I was completely unaware of and then been adding interest for a year without sending any letters or anything a whole year or more. I wrote a complaint stating I had closed the account why were you paying people from a closed account. They did not close it and stated they did not receive my letter which i do not believe at all. SO if this was fact, Why would a bank then keep adding interest to a dormant account with no money in it or transactions for a year without contacting the person? It is appalling to keep adding interest to a dormant account that no one has accessed at all since TSB made the autopayment a year, before as they had failed to close it. Something wrong her win protecting customers. Auto payments should never be allowed to be taken anyway as people change accounts regularly. SO TSB is liable here
I went to The FSO where TSB told them they had been posting me statements for a year, i kept denying it as 12 statements or more don't get missing, I pressed for investigation it tuned out they had only sent them to the online account, keeping accounts one paying auto payments you have not sanctioned and try to deceive you with interest, on an account which was supposed to have been closed. So TSB will lie through their teeth and argue the opposite of the truth. A untruthful firm who will fabricate anything, make out they have not had your letters and not stand by you as there customer, SO many complaints like this the ombudsman should be investigating all cases of complaint as there is so many. Don't let TSB get away with lies and poor service, take it to the ombudsman, they need to be shut down.

Reviewed on 17th June 2020
justwannahelp's avatar
justwannahelp

Worst service I have ever had

Over 4 weeks ago I applied for a business account with TSB. I proved my identity and was told it would be 2 days. Still not heard a thing, call them and they are to busy. Ask for a call back and they don’t call back. ... Read more

Over 4 weeks ago I applied for a business account with TSB. I proved my identity and was told it would be 2 days. Still not heard a thing, call them and they are to busy. Ask for a call back and they don’t call back.
The log in details ask for the same thing over and over again, process application. It then sends a email saying we have received your application please prove identity. Horrendous service. I really hope this is not affecting the credit score.

Reviewed on 10th June 2020
Nathan Pembleton's avatar
Nathan Pembleton

Take your business elsewhere.

TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct... Read more

TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct Debits/Standing Orders can no longer done in the branch - why?. Another: despite my wife and I both being named on our joint account, only my name shows up on a statement printed from on-line banking. Thus, how does one prove to another financial institution that it IS a joint account, when they ask for a PDF bank statement? And now, every time I try and log into my accounts (any of them - business or personal), I have to go through being sent a One Time Code, despite being told on the screen that if I go through the 'Trusted Device' procedure, this will stop? (I know all banks will have to adopt O.T.C.s by law soon, but why offer a current alternative that won't work?). BTW, I have written this while waiting on the 'phone for TSB customer services to answer - it's been over three quarters of an hour - "we'll be with you soon". I don't think so! If I had the time I would transfer all of our TSB accounts elsewhere. In fact, it's getting to the stage that it might take less time to do that than continue with all the problems TSB are causing. My advice to anyone looking for even the minimum service and function from a bank is, don't bother with TSB.

Reviewed on 8th June 2020
Mr. Smith's avatar
Mr. Smith

Sham of a bank

A sham of a bank. I'm closing my business bank account after experiencing first hand how awful they are. The customer service is rude, incompetent and appalling. I made an online bank transfer once and the money just 'disappeared into the ether' and... Read more

A sham of a bank. I'm closing my business bank account after experiencing first hand how awful they are. The customer service is rude, incompetent and appalling. I made an online bank transfer once and the money just 'disappeared into the ether' and they couldn't even trace what happened to it! What a joke hey? You'd think they were only using pen and paper, and mailing pigeons for their banking operations. And then out of the blue they tell me they are closing my account, for no reason, and rudely order me to return any cheque books and credit cards. My business account has always been healthily in credit too. I'm not going to waste my time, effort and state of mind on suing this bank for all the trouble it has caused me. How on earth is this bank allowed to operate; why hasn't the UK's banking regulator shut this bank down that's what I want to know?

Reviewed on 24th November 2018
Jordana's avatar
Jordana

Not a business bank

TSB don't seem to understand small business an seem more keen to grab market share than update their systems and processes, simple things like setting up a small overdraft take weeks and need unnecessary amounts of... Read more

TSB don't seem to understand small business an seem more keen to grab market share than update their systems and processes, simple things like setting up a small overdraft take weeks and need unnecessary amounts of paperwork.
Setting up on line banking or telephone banking is also a joke, they have no real business app only an authentication app which they forced on customers with no alternative and doesn't always work.
In short, if you are looking for a business account avoid TSB, they are 10 years behind everyone else.

Reviewed on 25th April 2018
Paul Smith's avatar
Paul Smith

Useless

Mush be the worst customer service ever ! I've had the same buissiness account for 20 years ( originally Lloyds they were great then got moved to TSB by them ) since then I've never even had to make a call to them to see who my relationship manager... Read more

Mush be the worst customer service ever ! I've had the same buissiness account for 20 years ( originally Lloyds they were great then got moved to TSB by them ) since then I've never even had to make a call to them to see who my relationship manager is , until now !! The account has never had an overdraft or been in the red , paying in circa £400000 per year with a 6 figure balance . I resently contacted them to open a new buissiness account what a mistake ! I got some clueless computer screen robot that wanted to as 1000 questions about what it will be doing , where it will be trading , they wanted to see my last 3 years accounts for the original buissiness ( took copies to the local branch for them verifie me and send copy's to head office ) but they did not call me back I had to call to chase up . I was then told after 65 mins interview on the phone that I was accepted for a new account but had to prove the trading address ( another trip to the local branch ) a few days later to be called and asked to send more proof as the first lot was not enough !! . At this point a gave up the will to live so told them to forget it and I went to Natwest where it was all sorted out for me no problem . They have now lost that account that would of payed money in with no overdraft or loan , and I will be now moving my main buissiness account over to ( 20 year of buissiness with them ) god help anyone that wants to open a buissiness account with them from fresh and lend money you will be very disappointed .

Reviewed on 10th July 2017
james trafford's avatar
james trafford

Local help

Always nice to have a local branch you can pop into to do your business banking. Very helpful staff who always have a smile and can help with any queries

Reviewed on 4th July 2017
Dan Clay's avatar
Dan Clay

Fantastuc local banking

Friendly staff- couldnt be more helpful or friendly

Reviewed on 4th January 2017
Nicola rowland's avatar
Nicola rowland

after 3 weeks waiting end up with not opening account

they do not care you busy or what so ever, and in the end they do not open account for you best to not go near them.

Reviewed on 4th January 2017
m salah's avatar
m salah

Poor customer service

... Read more


I've been with TSB for a couple of decades without any problems, recently they blocked my account and after several telephone calls and multiple visits they still have not unblocked it (5 days and counting). Their staff are clearly not trained to deal with customers in vulnerable situations and do not take ownership of any issues.

Systematically the bank seems only to operate between 9-5, apart from basic queries no one is available to answer any questions of substance outside of these times, staffs themselves are passed from pillar to post when trying to call around to resolve an issue, if you want good customer service, a bank that responds to your needs and reacts quickly to resolve situations then go elsewhere, nowadays TSB like to say NO.

Reviewed on 25th November 2016
K's avatar
K

Extremely slow!

Do not go to TSB Business Banking if you are opening your first business account. They are extremely slow. By that I mean that I have applied nearly two months ago and my account is still not up and running. All my paperwork is in line with the... Read more

Do not go to TSB Business Banking if you are opening your first business account. They are extremely slow. By that I mean that I have applied nearly two months ago and my account is still not up and running. All my paperwork is in line with the requirements, and everything needed from me has been submitted on time, but the bank is still not opening the bank account. I had my debit card sent, as well as my checkbooks, but the account is currently not yet usable. After speaking to the support team numerous times, I have just been continuously told there are some final checks going on and the account should be live soon. This has been going on for the past month. One of the questions I have been asked last week from a member of staff was "Why have you named your business like that?". You can imagine to what extent they waste people's time. It's just a ridiculous service - I already have a pile of invoices and clients on hold to make a payment, and obviously I cannot receive the money I have worked for. Save your time and money and don't apply for a business account at TSB.

Reviewed on 21st November 2016
Martin Vesselinov's avatar
Martin Vesselinov

Friendly, helpful and easy

Whether on the phone or in branch, the staff we deal with are always very helpful and friendly. Online business banking is also very user friendly

Reviewed on 15th November 2016
Amanda Dunn's avatar
Amanda Dunn