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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.88 (60 reviews)

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1.54

Based on 60 reviews, last reviewed 20th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

73%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

Don't bank here if your an SME Owner. Don't bank here if your an SME Owner. Their compliance process is severely understaffed and almost impossible to navigate. You’ll spend months going ... Read more Reviewed on: 20th September 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (60)

Extremely slow!

Do not go to TSB Business Banking if you are opening your first business account. They are extremely slow. By that I mean that I have applied nearly two months ago and my account is still not up and running. All my paperwork is in line with the requirements, and everything needed from me has been submitted on time, but the bank is still not opening the bank account. I had my debit card sent, as well as my checkbooks, but the account is currently not yet usable. After speaking to the support team numerous times, I have just been continuously told there are some final checks going on and the account should be live soon. This has been going on for the past month. One of the questions I have been asked last week from a member of staff was "Why have you named your business like that?". You can imagine to what extent they waste people's time. It's just a ridiculous service - I already have a pile of invoices and clients on hold to make a payment, and obviously I cannot receive the money I have worked for. Save your time and money and don't apply for a business account at TSB. Reviewed on: 21st November 2016

Friendly, helpful and easy

Whether on the phone or in branch, the staff we deal with are always very helpful and friendly. Online business banking is also very user friendly Reviewed on: 15th November 2016

Great Service

Always very helpful staff at my local branch who have dealt with my account setup and running very smoothly. Never had any problems or issues and the fees are explained from the start. Would thoroughly recommend. Reviewed on: 28th March 2016

Fine when nothing goes wrong

Fine for everyday banking, but terrible when anything goes wrong! Saddly dealt with some very unhelpful staff which has led to things that should have been dealt with easily enough turning into very frustrating experiences Reviewed on: 12th February 2016

Does what it needs to

TSB's business banking does what we need from it. Reviewed on: 12th February 2016

It feels personal

The staff actually listen and try to help you. Relationship is built on trust. Reviewed on: 12th February 2016

Bank with massive fees for using everything

Don't join Tsb bank as it charging massive rates for absolutely everything! £6p/m for overdraft usage £5 a day for unplanned overdraft usage if you will keep spending you will be charged £10 a day ! Shocking ! Reviewed on: 6th February 2016

Good in general

TSB offer good online facilities which I most value. More face to face staff would be a bonus when I need to head into a branch. Reviewed on: 21st January 2016

Everything you need

TSB have everything our business has required so far. Reviewed on: 21st January 2016

Average

My business account moved over to TSB after the Lloyds sale. It was interesting to see lots of press about how TSB bank was going to be different, but I've seen limited change and while things generally work, this account feels average. Reviewed on: 5th June 2015

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