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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.9 (59 reviews)

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1.53

Based on 59 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

73%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

NEVER EVER GO NEAR TSB FOR ANY BANKING NEVER EVER GO NEAR TSB FOR ANY BANKING… NEVER EVER GO NEAR TSB FOR ANY BANKING PRODUCTS, BUT ESPECIALLY NOT BUSINESS BANKING, THE ABSOLUTE WORST THERE... Read more Reviewed on: 16th July 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (59)

Worst service I have ever had

Over 4 weeks ago I applied for a business account with TSB. I proved my identity and was told it would be 2 days. Still not heard a thing, call them and they are to busy. Ask for a call back and they don’t call back. The log in details ask for the same thing over and over again, process application. It then sends a email saying we have received your application please prove identity. Horrendous service. I really hope this is not affecting the credit score. Reviewed on: 10th June 2020

Take your business elsewhere.

TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct Debits/Standing Orders can no longer done in the branch - why?. Another: despite my wife and I both being named on our joint account, only my name shows up on a statement printed from on-line banking. Thus, how does one prove to another financial institution that it IS a joint account, when they ask for a PDF bank statement? And now, every time I try and log into my accounts (any of them - business or personal), I have to go through being sent a One Time Code, despite being told on the screen that if I go through the 'Trusted Device' procedure, this will stop? (I know all banks will have to adopt O.T.C.s by law soon, but why offer a current alternative that won't work?). BTW, I have written this while waiting on the 'phone for TSB customer services to answer - it's been over three quarters of an hour - "we'll be with you soon". I don't think so! If I had the time I would transfer all of our TSB accounts elsewhere. In fact, it's getting to the stage that it might take less time to do that than continue with all the problems TSB are causing. My advice to anyone looking for even the minimum service and function from a bank is, don't bother with TSB. Reviewed on: 8th June 2020

Sham of a bank

A sham of a bank. I'm closing my business bank account after experiencing first hand how awful they are. The customer service is rude, incompetent and appalling. I made an online bank transfer once and the money just 'disappeared into the ether' and they couldn't even trace what happened to it! What a joke hey? You'd think they were only using pen and paper, and mailing pigeons for their banking operations. And then out of the blue they tell me they are closing my account, for no reason, and rudely order me to return any cheque books and credit cards. My business account has always been healthily in credit too. I'm not going to waste my time, effort and state of mind on suing this bank for all the trouble it has caused me. How on earth is this bank allowed to operate; why hasn't the UK's banking regulator shut this bank down that's what I want to know? Reviewed on: 24th November 2018

Not a business bank

TSB don't seem to understand small business an seem more keen to grab market share than update their systems and processes, simple things like setting up a small overdraft take weeks and need unnecessary amounts of paperwork. Setting up on line banking or telephone banking is also a joke, they have no real business app only an authentication app which they forced on customers with no alternative and doesn't always work. In short, if you are looking for a business account avoid TSB, they are 10 years behind everyone else. Reviewed on: 25th April 2018

Useless

Mush be the worst customer service ever ! I've had the same buissiness account for 20 years ( originally Lloyds they were great then got moved to TSB by them ) since then I've never even had to make a call to them to see who my relationship manager is , until now !! The account has never had an overdraft or been in the red , paying in circa £400000 per year with a 6 figure balance . I resently contacted them to open a new buissiness account what a mistake ! I got some clueless computer screen robot that wanted to as 1000 questions about what it will be doing , where it will be trading , they wanted to see my last 3 years accounts for the original buissiness ( took copies to the local branch for them verifie me and send copy's to head office ) but they did not call me back I had to call to chase up . I was then told after 65 mins interview on the phone that I was accepted for a new account but had to prove the trading address ( another trip to the local branch ) a few days later to be called and asked to send more proof as the first lot was not enough !! . At this point a gave up the will to live so told them to forget it and I went to Natwest where it was all sorted out for me no problem . They have now lost that account that would of payed money in with no overdraft or loan , and I will be now moving my main buissiness account over to ( 20 year of buissiness with them ) god help anyone that wants to open a buissiness account with them from fresh and lend money you will be very disappointed . Reviewed on: 10th July 2017

Local help

Always nice to have a local branch you can pop into to do your business banking. Very helpful staff who always have a smile and can help with any queries Reviewed on: 4th July 2017

Fantastuc local banking

Friendly staff- couldnt be more helpful or friendly Reviewed on: 4th January 2017

after 3 weeks waiting end up with not opening account

they do not care you busy or what so ever, and in the end they do not open account for you best to not go near them. Reviewed on: 4th January 2017

Poor customer service

I've been with TSB for a couple of decades without any problems, recently they blocked my account and after several telephone calls and multiple visits they still have not unblocked it (5 days and counting). Their staff are clearly not trained to deal with customers in vulnerable situations and do not take ownership of any issues. Systematically the bank seems only to operate between 9-5, apart from basic queries no one is available to answer any questions of substance outside of these times, staffs themselves are passed from pillar to post when trying to call around to resolve an issue, if you want good customer service, a bank that responds to your needs and reacts quickly to resolve situations then go elsewhere, nowadays TSB like to say NO. Reviewed on: 25th November 2016

Extremely slow!

Do not go to TSB Business Banking if you are opening your first business account. They are extremely slow. By that I mean that I have applied nearly two months ago and my account is still not up and running. All my paperwork is in line with the requirements, and everything needed from me has been submitted on time, but the bank is still not opening the bank account. I had my debit card sent, as well as my checkbooks, but the account is currently not yet usable. After speaking to the support team numerous times, I have just been continuously told there are some final checks going on and the account should be live soon. This has been going on for the past month. One of the questions I have been asked last week from a member of staff was "Why have you named your business like that?". You can imagine to what extent they waste people's time. It's just a ridiculous service - I already have a pile of invoices and clients on hold to make a payment, and obviously I cannot receive the money I have worked for. Save your time and money and don't apply for a business account at TSB. Reviewed on: 21st November 2016

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