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james trafford

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Review of the TSB, Business Banking:

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Useless

Mush be the worst customer service ever ! I've had the same buissiness account for 20 years ( originally Lloyds they were great then got moved to TSB by them ) since then I've never even had to make a call to them to see who my relationship manager is , until now !! The account has never had an overdraft or been in the red , paying in circa £400000 per year with a 6 figure balance . I resently contacted them to open a new buissiness account what a mistake ! I got some clueless computer screen robot that wanted to as 1000 questions about what it will be doing , where it will be trading , they wanted to see my last 3 years accounts for the original buissiness ( took copies to the local branch for them verifie me and send copy's to head office ) but they did not call me back I had to call to chase up . I was then told after 65 mins interview on the phone that I was accepted for a new account but had to prove the trading address ( another trip to the local branch ) a few days later to be called and asked to send more proof as the first lot was not enough !! . At this point a gave up the will to live so told them to forget it and I went to Natwest where it was all sorted out for me no problem . They have now lost that account that would of payed money in with no overdraft or loan , and I will be now moving my main buissiness account over to ( 20 year of buissiness with them ) god help anyone that wants to open a buissiness account with them from fresh and lend money you will be very disappointed . Reviewed on: 10th July 2017

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