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TSB: Business Banking reviews

Name: Business Banking
Rating: 2.04 (63 reviews)

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2.04

Based on 63 reviews, last reviewed 20th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

Mutuals business account was closed with little notice! Mutuals society business account was closed with no reason given (we are a successfully trading club). They also did not give enough time to research ... Read more Reviewed on: 20th April 2026

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (63)

Trustworthy bank, technology can be improved

I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd like to see improved is the technology side of the internet banking. Since the updates to the website a few months ago, I've been having trouble with connecting my cloud bookkeeping solution to TSB. The link between the two keeps breaking, which means I often have to spend time to renew the connection. It worked fine for years in the past. Reviewed on: 14th March 2023

Just disappointing

I'm being harassed by tsb regarding a business I have not been associated with for 2 and a half years despite attempting to resolve for 2 years. Complete failure of their systems and can't explain how disgusted I am with them as a banking institution. Every communication I receive triggers panic attacks and I can't encourage people to avoid them more strongly Reviewed on: 15th February 2023

Amazing

Polite staff in every branch and let me have a 50,000 overdraft Reviewed on: 12th January 2023

Very slow and inefficient

I applied for a business bank last year and was told the account would be open in a week. Never heard back ! TSB sucks ! Reviewed on: 5th November 2022

Simply dreadful

Have had business account with them for few years and things are worse now than they were at the start. Who's in charge here??! The most basic and simple of requests or tasks an absolute nightmare to complete. Takes ages to get through by phone and then you're faced with agents that just want to be as unhelpful as difficult as possible and keep you on hold for 30mins presumably thinking you'll hang up and give up! Wrong. Complaint filed (another one). Absolute joke of a bank. Reviewed on: 7th October 2022

Trying for months to open business account

I have been trying for around 4 months to get my identity verified by these clowns and every time I send them they ask me for something else I have even been in to the Doncaster branch with I.d and spoken to the manager who buy the way was most helpful and still the imbeciles at head office block my application. I now honestly believe that these people get a high out of being awkward there's no wonder that their ratings are so low do yourself a big favour and take your business elsewhere cos these idiots will drive you to distraction Reviewed on: 3rd August 2022

Internet banking works better than most

internet bank works quite well apart from a few notable drop-outs. Easy to use though and charges are reasonable. Reviewed on: 23rd June 2022

Blocked money

I have try to buy equipment to my business and during the payment process my transaction was dismissed twice and my money was blocked by the bank. At the moment I dont have any equipment and money as well. During conversation with consultant, he promise me that the money should be unblocked in few hours, but after long waiting on the line he change his mind and told me that the money cannot be unblocked. Worst business bank ever. This bank is not safe for the businesses or even for individual . NOT RECOMMENDED Reviewed on: 15th June 2022

getting worse

I was one of the unfortunate ones whose Lloyds account was changed to TSB when there was a split up. It has got worse, a year or two back you used to be able to actually get through to someone before 10pm - now it is 5.30pm. I moved house 2 years ago and despite actually changing address verbally over the phone with someone at TSB (only way) it still is old address - with strangers getting my bank statements. The online banking is temperamental, the multiple payments often won't work and you each month I have to make my usual payments in several goes instead of one. Just avoid like the plague... if you don't bank with them already use any other bank but them. Reviewed on: 7th June 2022

Worst experience ever with TSB - must read

Terrible bank, I had was defrauded by a criminal who stole my card, I promptly called the fraud department as advised by CS but they gave me such a hard time basically making me feel as if I’m lying and they said there will be no refund because I need to prove that it was fraud. I was so broken being that I experienced a terrible episode and now I also need TSB bank to behave like shameless criminals. I had no choice but to take this case to the Financial Ombudsman Service which I waited 3 months but the investigator finally ruled in my favour within 2 weeks of taking on the case, and TSB have now been forced to refund the fraudulent charges plus a large compensation amount as she said that TSB were wrong to behave in this way. They credited the money but no letter or any apology from them. They’re the worst bank. They behave like criminals. But the pain and worries I’ve experienced till then was so bad that no money can take away their rude and disrespectful behaviour. I will now be moving to 2 different banks where I asked around the experience is much better. TAKE MY ADVICE DONT TOUCH THIS BANK. Reviewed on: 22nd May 2022

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