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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.98 (54 reviews)

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1.66

Based on 54 reviews, last reviewed 15th Sep 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

17%

70%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

Now looking for alternative bank IIncredibly inflexible & unhelpful. They only communicate on their terms & at their convenience. They wrote to me in July when I was out of the countr... Read more Reviewed on: 15th September 2024

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (54)

Worst experience ever with TSB - must read

Terrible bank, I had was defrauded by a criminal who stole my card, I promptly called the fraud department as advised by CS but they gave me such a hard time basically making me feel as if I’m lying and they said there will be no refund because I need to prove that it was fraud. I was so broken being that I experienced a terrible episode and now I also need TSB bank to behave like shameless criminals. I had no choice but to take this case to the Financial Ombudsman Service which I waited 3 months but the investigator finally ruled in my favour within 2 weeks of taking on the case, and TSB have now been forced to refund the fraudulent charges plus a large compensation amount as she said that TSB were wrong to behave in this way. They credited the money but no letter or any apology from them. They’re the worst bank. They behave like criminals. But the pain and worries I’ve experienced till then was so bad that no money can take away their rude and disrespectful behaviour. I will now be moving to 2 different banks where I asked around the experience is much better. TAKE MY ADVICE DONT TOUCH THIS BANK. Reviewed on: 22nd May 2022

Business banking current account

TSB have appalling customer service. Trying to change registered nominees on the account and they keep sending back the forms with little supporting evidence for their actions. In addition, they refuse to speak with bona fide company representation on grounds of "protecting the account". Over a year spent trying to get this bank to make changes to the account with no success to date. AVOID TSB AT ALL COSTS!! THEY HAVE A TIN EAR. Reviewed on: 20th May 2022

Business banking

I requested TSB business team to change the account name , I was told it will take 4 weeks and 4 weeks turn in to 2 months and after 2 months I call again and I was told that my request was rejected , which is ok but they didn’t even bother to send any corespondent,,, So please please avoid TSB bank Reviewed on: 5th May 2022

Worst Bank Ever

Very complicated online banking, does not allow you to download bank statements in pdf only in excel and not more than three months Reviewed on: 23rd February 2022

TSB Is the worst bank

Avoid this bank. This bank has terrible customer service. I’ve had unauthorised activity on my account, and I’ve been waiting over 1 and half hours to speak to the fraud department, and while talking to them they just cut the line. This bank doesn’t take their customers seriously and I am in the process of complaining to the FCA. They have rubbish childish service. They shouldn’t be operating Reviewed on: 25th December 2021

business account block

our business account block from last Monday i can not use made many complains no response, and no reason still can not use make payments Reviewed on: 11th December 2021

bank incompetence

This bank used to be good to do business with but are now completely hopeless, can not even make an appointment to see them , they do not ring you back when they say the will, the worst banking experience I have ever had. Have had to go to another bank Reviewed on: 12th August 2021

Business Banking a complete shambles

If I could give less than 1 star I would, since switiching as part of the RBS switch programme my banking has been a disaster. Every day I waste up to 3 hours on the phone trying to unblock my account in order to try and trade. I have left 10 complaints and nobody seems interested. Currently looking for an alternative. Reviewed on: 11th August 2021

Great service and low charges

Banking as it should be in my local branch. They always go the extra mile to make sure I'm happy. Online and app service works well and easy to use. Reviewed on: 11th April 2021

Do Not Bother to bank with TSB

This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their negligence! I instructed them to close my account with them over a year ago and to this very day they have failed to comply and I have a second complaint with the Ombudsman due to the above. They have failed to act on the Ombudsman decision awarded in my favour 6 months ago. Be warned and avoid this bank!! Reviewed on: 27th July 2020

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