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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.88 (60 reviews)

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1.54

Based on 60 reviews, last reviewed 20th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

73%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

Don't bank here if your an SME Owner. Don't bank here if your an SME Owner. Their compliance process is severely understaffed and almost impossible to navigate. You’ll spend months going ... Read more Reviewed on: 20th September 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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TSB Business Banking reviews (60)

Unprofessional

The person who was dealing with me asked me to provide them documents of 2024 and we are in 2023 and they just made an issue on purpose.when i said to them you need more training because how can i send you 2024 documents which didn’t even start yet so they made an accuse for that. I went with barclays and i am more then happy that i just left TSB their services are always down too. Reviewed on: 22nd November 2023

Out dated

Very out dated. Paper statements only and appalling customer service. Please use another bank as leaving them is very hard. Reviewed on: 26th October 2023

So outdated

Such an outdated bank. You cant even download statements! Reviewed on: 19th October 2023

Tsb scam

TSB Scam Very very bad service and they report account to hmrc even if your account is clear and no issue. They freeze your account and using your money for their business . Be aware TSB scam Date of experience: 20 July 2023 Reviewed on: 11th September 2023

Worst bank to do business with

Being banking with this bank for sometime now. You get no support when unauthorise payment taken from your account.. No benifit as a business customer. Worst bank to take your business. I am taking legal action with them. And moving my business. I would never recon ment this Reviewed on: 1st September 2023

Dissapointing at every turn

Honestly the most patronising, and unsupportive business bank i have ever dealt with. Dissapointing at every turn. If you run a small business and have any ambition, do not bank with TSB, their beaurocracy and structure is not set up in any way to emphathise abd support small business owners. Avoid at all costs! Reviewed on: 11th August 2023

Worst Bank Ever

Customer service is appalling and you will never get answers to any questions you ask and they will never put you through to a manager who can answer your questions. I’ve had my business cards blocked 4 times in 2 months. This is without no apparent reason. It takes me over an hour to get them unblocked and I have to answer the same stupid question to more than 2 people before getting transferred to the right person. Today was so frustrating when a few transactions were blocked and had to be put on hold for over an 1hour 45 minutes, just to be told that I will be issued with a brand new card! My current card is not due to expire. I asked why and all I got told is ‘I don’t Know’ . I asked to speak to the manager and got told they were not available, I requested a call back and explained this keeps happening and I had even made a formal complaint which didn’t ever get resolved. I was told TSB managers don’t ring the customer back and I would have to try to call them again. TSB needs to be shut down! Reviewed on: 26th June 2023

Trustworthy bank, technology can be improved

I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd like to see improved is the technology side of the internet banking. Since the updates to the website a few months ago, I've been having trouble with connecting my cloud bookkeeping solution to TSB. The link between the two keeps breaking, which means I often have to spend time to renew the connection. It worked fine for years in the past. Reviewed on: 14th March 2023

Just disappointing

I'm being harassed by tsb regarding a business I have not been associated with for 2 and a half years despite attempting to resolve for 2 years. Complete failure of their systems and can't explain how disgusted I am with them as a banking institution. Every communication I receive triggers panic attacks and I can't encourage people to avoid them more strongly Reviewed on: 15th February 2023

Amazing

Polite staff in every branch and let me have a 50,000 overdraft Reviewed on: 12th January 2023

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