1. Poorly trained staff/advisors. 2. Over complicated simple procedures such as updating phone number or address when other banks allow same updates on banking apps quickly and easily done. 3. Over an hour waiting time to costumer service. 4. Online applications and “chat to us” functions on the appt do not work - you can try again and again different days, weeks or even months- they just come up as as “sorry we are updating this service, please try later”. 5. If you wish to submit a complaint- you will be advised to go online and use services that don’t work- to complain that they not working- very clever. So obvious why TSB is not one of UK’s leading banks.
Reviewed on: 21st April 2023
