HSBC: Tracker Rate Mortgage reviews

Name: Tracker Rate Mortgage
Rating: 3.21 (14 reviews)

View other HSBC products

3.21

Based on 14 reviews, last reviewed 19th Mar 2023

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

14%

36%

29%

2 star

21%

Latest highest rating:

4

great rates no worries have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop aroun... Read more Reviewed on: 30th December 2018

Latest lowest rating:

1

Very poor customer service Difficult to locate help/support from anyone at HSBC (either in branch or on the phone) in this era of rising living costs and increasing rates; branc... Read more Reviewed on: 19th March 2023

Read all reviews Write a review

About the Tracker Rate Mortgage

HSBC mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of HSBC mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Review HSBC: Tracker Rate Mortgage now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Tracker Rate Mortgage reviews (14)

Very poor customer service

Difficult to locate help/support from anyone at HSBC (either in branch or on the phone) in this era of rising living costs and increasing rates; branches are closing rapidly. Phone customer service agents don’t understand HSBC products (multiple occurrences of this) and it usually takes four times as long as it should to complete basic requests over the phone. Very poor service received and getting worse in 2023. Will be changing to another provider as soon as I can. Reviewed on: 19th March 2023

Let down again by HSBC

Asked to have my existing premier customer Mtg deal extended with addional loan. Was told online, 'yes', was told in interview 'yes', but then they didn't underwrite it, no counter offer. Overall very poor service by HSBC across so many aspects, even though I am, well was, a premier customer. Stay clear Reviewed on: 15th March 2023

A bit sharkish

HSBC are somewhat slow to respond to changes, e.g. the pandemic, where we applied for a mortgage holiday, it took them TWO MONTHS to respond, acknowledge and grant our request. Also they are very hard to contact by email or phone. Their message is always JUST KEEP PAYING!! This is not always possible me! Reviewed on: 27th July 2020

great rates no worries

have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop around in the future as having become self employed they won't lend me as much for a remortgage as other lenders have agreed to Reviewed on: 30th December 2018

Showing 4 of 14

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides