A bit sharkish

HSBC are somewhat slow to respond to changes, e.g. the pandemic, where we applied for a mortgage holiday, it took them TWO MONTHS to respond, acknowledge and grant our request. Also they are very hard to contact by email or phone. Their message is a Read more

HSBC are somewhat slow to respond to changes, e.g. the pandemic, where we applied for a mortgage holiday, it took them TWO MONTHS to respond, acknowledge and grant our request.

Also they are very hard to contact by email or phone. Their message is always JUST KEEP PAYING!! This is not always possible me!

Reviewed on 27th July 2020

Bruce S.

great rates no worries

have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop around in the future as having become self employed they won't lend me as much for a remortgage as other lende Read more

have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop around in the future as having become self employed they won't lend me as much for a remortgage as other lenders have agreed to

Reviewed on 30th December 2018

racheybr

Fairly understanding

Seem to be fairly understanding in the present climate of hardship struggles; though late payments can be followed by a bombardment of calls, texts and letters - then nothing. It's like your name appears on a spinning wheel to be targeted that week, then Read more

Seem to be fairly understanding in the present climate of hardship struggles; though late payments can be followed by a bombardment of calls, texts and letters - then nothing. It's like your name appears on a spinning wheel to be targeted that week, then it all goes quiet.

Reviewed on 7th November 2018

Sean

Great service

Always responsive if we question whether we can benefit from improved deals.

Reviewed on 3rd June 2018

loutm

Great mortgage rate!

All the staff at HSBC are great very knowledgable and professional but also helpful and friendly. I had to see them quite a few times about my mortgage due to changing circumstances but they were always great and always gave me plenty of time to go throug Read more

All the staff at HSBC are great very knowledgable and professional but also helpful and friendly. I had to see them quite a few times about my mortgage due to changing circumstances but they were always great and always gave me plenty of time to go through things and find the deal that suited me. They found me a really good rate which was much less than I was offered by other providers.

Reviewed on 3rd February 2017

Cara Bemrose-Williams

Told them everything, they said yes, took the deposit then said no based on what we had told them

We wanted to buy the flat that we live in from my parents. We knew all about it and went to the HSBC, sat down with the advisor and discussed the problems that it was ex-local authority, that it was concrete and over 6 floors. We were brutally upfront a Read more

We wanted to buy the flat that we live in from my parents. We knew all about it and went to the HSBC, sat down with the advisor and discussed the problems that it was ex-local authority, that it was concrete and over 6 floors. We were brutally upfront and honest as several suppliers had declined to lend on flats in the building, but we knew a neighbour had borrowed with HSBC previously. We couldn't have been more forthcoming about the flat. They said no problem. We paid £1,500 deposit to apply. The surveyor came around and said that they didn't lend on the building as it was ex-local authority and concrete.

Got really cross and in the end they promised to refund us the deposit. Never happened. They showed themselves to be completely untrustworthy from beginning to end.

Reviewed on 30th November 2016

RuthE

Helpful Mortgage Advice

I took out my mortgage with HSBC 19 years. They were very helpful, explaining the different products to us and we took out an endowment mortgage. Everything went through quickly and smoothly and we were kept informed every step of the way. After a few yea Read more

I took out my mortgage with HSBC 19 years. They were very helpful, explaining the different products to us and we took out an endowment mortgage. Everything went through quickly and smoothly and we were kept informed every step of the way. After a few years they contacted us to explain that the endowment policy wasn't likely to cover the mortgage after all, and after explaining the different options, switched us to a repayment mortgage. We have been satisfied with the information available and the clarity of mortgage statements. Also the ease of using online banking.

Reviewed on 30th August 2016

Linda Newbigging

good with low interest rates

good at the moment with low interest rates. Suspect though that this will change when rates go up

Reviewed on 30th August 2015

handbags galore

More tolerant than I would have expected after my redundancy

I've always found HSBC mortgages to be reasonably understanding in relation to my redundancy and subsequently setting up my own business, which of course, has initially meant a dramatic drop in income meaning payments can no longer be automated and are no Read more

I've always found HSBC mortgages to be reasonably understanding in relation to my redundancy and subsequently setting up my own business, which of course, has initially meant a dramatic drop in income meaning payments can no longer be automated and are now made (online via my main Santander bank account) online when the cash is available.
Customer support has become less and less 'personal' and worthy over the past few years - I feel as time goes on I end up speaking to people that are reading from scripts rather than actually listening - but this is a common trend across the board these days anyway.
One major gripe - when HSBC agreed to allow me reduced payments over a tough period, I was under the impression that the excess unpaid was to be tacked onto the end of the term; turns out this was not so and I am now paying more each month to make up this shortfall - which will take a year - quite logically and clearly in my position, I would not have agreed and extended this reduced payment period if I had known. Customer Services said this was not their policy, so would not have been offered anyway. I could happily counter that with poof that they had indeed done this for me about ten years previous in a similar financial position.
So to sum up: 8/10 for tolerance and flexibility, 4/10 for the actual customer services.

Reviewed on 18th August 2015

Sean

best thing we ever did.

We took out a mortgage with HSBC when we purchased our house 12 years ago. We took out a 25 year tracker mortgage with a fixed track of BOE base rate plus 1%. With interest rates at historically low levels, we have been able to overpay each month thereby Read more

We took out a mortgage with HSBC when we purchased our house 12 years ago. We took out a 25 year tracker mortgage with a fixed track of BOE base rate plus 1%. With interest rates at historically low levels, we have been able to overpay each month thereby shortening the term of our mortgage.

Reviewed on 20th April 2015

kandfsmam

Very happy with rate and overall service

I enquired with HSBC as I have banked with them for a very long while. The rate turned out to be great and the service has been friendly and fantastic - recommended

Reviewed on 27th October 2014

Sarah

Good rate and fairly easy application. Just takes time,

I originally bought my house with the assistance of HSBC giving me a mortgage. the adviser at my local branch was very helpful. I went with a tracker with the intention on fixing it when i thought rates will rise (I need to look into this at some point Read more

I originally bought my house with the assistance of HSBC giving me a mortgage. the adviser at my local branch was very helpful.
I went with a tracker with the intention on fixing it when i thought rates will rise (I need to look into this at some point soon.) I have also taken a Homeowner Loan with HSBC and placed this on a fee free tracker. I did this over the phone and found no issues, although it did take an hour and a half.
Going back to the point of fixing the mortgage rate, I think that its great that I can change to a fixed rate over the phone, I can keep the mortgage term the same and fix the rate by phoning up and getting new offer documents sent with the new rate the and only have to pay a booking fee.
My only negative is the amount of time it takes the underwriters to make a final decision on an application. It took them 2 weeks which is fair, but given how I bank with them and they can see everything I thought the decision could have been made a bit quicker.
The great thing about the tracker that I have is flexibility. No early repayment charges and any over payments come of the capital which in turn reduces the interest. This wont suit everyone but at the moment it certainly suits me

Reviewed on 6th October 2014

Duckworth85