HSBC: Tracker Rate Mortgage reviews

3.21
Based on 14 reviews, last reviewed 19th Mar 2023
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
14%
See only 4 star reviews
36%
See only 3 star reviews
29%
2 star
See only 2 star reviews
0%
See only 1 star reviews
21%

Latest highest rating:

4

great rates no worries have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop aroun... Read more Reviewed on: 30th December 2018
racheybr's avatar
racheybr

Latest lowest rating:

1

Very poor customer service Difficult to locate help/support from anyone at HSBC (either in branch or on the phone) in this era of rising living costs and increasing rates; branc... Read more Reviewed on: 19th March 2023
Renee Smith's avatar
Renee Smith

About the Tracker Rate Mortgage

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HSBC Tracker Rate Mortgage reviews (14)

Very poor customer service

1
Difficult to locate help/support from anyone at HSBC (either in branch or on the phone) in this era of rising living costs and increasing rates; branches are closing rapidly. Phone customer service agents don’t understand HSBC products (multiple occurrences of this) and it usually takes four times as long as it should to complete basic requests over the phone. Very poor service received and getting worse in 2023. Will be changing to another provider as soon as I can. Reviewed on: 19th March 2023
Renee Smith's avatar
Renee Smith

Let down again by HSBC

1
Asked to have my existing premier customer Mtg deal extended with addional loan. Was told online, 'yes', was told in interview 'yes', but then they didn't underwrite it, no counter offer. Overall very poor service by HSBC across so many aspects, even though I am, well was, a premier customer. Stay clear Reviewed on: 15th March 2023
Jens's avatar
Jens

A bit sharkish

3
HSBC are somewhat slow to respond to changes, e.g. the pandemic, where we applied for a mortgage holiday, it took them TWO MONTHS to respond, acknowledge and grant our request. Also they are very hard to contact by email or phone. Their message is always JUST KEEP PAYING!! This is not always possible me! Reviewed on: 27th July 2020
Bruce S.'s avatar
Bruce S.

great rates no worries

4
have had a mortafge with HSBC for 15 years and have always enjoyed a really low interest rate. They have great deals however, I may need to shop around in the future as having become self employed they won't lend me as much for a remortgage as other lenders have agreed to Reviewed on: 30th December 2018
racheybr's avatar
racheybr

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