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Virgin Money Mortgage Reviews

Ratings based on 16 reviews Last review 3 days ago

Virgin Money Mortgages are award-winning for good reason – dedicated advisers, a wealth of online information and support at every step. Whether you’re a first-time buyer, remortgaging, moving house or buying to let, Virgin Money has something to suit.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Brought to you by Virgin Money.

5 13
4 1
3 0
2 0
1 2

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Your Mortgage Reviews (16)

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16th November 2017

Great service over 20 years

I took out a Virgin One mortgage 20 years ago , which helped me pay it off more quickly and efficiently . I had no issues with the account for the whole period. This concluded last month with no fuss , and the house is now wholly owned by me ! A...

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I took out a Virgin One mortgage 20 years ago , which helped me pay it off more quickly and efficiently . I had no issues with the account for the whole period. This concluded last month with no fuss , and the house is now wholly owned by me ! A great service from start to finish

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16th November 2017

Competitive rates, great customer service

Getting a mortgage is a very stressful experience and as a first time buyer I was a bit daunted. But virgin money made the experience a lot smoother, the customer service was helpful and polite and above all they offered great rates. Thank you Virgin...

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Getting a mortgage is a very stressful experience and as a first time buyer I was a bit daunted. But virgin money made the experience a lot smoother, the customer service was helpful and polite and above all they offered great rates. Thank you Virgin Money for making my venture into home buying a lot less stressful!

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16th November 2017

Mortgage service

I have been very happy with the customer service I have received from the Virgin Money team over the many years I have held my mortgage with them. They always keep me updated and respond in a timely fashion to enquiries. I would recommend their...

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I have been very happy with the customer service I have received from the Virgin Money team over the many years I have held my mortgage with them. They always keep me updated and respond in a timely fashion to enquiries. I would recommend their services.

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6th November 2017

No news is good news

Recently went through a mortgage review & although there were long periods with no interaction / updates, I did periodically receive a text telling me everything was on track - perhaps a few more updates would have been good to avoid me calling for an...

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Recently went through a mortgage review & although there were long periods with no interaction / updates, I did periodically receive a text telling me everything was on track - perhaps a few more updates would have been good to avoid me calling for an update. Other than that, it was a seamless process with little effort from me.

Reply from Virgin Money
Hi Michael, great to hear you're happy with your Mortgage review! Just get back in touch if there's anything else we can help with. Thanks, Jane
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14th November 2016

Fantastic service!

Always had clear communication, switching our mortgage was so quick and easy with a better rate than originally advertised. Put nationwide to shame! Renewing a rate after 2 years again was quick and easy with clear communication and again got a better...

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Always had clear communication, switching our mortgage was so quick and easy with a better rate than originally advertised. Put nationwide to shame! Renewing a rate after 2 years again was quick and easy with clear communication and again got a better rate than originally thought. Call centre staff are friendly and helpful. Highly recommended !!

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5th July 2016

Buy to let mortgage

In Feb 2016 I had offers accepted on two properties that I was intending to use as Buy to...

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In Feb 2016 I had offers accepted on two properties that I was intending to use as Buy to Lets.

The seller of one house wished to continue to live in the house as a tenant while she sought another property to buy.
The seller of the other house wished to continue to live in the house as a tenant in the medium - long term

This seemed to be ideal situations that would save me having to find new tenants so I was very happy to agree.

I applied for two Buy to Let Mortgages from Virgin Money and paid for a Home Buyers report on one propert, but after some 10 days, I was told that this situation (the seller staying on as a tenant) breached their lending criteria. Virgin Money refused to explain why this was a problem.

The seller of one property said that she would move into temporary accommodation to help the sale to go through. I therefore told Virgin Money that I wished to proceed with this application and that I would find another mortgage provider for the other property (the Leeds Building Society were quite happy to lend on this basis). Virgin Money responded by saying that both of my applications were declined despite the seller agreeing to move out.

I have been seeking an explanation from Virgin Money since Feb (it is now the end of June) but they have refused to supply one, suggesting that if I am unhappy, I should contact the Financial Ombudsman. I do not think that it is a matter for the Ombudsman but I do think that it is appalling Customer Service and I would be very interested to hear of other experiences with Virgin Money