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Virgin Money: Mortgages reviews

Based on 87 reviews, last reviewed 5th Jan 2024
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:


One Account An offset mortgage really helps you reduce your mortgage quicker if you stay in the black and nice to have an automatic overdraft when you can't Reviewed on: 2nd February 2023
driftwood's avatar

Latest lowest rating:


Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024
Ellie H's avatar
Ellie H

About the Mortgages

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

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Virgin Money Mortgages reviews (87)

Took over £1000 in error from us

Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get through 3 times, finally we’re told it was a glitch in their system and it would be refunded in 10 working days. Not good enough. Very unhappy customer Reviewed on: 5th January 2024
Ellie H's avatar
Ellie H

Loss for words

I will never use Virgin Mortgages again and will NEVER recommend. My husband has the mortgage of our home in his name solely. We would like me adding to it. No additional borrowing. They have now decided that our 2 incomes As opposed to just his one means we now can’t afford it! How is this even possible!! A total shambles. DO NOT USE Reviewed on: 9th June 2023

They are ok

Virgin money gave the best rate at the time but were quite tricky to get to a final acceptance stage and their online platform isn't very easy to use or stable. Overall ok Reviewed on: 1st June 2023
Edward Burt's avatar
Edward Burt

Worst mortgage company ever

This company offers the worst service possible impossible to get in touch with them via the phone lines are still closed at 09:30 when online it says open at 08:00 and they never respond to any of your queries unless you keep chasing them. Wouldn’t do business with them again if they paid me to Reviewed on: 5th April 2023
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