Our Smart Money People 360° Rating
Your Fixed Rate Mortgage Reviews (34)
Awesome mortgage
Love the fact it links to my normal banking app and you can monitor your mortgage through the year. Add that to great service and good value.
Woeful Incompetance
It's no wonder Natwest have 1 star on...
Read more It's no wonder Natwest have 1 star on Trustpilot.
I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest.
Never have I known such woeful incompetence at every single stage of the mortgage process.
We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly.
We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment!
During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves.
We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone.
This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with.
Sort it out.
"You're ruining moving day for us".
Great product
I had such good advice given to me by the Natwest advisor, he was very firendly and helpful.
Remortgage rip off
Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot ...
Read moreNatwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. .
Fantastic Process from start to finish
Really quick and easy service from start to finish.
When no one else would.
Our bank Santander refused our mortgage based on hand written wage slips, even though the money went into same account. Natwest didn't mind the wage slips, gave me exactly what I wanted in a quick efficient manner.
Great for first time buyers
I had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the...
Read moreI had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the ladder!
EXCELLENT
Natwest were great when we brought our first house, very helpful, warm and friendly. I would highly recommend this bank!
Great customer service
Fantastic helpful staff who provide accurate helpful information regarding mortgage options. Very helpful throughout the process.
Brilliant experience from start to finish
When we decided to buy our first house, the first place we went to was our bank. Natwest were incredibly knowledgable about the different mortgage options available to us. It was clear, concise & I never once felt bombarded or "blinded with...
Read more When we decided to buy our first house, the first place we went to was our bank. Natwest were incredibly knowledgable about the different mortgage options available to us. It was clear, concise & I never once felt bombarded or "blinded with science"
Once we'd signed on the dotted line as it were, the process was extremely easy & everything went through really quickly. All in all, we've been really happy with the experience we've had & wouldn't hesitate recommending them to anyone.
Great advisor but lots of red tape, lengthy process
Our advisor was superb but the amount of information requested from us as self employed was so taxing and time consuming
Competitive rates
Great finance advise when applying for a mortgage competitive rates
Fantastic seemless process
I switched to Natwest and the process was extremely stress free with great communication throughout.
re-fixed without a worry
our fixed rate was coming to an end, I contacted NatWest who very quickly sent me across my new rates that were available and was set out in very simple terms with no hidden extra's
