Write a review

NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.27 (193 reviews)

View other NatWest products

4.04

Based on 193 reviews, last reviewed 28th Feb 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

NatWest continually excel and innovate which makes... NatWest continually excel and innovate which makes the job so much more easier for brokers like myself. Their rates are always competitive and process... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

Read all reviews Write a review

About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

Review NatWest: Fixed Rate Mortgage now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Fixed Rate Mortgage reviews (193)

NatWest continually excel and innovate which makes...

NatWest continually excel and innovate which makes the job so much more easier for brokers like myself. Their rates are always competitive and processing times are great too! Reviewed on: 28th February 2025

Good mortgage provider with competitive lending rates.

Good mortgage provider with competitive lending rates. Reviewed on: 26th February 2025

I voted heartfully Natwest Bank as a Best Mortgage P...

I voted heartfully Natwest Bank as a Best Mortgage Prover in 2025 and all Reviewed on: 26th February 2025

Great mortgage rate and support

Got access to a better rate direct than through my broker. The manage my mortgage facility is really easy to use to set up overpayments and has all the information I need about my product. Love how it also integrates with my NatWest app. Reviewed on: 12th February 2025

Online mortgage has been inaccessible for 2.5 years!

Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course their way of resolving this is to constantly waste my time 'pretending' to search for a solution. Constantly promising that this will be resolved so that I do not escalate the complaint! They honestly think that calling me up during working hours to 'chat' is helping me I just want to change to another provider but their exit fees are ridiculous and of course they keep delaying me without giving me a final response so that I cannot escalate! You might prefer to bank with HSBC, Nationwide, or Halifax all of which I have no problem with. Reviewed on: 21st October 2024

Quick and easy first mortgage, then renewal was stra...

Quick and easy first mortgage, then renewal was straightforward and no hassle. No complaints. Reviewed on: 18th June 2024

I was lucky to secure a 1.

I was lucky to secure a 1.99% interest rate for 5 years on my mortgage in 2021. I’m hoping that they’ll be able to offer a decent rate again when I renew. Ideally close to this but much lower than current offers! Reviewed on: 16th June 2024

Good experience, easy and pleasant.

Good experience, easy and pleasant. Reviewed on: 29th May 2024

three year fixed rate mortgage.

We had a three year fixed rate mortgage. Everything was smooth, bar a few minor hiccups. Reviewed on: 24th May 2024

Zero rating

It's validating to be able to leave NatWest a review score of zero. I'm tied in to their mortgage with no real prospect of escaping, and they are quite literally ruining my life with their constant errors - wrong amount taken on direct debit, no direct debit taken at all, requiring me to make manual payments when they mess up the direct debit, failing to apply the payments to my account, then hounding me for payment of the amounts that I've already paid. They actually reported one of these monthly debacles to credit reference agencies as a missed payment! In 2023 they did this for six consecutive months, so I ended up taking them to the Financial Ombudsman, who ordered them to pay me a load of compensation. But this year, they've started all over again. I've spent more than ten hours on the phone to them so far in 2024, and the customer service is worse than ever. One member of staff actually blamed me for the error! They'd overcharged me, emptying my bank account and putting me into unauthorised overdraft with my bank, told me reverse the direct debit and make a manual payment for the correct amount instead, sent me an email receipt for payment, didn't apply the payment to my account, then sent me arrears letters telling me I hadn't paid. I literally had a receipt, but they argued that because I hadn't made the payment "correctly" then it was actually a late payment! It's exhausting. Reviewed on: 7th April 2024

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Family Building Society 4.90 from 389 reviews
Fixed Rate Mortgage
from Halifax 3.83 from 157 reviews
Mortgages
from The Stafford Building Society 4.80 from 4 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub