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NatWest Fixed Rate Mortgage Reviews

Ratings based on 41 reviews Last review 4 days ago

NatWest mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of NatWest mortgage...

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NatWest mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of NatWest mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Our Smart Money People 360° Rating

NOT RATED
Combines our customer review data set with wider market analysis. Find out more here.

Your Fixed Rate Mortgage Reviews (41)

12th January 2019

Sales procedures a bit clunky, but processing good

I know banks have to jump through a lot of hoops these days, but it seems that NatWest do more of that than they have to on the sales front. That said the service was generally good. I did have a issue with their transfer procedures which I raised...

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I know banks have to jump through a lot of hoops these days, but it seems that NatWest do more of that than they have to on the sales front. That said the service was generally good. I did have a issue with their transfer procedures which I raised with the Ombudsman and I hope they will change their process as a result.

8th January 2019

Easy-peasy 1,2,3

We recently took out our first mortgage with Natwest and couldn't be happier with the service that they provided. Everything we needed to know was answered swiftly and explained to us clearly. The mobile banking app makes it really easy to view our...

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We recently took out our first mortgage with Natwest and couldn't be happier with the service that they provided. Everything we needed to know was answered swiftly and explained to us clearly. The mobile banking app makes it really easy to view our payments, balance etc. The app is sleek in design and very user friendly.

18th October 2018

Woeful Incompetance

It's no wonder Natwest have 1 star on...

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It's no wonder Natwest have 1 star on Trustpilot.

I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest.

Never have I known such woeful incompetence at every single stage of the mortgage process.

We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly.

We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment!

During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves.

We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone.

This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with.

Sort it out.

"You're ruining moving day for us".

26th February 2018

Remortgage rip off

Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot ...

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Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. .

8th November 2017

Great for first time buyers

I had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the...

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I had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the ladder!

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