Our Smart Money People 360° Rating
Your Fixed Rate Mortgage Reviews (44)
Brilliant, trusted lender
We moved our mortgage over to the NatWest and it was the best decision we ever made. Much better rates!! Also, it’s reassuring to know we’re with such a respected, trusted lender...
Sales procedures a bit clunky, but processing good
I know banks have to jump through a lot of hoops these days, but it seems that NatWest do more of that than they have to on the sales front. That said the service was generally good. I did have a issue with their transfer procedures which I raised...
Read moreI know banks have to jump through a lot of hoops these days, but it seems that NatWest do more of that than they have to on the sales front. That said the service was generally good. I did have a issue with their transfer procedures which I raised with the Ombudsman and I hope they will change their process as a result.
Easy-peasy 1,2,3
We recently took out our first mortgage with Natwest and couldn't be happier with the service that they provided. Everything we needed to know was answered swiftly and explained to us clearly. The mobile banking app makes it really easy to view our...
Read moreWe recently took out our first mortgage with Natwest and couldn't be happier with the service that they provided. Everything we needed to know was answered swiftly and explained to us clearly. The mobile banking app makes it really easy to view our payments, balance etc. The app is sleek in design and very user friendly.
Super easy to join and a great deal
Natwest were very accomodating in difficult circumstances and did all they could to help and speed up the process
Awesome mortgage
Love the fact it links to my normal banking app and you can monitor your mortgage through the year. Add that to great service and good value.
Woeful Incompetance
It's no wonder Natwest have 1 star on...
Read more It's no wonder Natwest have 1 star on Trustpilot.
I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest.
Never have I known such woeful incompetence at every single stage of the mortgage process.
We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly.
We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment!
During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves.
We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone.
This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with.
Sort it out.
"You're ruining moving day for us".
Great product
I had such good advice given to me by the Natwest advisor, he was very firendly and helpful.
Remortgage rip off
Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot ...
Read moreNatwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. .
Fantastic Process from start to finish
Really quick and easy service from start to finish.
When no one else would.
Our bank Santander refused our mortgage based on hand written wage slips, even though the money went into same account. Natwest didn't mind the wage slips, gave me exactly what I wanted in a quick efficient manner.
