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NatWest: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 4.62 (207 reviews)

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4.62

Based on 207 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

Latest highest rating:

5

Good all rounder Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need. Reviewed on: 20th August 2026

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest offer fixed rate mortgages.

NatWest mortgages are suitable for first time buyers, home movers, holiday home and buy to let purchases. You can get a personalised, initial indication of how much you could borrow which won’t impact your credit score.

NatWest fixed rate mortgage reviews help you find out what it’s like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Fixed rate mortgage reviews (207)

Remortgage rip off

Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. . Reviewed on: 26th February 2018

Fantastic Process from start to finish

Really quick and easy service from start to finish. Reviewed on: 4th February 2018

When no one else would.

Our bank Santander refused our mortgage based on hand written wage slips, even though the money went into same account. Natwest didn't mind the wage slips, gave me exactly what I wanted in a quick efficient manner. Reviewed on: 13th January 2018

Great for first time buyers

I had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the ladder! Reviewed on: 8th November 2017

EXCELLENT

Natwest were great when we brought our first house, very helpful, warm and friendly. I would highly recommend this bank! Reviewed on: 6th November 2017

Competitive and easy application process

Great simple process - surprising for a large bank. Reviewed on: 30th June 2017

Great customer service

Fantastic helpful staff who provide accurate helpful information regarding mortgage options. Very helpful throughout the process. Reviewed on: 29th June 2017

Obvious

NatWest were predictable and obvious when I took out my remortgage with them. Nothing hidden everything as I thought it would be. Well done!! Reviewed on: 22nd June 2017

Brilliant experience from start to finish

When we decided to buy our first house, the first place we went to was our bank. Natwest were incredibly knowledgable about the different mortgage options available to us. It was clear, concise & I never once felt bombarded or "blinded with science" Once we'd signed on the dotted line as it were, the process was extremely easy & everything went through really quickly. All in all, we've been really happy with the experience we've had & wouldn't hesitate recommending them to anyone. Reviewed on: 7th June 2017

Great advisor but lots of red tape, lengthy process

Our advisor was superb but the amount of information requested from us as self employed was so taxing and time consuming Reviewed on: 5th June 2017

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