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Harpenden Building Society: Mortgages reviews

Name: Mortgages
Rating: 2.75 (16 reviews)

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2.75

Based on 16 reviews, last reviewed 26th May 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

19%

44%

Latest highest rating:

4

I have a commercial mortgage when it was Covid busin... I have a commercial mortgage when it was Covid businesses found it very hard The interest rates have gone up and up and up we have had to wait until t... Read more Reviewed on: 4th September 2024

Latest lowest rating:

2

Unfair mortgage rates for existing customers Not a good value for money. Mortgage terms are very opaque with arbitrary SVR variable rates with only possible goal to overcharge their customer. The... Read more Reviewed on: 26th May 2025

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About this product

Harpenden Building Society was founded in 1953 and offers a variety of mortgage and savings products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the product. Always consult the lender or an independent advisor if you need help understanding the options available to you.

At Smart Money People, we collect Harpenden Building Society mortgage reviews. This valuable insight can help you decide if this lender is right for what could be your biggest financial purchase.

Learn more about what you can expect as a mortgage customer of the Society by reading our reviews. Find out whether other people with similar circumstances were accepted for a mortgage. Read about other customer service experiences. Learn more about the benefits of being a member of the Society. All of this and more can be found in our Harpenden Building Society mortgage reviews.

Did Harpenden Building Society help you buy your dream home? Share your experience with our Smart Money People community. Why did you choose Harpenden Building Society as your mortgage provider and which mortgage deal did you choose? Share your experience with the application process - did the Society support you? Have you been satisfied throughout the term of your mortgage so far? Whether good or bad, write an honest Harpenden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Harpenden Building Society Mortgages reviews (16)

Unfair mortgage rates for existing customers

Not a good value for money. Mortgage terms are very opaque with arbitrary SVR variable rates with only possible goal to overcharge their customer. They have been very quick to pass on all Bank of England rate increases to the borrowers but the same standards do not apply to the reductions. At this point in time the BOE reduced the rate by 1% from their peak in 2024. Harpenden BS passed on only a third of that to the mortgage accounts leaving them hundreds £ worse off every month. Reviewed on: 26th May 2025

Reply from Harpenden Building Society Hi, thanks for your message, please feel free to email me at [email protected] regarding any questions you may have about your account. Many thanks, Andrew Foster, Harpenden Building Society. Response date: 4th June 2025

Disappointed. Did not live up to expectations

I signed up for a discounted mortgage because of the low rate, by the time my application had been accepted, it went up twice. As rates have fallen, Harpenden have only moved their mortgage rates lower and slower than the base rate, whilst fully reflecting the decreases to savers. I feel conned and ripped off and wishing I'd gone with a bigger, more professional organisation. The customer service is hard to access and clunky, which I wouldnt mind if the rates reflected a lower cost operation. I'm all for supporting the little guy, but it's all been very unsatisfactory. Beware. Reviewed on: 25th February 2025

Reply from Harpenden Building Society Hi Mr Ashton, thank you for your feedback, our team will contact you shortly to discuss further. Regards, Andrew Foster Commercial Manager Harpenden Building Society Response date: 26th February 2025

A tracker mortgage that tracks up but not down...

We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments changed regularly. Unfortunately it's not been the same going down - they have yet to commit to a reduction since the 6th November 2024 interest rate reduction - and they were slow to act after the first reduction. Not what most would consider a fair 'tracker' mortgage.... Reviewed on: 11th December 2024

Reply from Harpenden Building Society Hi Max, thanks for your message, I believe you have also contacted the Society directly and our team will be contacting you shortly to respond to your query, however please also feel free to email me at [email protected] regarding any questions you may have about your account. Many thanks, Andrew Foster. Response date: 16th December 2024

I have a commercial mortgage when it was Covid busin...

I have a commercial mortgage when it was Covid businesses found it very hard The interest rates have gone up and up and up we have had to wait until this September for it to start going down. The bank of England was 5% and Harpington was charging me 9.4%. Why is this? ???? Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Sue, thanks for your message, this is Andrew at Harpenden Building Society - if you would like to email me at [email protected] we can discuss your account in more detail. Many thanks, Andrew Foster. Response date: 11th September 2024

The Brilliant work of Harpenden

Harpenden are our go to lender at present. Having now placed 5 cases with them in a short period i could not be more impressed. The business development team are very friendly and supportive. I can not praise Chelsea highly enough and she is a fantastic asset to Harpenden. The underwriting is efficient and knowledgeable. I have been particularly impressed by their additional queries which are well throughout and relevant. All in all, a fantastic lender who i have found are really following through with their pre agreed cases. Reviewed on: 12th July 2024

Efficient, expensive, approachable

The service was outstanding and the team were approachable and understanding. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Response date: 26th March 2024

In branch service review

I didn't deal directly through the Building Society but through an agent. Our indirect experience was good, although sometimes a little slow. Reviewed on: 5th February 2024

Old-fashioned, slow and low tech

Old school and therefore reliable, but very slow and low tech. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Than you for your feedback, we are working hard to improve this. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Very impressed with the way, they took the time to u...

Very impressed with the way, they took the time to understand my circumstances and tailor an offer around them. My mortgage broker had regular calls with his Harpenden contact. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Hi Nick, Thank you for your feedback. This is great to read and i'll make sure that this is shared with the broker team here! Kind regards, Jon Sweeting Commercial Manager Response date: 7th February 2024

Harpenden Building Society Branch Review

You took a very long time to approve our mortgage with a drip-drip of further questions and requests for more documents. Our solicitor charged extra due to the drawn out process and we paid for 2 months at the high default rate. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for providing this feedback, if you would like to speak to us further regarding your experience with the Society please do not hesitate to contact me at [email protected]. Regards, Andrew Foster Commercial Manager Response date: 7th February 2024

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