Write a review

Harpenden Building Society: Mortgages reviews

Name: Mortgages
Rating: 3 (12 reviews)

View other Harpenden Building Society products

3.61

Based on 12 reviews, last reviewed 12th Jul 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

17%

2 star

42%

Latest highest rating:

5

The Brilliant work of Harpenden Harpenden are our go to lender at present. Having now placed 5 cases with them in a short period i could not be more impressed. The business developme... Read more Reviewed on: 12th July 2024

Latest lowest rating:

1

Harpenden Building Society Branch Review You took a very long time to approve our mortgage with a drip-drip of further questions and requests for more documents. Our solicitor charged extra d... Read more Reviewed on: 19th January 2024

Read all reviews Write a review

About the Mortgages

Harpenden Building Society was founded in 1953 and offers a variety of mortgage and savings products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the product. Always consult the lender or an independent advisor if you need help understanding the options available to you.

At Smart Money People, we collect Harpenden Building Society mortgage reviews. This valuable insight can help you decide if this lender is right for what could be your biggest financial purchase.

Learn more about what you can expect as a mortgage customer of the Society by reading our reviews. Find out whether other people with similar circumstances were accepted for a mortgage. Read about other customer service experiences. Learn more about the benefits of being a member of the Society. All of this and more can be found in our Harpenden Building Society mortgage reviews.

Did Harpenden Building Society help you buy your dream home? Share your experience with our Smart Money People community. Why did you choose Harpenden Building Society as your mortgage provider and which mortgage deal did you choose? Share your experience with the application process - did the Society support you? Have you been satisfied throughout the term of your mortgage so far? Whether good or bad, write an honest Harpenden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Review Harpenden Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Harpenden Building Society Mortgages reviews (12)

The Brilliant work of Harpenden

Harpenden are our go to lender at present. Having now placed 5 cases with them in a short period i could not be more impressed. The business development team are very friendly and supportive. I can not praise Chelsea highly enough and she is a fantastic asset to Harpenden. The underwriting is efficient and knowledgeable. I have been particularly impressed by their additional queries which are well throughout and relevant. All in all, a fantastic lender who i have found are really following through with their pre agreed cases. Reviewed on: 12th July 2024

Efficient, expensive, approachable

The service was outstanding and the team were approachable and understanding. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Response date: 26th March 2024

In branch service review

I didn't deal directly through the Building Society but through an agent. Our indirect experience was good, although sometimes a little slow. Reviewed on: 5th February 2024

Old-fashioned, slow and low tech

Old school and therefore reliable, but very slow and low tech. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Than you for your feedback, we are working hard to improve this. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Very impressed with the way, they took the time to u...

Very impressed with the way, they took the time to understand my circumstances and tailor an offer around them. My mortgage broker had regular calls with his Harpenden contact. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Hi Nick, Thank you for your feedback. This is great to read and i'll make sure that this is shared with the broker team here! Kind regards, Jon Sweeting Commercial Manager Response date: 7th February 2024

Harpenden Building Society Branch Review

You took a very long time to approve our mortgage with a drip-drip of further questions and requests for more documents. Our solicitor charged extra due to the drawn out process and we paid for 2 months at the high default rate. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for providing this feedback, if you would like to speak to us further regarding your experience with the Society please do not hesitate to contact me at [email protected]. Regards, Andrew Foster Commercial Manager Response date: 7th February 2024

I need to know what your intention is with regard to...

I need to know what your intention is with regard to your mortgage rates Reviewed on: 6th January 2024

Harpenden Building Society Branch Review

Nothing to improve - you're great!. Reviewed on: 29th November 2023

Reply from Harpenden Building Society Wow. Can you write my end of year review please? This is really great to read and thank you for your feedback! Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Every little thing took 5 working days to resolve. This was made worse because there were mistakes in the offer. Reviewed on: 29th November 2023

Reply from Harpenden Building Society Thank you for your feedback, and i'm sorry that on this occasion we have not delivered a standard of service that you, or I, would expect. If you would like to email me at [email protected] we will open an investigation on what happened and try to rectify any outstanding issues. Jon Sweeting Commercial Manager Response date: 4th December 2023

TIMEWASTERS!

Our Broker recommended this Building Society as they seemed to fit the bill for our needs. HOW WRONG HE WAS! Three months down the line and about to have our rental property we lived in put on the market due to how long they took to scrutinise our bank accounts etc, they declined us. Why? Because we paid a COMPANY business debt off A MONTH EARLY!!! To say we were gobsmacked was to say the least. We had rented the property for 11 years with no issues about paying the rent. Landlords urgently needed the property sold (we had first refusal to purchase and at BMV) so the pressure was on. I had to detail miniscule payments out of my personal bank account. One to my Son for £40! The other to a seller on Markketplace for a mere £80. We then applied to Santander and it all flew through. So save yourself A LOT OF TIME AND STRESS apply to them in the first instance. It completed within 2 months of application. How this Building Society gets any mortgage clients is beyond me. They rank something like 41. I can now see why!!! Reviewed on: 12th July 2022

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Harpenden Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Mortgages reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About the Mortgages

Review Harpenden Building Society: Mortgages now

Harpenden Building Society Mortgages reviews (12)

The Brilliant work of Harpenden

Efficient, expensive, approachable

In branch service review

Old-fashioned, slow and low tech

Very impressed with the way, they took the time to u...

Harpenden Building Society Branch Review

I need to know what your intention is with regard to...

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

TIMEWASTERS!

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024