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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.26 (435 reviews)

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4.26

Based on 435 reviews, last reviewed 1st Apr 2026

25% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Registering a Trust account. I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it rejected as not long en... Read more Reviewed on: 1st April 2026

Latest lowest rating:

2

Lacking in Customer Service Went into branch to ask for a Cash ISA to be transferred in to Harpenden BS. Just given a form to fill in, no help or real engagement. Meanwhile, some... Read more Reviewed on: 30th March 2026

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Harpenden Building Society Savings reviews (435)

Registering a Trust account.

I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it rejected as not long enough. I entered the Roll number which it accepted. I hope that was correct. Reviewed on: 1st April 2026

Reply from Harpenden Building Society Dear Gill, Thank you very much for taking the time to leave this feedback. I’m pleased to hear you found the online form easy to complete. The form is designed to request the standard UK account number length of eight digits, which is why a shorter number would not be accepted. For accounts such as Trust or roll number–based accounts, entering the roll number is usually the correct approach, so thank you for highlighting this. If you’d like me to check that everything has been received correctly, please feel free to contact me privately at [email protected] and I’ll be happy to look into this with the team for you. Kind regards, Jon Sweeting Commercial Manager Response date: 2nd April 2026

Lacking in Customer Service

Went into branch to ask for a Cash ISA to be transferred in to Harpenden BS. Just given a form to fill in, no help or real engagement. Meanwhile, someone dressed in casual clothing who was busy playing with his iPad turned out to be staff. Not sure what he was doing but it wasn't helping customers. Given no receipt or copy of the application form when handed in. Next a few days laterwas an email from Harpenden BS saying attachment enclosed - it wasn't. Then, much later, a letter through the post to say Cash ISA transferred. But I still haven't had anything to say the account was actually opened and what the account details are. Obviously a society that is trying to get more modern with some online services but still a lot through the post. It's confusing for the customer. I don't think I will be sending any more of my savings in this direction until they sort out systems and their way forward - paper or online. It could be either, but not a mix for one product. Reviewed on: 30th March 2026

Reply from Harpenden Building Society Dear Mr S, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience in our Harpenden branch did not meet your expectations, and we appreciate you highlighting where things felt unclear or frustrating. I would like to clarify that the individual you noticed in casual clothing using an iPad was a member of our IT team, who was in the branch applying a technical fix to one of our devices. He is not a customer‑facing colleague and was not involved in serving customers at the time. We’re also sorry that the overall process felt disjointed. We aim to offer a mix of branch‑based, online and multi‑channel services so customers can choose what best suits their needs, but we recognise that this must feel clear and well‑joined‑up. Your comments about communication and documentation are particularly helpful, and we will be reviewing these points carefully. If you would be willing, our Branch Manager, Gill Pearce, would welcome the opportunity to discuss your experience directly and understand more about what we could have done better. Please feel free to contact the Harpenden branch at your convenience on 01582 344204. Thank you again for your feedback. It helps us improve how we support our members and ensure our services are clear, consistent and customer‑focused. Kind regards, Jon Sweeting Commercial Manager Response date: 31st March 2026

My local Harpenden Building Society

Harpenden Building Society is my local building society, offers great products and excellent service to customers. I particularly like how they communicate with customers via email. Their messages are clear as they use simple language whilst being succinct. When I go into the branch, I always feel welcome and overall I have confidence in investing my money with HBS Reviewed on: 27th March 2026

Reply from Harpenden Building Society Hi Sylvia, What a lovely review to read first thing on a Monday morning! Thank you for your kind words and we're delighted you are pleased with the service both in our branches and communications. I will make sure that your feedback is passed to associated teams! In the meantime if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 30th March 2026

This is a short note to express our gratitude

This is a short note to express our gratitude for the warm and helpful assistance we received when trying to set up our Savings ISAs at the Harpenden store. We were particularly grateful for the way the staff patiently took us through the paperwork with such good humour Reviewed on: 20th March 2026

Reply from Harpenden Building Society Hi Charles, Thank you very much for sharing your kind feedback. We’re delighted to hear that your experience at our Harpenden branch was both helpful and enjoyable. Our colleagues take great pride in offering clear guidance and support for our members so it’s wonderful to hear their good humour made the process smoother for you. We truly appreciate you taking the time to recognise the team. Your comments will certainly put a smile on their faces. If we can support you with anything further, please don’t hesitate to let us know. Kind regards, Jon Response date: 23rd March 2026

I closed a 45 day notice account.

I closed a 45 day notice account. I was asked for my bank details, which I sent, expecting the money to be directly transferred to my account. Instead I received a cheque, which meant I had to travel to Milton Keynes to take my cheque to a bank. This was a real nuisance as I had to make a special journey to MK. Reviewed on: 7th March 2026

Helpful staff made for a pleasant experience.

The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most helpful and it was a relaxed experience in pleasant surroundings. Reviewed on: 11th February 2026

Great local banking branch

Great to have a local branch to go into and speak to a human. Good product and lovely people. Reviewed on: 9th February 2026

Exceptional telephone Staff.

I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Catherine. They were all very knowledgeable with an excellent manner, and a credit to Harpenden Building Society which I highly recommend. Reviewed on: 2nd February 2026

Leighton Buzzard Branch Staff...

The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change my Branch based savings & ISA accounts to the online versions Reviewed on: 26th January 2026

Great staff very helpful and knowledgeable

Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026

Reply from Harpenden Building Society Hi Elizabeth, Thank you for your great review- what a nice way to start a Monday! I completely agree that they are great colleagues, but if any stand out then please let me know and I will pass your feedback to them. Thanks once again. Jon Sweeting Commercial Manager Response date: 26th January 2026

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