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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.13 (446 reviews)

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4.13

Based on 446 reviews, last reviewed 12th Sep 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Opening a Trust Account It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents we... Read more Reviewed on: 6th August 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (446)

Improve branches not online

Not so good for savers who dont want to do on line. Post code saver was a terrible idea for me. Miss the harpenden staff that have left. So helpful and knowledgeable. Not so good now. Reviewed on: 12th September 2026

Reply from Harpenden Building Society Dear Hev, Thank you for your feedback. I appreciate that our postcode-based savings products will not be the right fit for everyone, and I understand your disappointment if this meant you were unable to open the account you wanted. It's lovely to hear your positive comments about colleagues who have worked at Harpenden over the years. They have made a significant contribution to the Society and are fondly remembered by both customers and colleagues. While we are always sad to see people move on, we remain committed to delivering the friendly, knowledgeable and personal service that Harpenden is known for, and we are confident that our current team will continue to provide excellent support to our customers. Thank you again for taking the time to share your views. Jon Sweeting Commercial Manager Response date: 14th September 2026

trying to resolve query re transfer.

trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

Reply from Harpenden Building Society Hi Anthony, Thank you for your feedback. I'm sorry you've found it difficult to get in touch regarding your transfer query and can appreciate how frustrating that must be. If you're happy to do so, please email me directly at [email protected] with your details and I'll do my best to assist and ensure your query is reviewed as quickly as possible. Yours sincerely, Jon Sweeting Commercial Manager Response date: 7th September 2026

Opening a Trust Account

It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were submitted via email and registration was managed online. There are a limited a number of banks and societies offering these products and services and Harpenden Building Society made it a stress-free process. Reviewed on: 6th August 2026

Reply from Harpenden Building Society Hi SG, What a lovely review to start my working day with. Thank you for taking the time to share your feedback and i'm delighted to hear that opening your Trust account and registering for online access was much easier than you anticipated, and that you found the process stress-free. We completely understand that there are currently only a limited number of banks and building societies offering Trust accounts and associated online services. Because of this, we're continuing to explore ways of raising awareness so that more people know these options are available and can benefit from them. If you would be interested in taking part in a customer case study, we would be delighted to speak with you further about your experience. If this is something you'd like to be involved in, simply drop me an email at [email protected] and I'll be in touch. Thank you again for your kind words and for choosing Harpenden Building Society. Kind regards, Jon Sweeting Commercial Manager Response date: 7th August 2026

Account opening was straight forward and a pleasant...

Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in to the branch to deposit a cheque from my Nationwide saving account into my newly opened Harpenden Savings account , and this is when I encountered an issue. Same as up until then I thought I found a warm welcoming proper Building society. Reviewed on: 15th June 2026

Reply from Harpenden Building Society Thank you very much for your kind comments about your recent account opening experience at our Harpenden branch. We’re particularly pleased to hear that Isabel made the process straightforward and welcoming. This is exactly the standard of service we aim to provide. We’re sorry, however, that your subsequent visit did not feel as smooth. On occasions, when certain transactions are carried out, our team is required to follow additional procedures as part of our regulatory and security responsibilities. These checks are in place to help protect our customers and ensure we meet our obligations as a regulated building society. We appreciate that these steps can sometimes feel unexpected, particularly after an otherwise seamless experience, but please be assured they are an important part of maintaining a safe and secure service for all our members. Thank you again for your feedback. It’s incredibly valuable to us, and we hope to continue providing you with a warm and positive experience in the future. Kind regards, Jon Sweeting Commercial Manager Response date: 16th June 2026

Great Service

Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Reply from Harpenden Building Society Hi Tony, This is great to read, and we're delighted that you are pleased with the service and quality of the product literature. Thank you for taking the time to leave a review, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 18th May 2026

Put "Sign In" at the top of the Home page

I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design. The Sign-In button only appears when you click on something else and a new dropdown menu appears at the top - as in when I clicked on the Feedback option. It's always the website that lets you down. Your staff are lovely. Put a Sign In button at the top of the Home page, the way everyone else does. Reviewed on: 22nd April 2026

Reply from Harpenden Building Society Dear HCG, Thank you for taking the time to share your feedback on our new website. We’re pleased to hear that you like the overall look and appreciate your honest comments regarding the sign-in experience. The Sign In and Register options are currently located under the Savings menu. This has been designed so that savings customers can securely access their savings profile, while intermediaries and other users can sign in to their associated profiles by selecting the appropriate menu. That said, we absolutely take your feedback on board. We recognise that ease of access is critical, and with any newly launched system we will continue to monitor how customers interact with the site and make refinements where appropriate. Your comments will also be passed to our Marketing team for further discussion as part of our ongoing review. Thank you again for your constructive feedback and for your kind words about our staff, it really is appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd April 2026

Great online service

Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies . Reviewed on: 22nd April 2026

Reply from Harpenden Building Society Dear Clement, Thank you for your kind feedback. We’re really pleased to hear that you found the account opening process quick and straightforward, and that our savings rates compare favourably with other banks and building societies. We appreciate you taking the time to share your experience and are glad to have you as a customer. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd April 2026

We spoke with Gill at the Harpenden branch regarding...

We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the process of applying for our ISA allowance for this year very happy with her advice and professional assistance Reviewed on: 12th April 2026

Reply from Harpenden Building Society Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience at our Harpenden branch and that Gill was able to provide helpful and professional guidance on your ISA options. Your comments are very much appreciated, and I will be sure to pass your kind words on to Gill and her manager. They will be pleased to know that their support made the process clear and reassuring for you. Thank you again for your feedback. With kind regards, Jon Sweeting Commercial Manager Response date: 13th April 2026

Great product and branch

I have recently visited my local branch in Harpenden to open a new Hart savings account available. The ladies dealing with my enquiry and account opening were knowledgeable about the product and very helpful in setting it all up for me. Great product and excellent experience, thank you Harpenden. Reviewed on: 11th April 2026

Reply from Harpenden Building Society Thank you for taking the time to share your feedback. We’re very pleased to hear about your experience and to know that our Hart Savings account continues to meet the needs of our customers. We are proud to offer the Hart Savings account to our core communities, and it’s always encouraging to receive such positive comments. Your feedback is greatly appreciated and helps us continue to support our members in saving with confidence. Thank you again for taking the time to leave a review. Kind regards, Jon Sweeting Commercial Manager Response date: 13th April 2026

New joint accounts and making transfers very difficult

We were trying to close two accounts and transfer the monies to new accounts paying better rates. Process had to be done on-line, but were unable to do this as error came up. We wrote to HO to ask them to open the accounts, and transfer the monies. A call was received and it was explained this was not possible we had to do it ourselves. The assistant was helpful but had to check herself what to do next as she didn't know. After some trying it turned out there was a problem as only one of us was registered for on-line access. Now have to register the second person and once approved can open the two new accounts. So have to go through it all again - twice, not to mention 30 days notice on one account. Did persist, but rather complicated, got thrown out a couple of times, and access is now locked for one of us. Spent considerable time trying to carry out a fairly simple task to still not be much closer. Have to wait 7 days for second registration to come through and can then try again. To be honest, so complicated will probably just close both accounts and move to a new provider, I don't have this issues with other on-line savings. I do understand the problems faced, having worked in the Finances in The City ourselves for numerous years, but this is frustrating, annoying and time wasting. We've been customers for probably 30 years, but this is so disappointing. Reviewed on: 8th April 2026

Reply from Harpenden Building Society Dear Mrs J, Thank you for taking the time to set out your experience in such detail. I'm very sorry for the frustration and inconvenience you’ve encountered while trying to close and open accounts, and fully appreciate how time‑consuming and disappointing this has been for you. I recognise that what should have been a relatively straightforward process became unnecessarily complicated, particularly around joint account access, online registration and the resulting system errors and lockouts. We are aware of these shortcomings and are working closely with our software provider to improve the system and make these journeys clearer, more robust and less frustrating for our customers. I'm also sorry that, despite speaking with our colleague, you had to spend so much time repeating steps and waiting for registrations to be approved. I can completely understand how this, alongside the notice period on one of your accounts, has only added to the frustration. Above all, I want to acknowledge and thank you for your loyalty over such a long period, members such as you, with decades of experience both with us and within financial services, provide invaluable feedback. We’re genuinely disappointed that this experience has left you feeling let down, and your comments will be used to help drive improvements going forward. Thank you again for taking the time to share your feedback so candidly and if I can be of any further assistance in this matter then please do not hesitate to contact me directly at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 9th April 2026

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