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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.43
Based on 348 reviews, last reviewed 31st Jan 2025
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
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Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (348)

In branch service review

5
Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

In branch service review

5
Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

5
Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025

In branch service review

5
Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025

Always friendly and helpful and customer focussed .

5
Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025
Jaqueline h's avatar
Jaqueline h
Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025
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Harpenden Building Society

In branch service review

5
The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025

In branch service review

5
Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

In branch service review

5
Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

In branch service review

5
Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

In branch service review

5
We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

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