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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.29
Based on 410 reviews, last reviewed 10th Oct 2025
17% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
Peter H's avatar
Peter H
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Harpenden Building Society Savings reviews (410)

Very good Customer Service

5
Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Suspended before I start!

2
I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025
Peter H's avatar
Peter H
Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
Harpenden Building Society Logo
Harpenden Building Society

ISA Account opening

3
I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025
Handy Andy's avatar
Handy Andy
Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

ISA tax free status transfer requirement

4
Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

hard to understand their products

3
hard to understand their products Reviewed on: 5th September 2025
rodger h's avatar
rodger h
Reply from Harpenden Building Society Dear Roger, Thank you for your message, and i'm sorry to understand that you feel our products are hard to understand. If you would like to contact me directly at [email protected] I will be happy to address any queries or concerns you have on our products. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Amazing helpful what ever deal thing I did. (Diana). Reviewed on: 4th September 2025

In branch service review

5
The new lady was very friendly and helpful. Reviewed on: 4th September 2025

Why saving rates keep falling but mortgages do not?

1
Very poor practice at this BS. They keep reducing savers rates ( twice in the last two months) but not the mortgage interest. Their Standard Variable rate is completely arbitrary. Reviewed on: 1st September 2025
LL's avatar
LL

good speaking to Anya and very helpful, much better...

5
good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025
alan c's avatar
alan c
Reply from Harpenden Building Society Hi Alan, thanks for your review. I'm please we were able to help and i will pass your feedback to Anya who I am sure will be delighted. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st September 2025
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Harpenden Building Society

Excellent Customer Service

5
Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive. Reviewed on: 28th August 2025
Nigel's avatar
Nigel
Reply from Harpenden Building Society Hi Nigel, Thank you very much for your kind feedback. We’re delighted to hear that you’ve had a positive experience with our customer service, both in branch and over the phone. Your comments are greatly appreciated and will be shared with the team. We also appreciate your observations regarding our account selection and interest rates. While we strive to offer a competitive range of products, we understand that rates are an important factor and your feedback will be taken into consideration as we continue to review and enhance our offerings. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

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