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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.12 (448 reviews)

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (448)

Very pleased with the service at Harpenden Building...

Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Reply from Harpenden Building Society Hi Anthony, This is really great to read and I'm delighted to hear that you are pleased with the service we have provided. I will make sure that your kind words are shared with the team at Leighton. Kind regards, Jon Response date: 23rd September 2026

monthly saver account shoud be open to all age group...

monthly saver account shoud be open to all age groups especially if youre an xisting member Reviewed on: 21st September 2026

Reply from Harpenden Building Society Dear John, Thank you for taking the time to share your feedback. We appreciate your point that a monthly saver account could be beneficial for customers of all ages, particularly existing members who already save with us. Our Regular Saver has been specifically designed for customers aged 18-30 as part of our commitment to encouraging younger adults to develop positive savings habits and build financial resilience for the future. We recognise, however, that many of our existing members outside this age range would also welcome access to similar savings products. We regularly review our savings range to ensure it continues to meet the needs of our members, and feedback such as yours plays an important role in that process. If you would like to hear about new products and updates as they become available, we would encourage you to sign up to our newsletter via our website. Thank you again for your feedback and for your support as a member of Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 22nd September 2026

Improve branches not online

Not so good for savers who dont want to do on line. Post code saver was a terrible idea for me. Miss the harpenden staff that have left. So helpful and knowledgeable. Not so good now. Reviewed on: 12th September 2026

Reply from Harpenden Building Society Dear Hev, Thank you for your feedback. I appreciate that our postcode-based savings products will not be the right fit for everyone, and I understand your disappointment if this meant you were unable to open the account you wanted. It's lovely to hear your positive comments about colleagues who have worked at Harpenden over the years. They have made a significant contribution to the Society and are fondly remembered by both customers and colleagues. While we are always sad to see people move on, we remain committed to delivering the friendly, knowledgeable and personal service that Harpenden is known for, and we are confident that our current team will continue to provide excellent support to our customers. Thank you again for taking the time to share your views. Jon Sweeting Commercial Manager Response date: 14th September 2026

trying to resolve query re transfer.

trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

Reply from Harpenden Building Society Hi Anthony, Thank you for your feedback. I'm sorry you've found it difficult to get in touch regarding your transfer query and can appreciate how frustrating that must be. If you're happy to do so, please email me directly at [email protected] with your details and I'll do my best to assist and ensure your query is reviewed as quickly as possible. Yours sincerely, Jon Sweeting Commercial Manager Response date: 7th September 2026

Opening a Trust Account

It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were submitted via email and registration was managed online. There are a limited a number of banks and societies offering these products and services and Harpenden Building Society made it a stress-free process. Reviewed on: 6th August 2026

Reply from Harpenden Building Society Hi SG, What a lovely review to start my working day with. Thank you for taking the time to share your feedback and i'm delighted to hear that opening your Trust account and registering for online access was much easier than you anticipated, and that you found the process stress-free. We completely understand that there are currently only a limited number of banks and building societies offering Trust accounts and associated online services. Because of this, we're continuing to explore ways of raising awareness so that more people know these options are available and can benefit from them. If you would be interested in taking part in a customer case study, we would be delighted to speak with you further about your experience. If this is something you'd like to be involved in, simply drop me an email at [email protected] and I'll be in touch. Thank you again for your kind words and for choosing Harpenden Building Society. Kind regards, Jon Sweeting Commercial Manager Response date: 7th August 2026

Account opening was straight forward and a pleasant...

Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in to the branch to deposit a cheque from my Nationwide saving account into my newly opened Harpenden Savings account , and this is when I encountered an issue. Same as up until then I thought I found a warm welcoming proper Building society. Reviewed on: 15th June 2026

Reply from Harpenden Building Society Thank you very much for your kind comments about your recent account opening experience at our Harpenden branch. We’re particularly pleased to hear that Isabel made the process straightforward and welcoming. This is exactly the standard of service we aim to provide. We’re sorry, however, that your subsequent visit did not feel as smooth. On occasions, when certain transactions are carried out, our team is required to follow additional procedures as part of our regulatory and security responsibilities. These checks are in place to help protect our customers and ensure we meet our obligations as a regulated building society. We appreciate that these steps can sometimes feel unexpected, particularly after an otherwise seamless experience, but please be assured they are an important part of maintaining a safe and secure service for all our members. Thank you again for your feedback. It’s incredibly valuable to us, and we hope to continue providing you with a warm and positive experience in the future. Kind regards, Jon Sweeting Commercial Manager Response date: 16th June 2026

Great Service

Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Reply from Harpenden Building Society Hi Tony, This is great to read, and we're delighted that you are pleased with the service and quality of the product literature. Thank you for taking the time to leave a review, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 18th May 2026

Put "Sign In" at the top of the Home page

I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design. The Sign-In button only appears when you click on something else and a new dropdown menu appears at the top - as in when I clicked on the Feedback option. It's always the website that lets you down. Your staff are lovely. Put a Sign In button at the top of the Home page, the way everyone else does. Reviewed on: 22nd April 2026

Reply from Harpenden Building Society Dear HCG, Thank you for taking the time to share your feedback on our new website. We’re pleased to hear that you like the overall look and appreciate your honest comments regarding the sign-in experience. The Sign In and Register options are currently located under the Savings menu. This has been designed so that savings customers can securely access their savings profile, while intermediaries and other users can sign in to their associated profiles by selecting the appropriate menu. That said, we absolutely take your feedback on board. We recognise that ease of access is critical, and with any newly launched system we will continue to monitor how customers interact with the site and make refinements where appropriate. Your comments will also be passed to our Marketing team for further discussion as part of our ongoing review. Thank you again for your constructive feedback and for your kind words about our staff, it really is appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd April 2026

Great online service

Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies . Reviewed on: 22nd April 2026

Reply from Harpenden Building Society Dear Clement, Thank you for your kind feedback. We’re really pleased to hear that you found the account opening process quick and straightforward, and that our savings rates compare favourably with other banks and building societies. We appreciate you taking the time to share your experience and are glad to have you as a customer. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd April 2026

We spoke with Gill at the Harpenden branch regarding...

We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the process of applying for our ISA allowance for this year very happy with her advice and professional assistance Reviewed on: 12th April 2026

Reply from Harpenden Building Society Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience at our Harpenden branch and that Gill was able to provide helpful and professional guidance on your ISA options. Your comments are very much appreciated, and I will be sure to pass your kind words on to Gill and her manager. They will be pleased to know that their support made the process clear and reassuring for you. Thank you again for your feedback. With kind regards, Jon Sweeting Commercial Manager Response date: 13th April 2026

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