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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (428 reviews)

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4.26

Based on 428 reviews, last reviewed 2nd Feb 2026

71% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Exceptional telephone Staff. I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Cat... Read more Reviewed on: 2nd February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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Harpenden Building Society Savings reviews (428)

Exceptional telephone Staff.

I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Catherine. They were all very knowledgeable with an excellent manner, and a credit to Harpenden Building Society which I highly recommend. Reviewed on: 2nd February 2026

Leighton Buzzard Branch Staff...

The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change my Branch based savings & ISA accounts to the online versions Reviewed on: 26th January 2026

Great staff very helpful and knowledgeable

Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026

Reply from Harpenden Building Society Hi Elizabeth, Thank you for your great review- what a nice way to start a Monday! I completely agree that they are great colleagues, but if any stand out then please let me know and I will pass your feedback to them. Thanks once again. Jon Sweeting Commercial Manager Response date: 26th January 2026

the best most personal bank in Hertfordshire

excellent customer service and always go the extra mile to help.....they take time and always address you by name, maybe not the best on rates but have a new very competitive account for local residents, Reviewed on: 22nd January 2026

Reply from Harpenden Building Society Hi Elizabeth, Thank you so much for your kind words, we truly appreciate your feedback. It’s wonderful to hear that you’ve had a positive experience. As we continue to support our members, we’ll keep closely monitoring our savings rates to ensure we’re always providing fair value return. Your perspective is invaluable, and we’re committed to maintaining the level of service and transparency you expect. Please don’t hesitate to contact us if there’s ever anything more we can do for you. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd January 2026

Staff were very welcoming and friendly

Staff were very welcoming and friendly, dealt with my transaction quickly and efficiently. Very impressed with the new location. Thank you ladies. Reviewed on: 20th January 2026

Reply from Harpenden Building Society Thank you S F for such a great review. We are very proud of our new branch and we're delighted that you are impressed with it. I will pass your comments to the team at the [new] Harpenden Branch. Jon Sweeting Commercial Manager Response date: 21st January 2026

A really seamless Trust account opening procedure wi...

A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson. Reviewed on: 17th January 2026

Reply from Harpenden Building Society Hi Dan, Thank you for your review, we are delighted to hear that you are pleased with the service you have received. I will be sure to pass your feedback to Laura. Thanks once again! Jon Sweeting Commercial Manager Response date: 19th January 2026

Surprise interest rate drop

I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike other societies. Reviewed on: 17th December 2025

Reply from Harpenden Building Society Hi Valerie, Thank you for your note, and I apologise if there has been any confusion regarding the interest rate on your account. From your message, it appears that you applied for an Online Single Access ISA in October. This account offers a higher rate if you make one or fewer withdrawals per calendar year, and a lower rate if you make more than one. Interest is accrued at the lower rate throughout the year, and provided that no more than one withdrawal has been made, the higher rate will be applied when interest is compounded on 31st December. If you would like me to check the status of your account or if you have any further questions, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

I received a telephone call yesterday for a request...

I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer anything to do with young people (boys and girls ) especially if they play football would be good. If you do not have that any organisation that's close will be OK. You can choose. Regards Charles Forrester Reviewed on: 12th December 2025

Reply from Harpenden Building Society Dear Mr Forrester, Thank you for your kind note. For context, we encourage customers to provide feedback (both positive and negative) to help us continue delivering outstanding customer service and accounts that meet our customers’ needs while offering fair value. To encourage this, customers who are happy to leave their details are entered into a prize draw to choose one of our selected charities for a £100 donation. Following your note, we have made a donation to a youth-based charity. Once again, may I thank you for your feedback (both this time and previously). If I can be of any further assistance to you, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

I am unable to log in

I am unable to log in as I have the wrong internet browser. This seems to be an ongoing problem which needs to be addressed ASAP. Please get it sorted. Reviewed on: 10th December 2025

In branch service review

Local branch, good service, Trusted. The rates could be higher though. Reviewed on: 1st December 2025

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