Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.26 (452 reviews)

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4.26

Based on 452 reviews, last reviewed 15th May 2026

113% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great Service Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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Harpenden Building Society Savings reviews (452)

Great Service

Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Reply from Harpenden Building Society Hi Tony, This is great to read, and we're delighted that you are pleased with the service and quality of the product literature. Thank you for taking the time to leave a review, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 18th May 2026

In branch service review

For now just stay as you are with branches open for face to face to face dealings. Reviewed on: 5th May 2026

Reply from Harpenden Building Society Thank you very much for your feedback, it’s really appreciated. We completely understand how important our branches and face-to-face service are to many of our members, and it’s something we continue to value highly. That personal connection remains a key part of what we offer, and we know it makes a real difference. At the same time, we also need to keep pace with how things are changing, which means continuing to develop and strengthen our online services. We do recognise that this doesn’t always deliver the experience we would want, and we’re working hard to improve this over time. Thank you again for sharing your thoughts with us; it helps us strike the right balance between maintaining our traditional strengths and evolving to meet future needs. Kind regards, Jon Sweeting Commercial Manager Response date: 1st June 2026

In branch service review

Staff are very professional but opening times are not always convenient. Reviewed on: 5th May 2026

Reply from Harpenden Building Society Thank you very much for taking the time to leave a five-star review, it’s greatly appreciated. We’re really pleased to hear your feedback about our team. Providing a professional and high-quality service is something we take great pride in, so it’s lovely to know this has come through in your experience. We also appreciate your comments regarding our opening hours. This is something we keep under regular review, as we try to ensure we strike the right balance between meeting our customers’ needs and operating effectively as a business. Feedback like yours is really helpful in informing those discussions. Thank you again for sharing your thoughts with us. Kind regards, Jon Sweeting Commercial Manager Response date: 1st June 2026

In branch service review

Always friendly folks at the Leighton Buzzard branch thank you. Reviewed on: 5th May 2026

Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will make sure that this is shared with Isabel and the rest of the Leighton team. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st June 2026

In branch service review

We have a local branch and it enables me to remain "analogue" I have a condition which makes computer use very problematic. The personal touch from friendly and helpful staff is key improvement - more of the same please. Reviewed on: 5th May 2026

Reply from Harpenden Building Society Thank you very much for your kind feedback. We’re really pleased to hear that having a local branch and the option to remain “analogue” is important to you. We understand that not everyone finds digital services easy to use, and it’s important to us that we continue to offer accessible, inclusive ways for all our members to manage their savings. It’s especially lovely to hear your comments about our team. Providing a personal, friendly and helpful service is something we take great pride in, and your feedback will be shared with colleagues. We’ll certainly take your encouragement on board- more of the same is exactly what we’re aiming for. Kind regards, Jon Sweeting Commercial Manager Response date: 1st June 2026