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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 426 reviews, last reviewed 23rd Jan 2026
35% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Great staff very helpful and knowledgeable Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026
Elizabeth F's avatar
Elizabeth F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

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Harpenden Building Society Savings reviews (426)

Great staff very helpful and knowledgeable

5
Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026
Elizabeth F's avatar
Elizabeth F

the best most personal bank in Hertfordshire

5
excellent customer service and always go the extra mile to help.....they take time and always address you by name, maybe not the best on rates but have a new very competitive account for local residents, Reviewed on: 22nd January 2026
elizabeth mew's avatar
elizabeth mew
Reply from Harpenden Building Society Hi Elizabeth, Thank you so much for your kind words, we truly appreciate your feedback. It’s wonderful to hear that you’ve had a positive experience. As we continue to support our members, we’ll keep closely monitoring our savings rates to ensure we’re always providing fair value return. Your perspective is invaluable, and we’re committed to maintaining the level of service and transparency you expect. Please don’t hesitate to contact us if there’s ever anything more we can do for you. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd January 2026
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Harpenden Building Society

Staff were very welcoming and friendly

5
Staff were very welcoming and friendly, dealt with my transaction quickly and efficiently. Very impressed with the new location. Thank you ladies. Reviewed on: 20th January 2026
S F's avatar
S F
Reply from Harpenden Building Society Thank you S F for such a great review. We are very proud of our new branch and we're delighted that you are impressed with it. I will pass your comments to the team at the [new] Harpenden Branch. Jon Sweeting Commercial Manager Response date: 21st January 2026
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Harpenden Building Society

A really seamless Trust account opening procedure wi...

5
A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson. Reviewed on: 17th January 2026
Dan B's avatar
Dan B
Reply from Harpenden Building Society Hi Dan, Thank you for your review, we are delighted to hear that you are pleased with the service you have received. I will be sure to pass your feedback to Laura. Thanks once again! Jon Sweeting Commercial Manager Response date: 19th January 2026
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Harpenden Building Society

Surprise interest rate drop

1
I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike other societies. Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
Reply from Harpenden Building Society Hi Valerie, Thank you for your note, and I apologise if there has been any confusion regarding the interest rate on your account. From your message, it appears that you applied for an Online Single Access ISA in October. This account offers a higher rate if you make one or fewer withdrawals per calendar year, and a lower rate if you make more than one. Interest is accrued at the lower rate throughout the year, and provided that no more than one withdrawal has been made, the higher rate will be applied when interest is compounded on 31st December. If you would like me to check the status of your account or if you have any further questions, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

I received a telephone call yesterday for a request...

4
I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer anything to do with young people (boys and girls ) especially if they play football would be good. If you do not have that any organisation that's close will be OK. You can choose. Regards Charles Forrester Reviewed on: 12th December 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear Mr Forrester, Thank you for your kind note. For context, we encourage customers to provide feedback (both positive and negative) to help us continue delivering outstanding customer service and accounts that meet our customers’ needs while offering fair value. To encourage this, customers who are happy to leave their details are entered into a prize draw to choose one of our selected charities for a £100 donation. Following your note, we have made a donation to a youth-based charity. Once again, may I thank you for your feedback (both this time and previously). If I can be of any further assistance to you, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

I am unable to log in

1
I am unable to log in as I have the wrong internet browser. This seems to be an ongoing problem which needs to be addressed ASAP. Please get it sorted. Reviewed on: 10th December 2025
N RAT's avatar
N RAT

In branch service review

4
Local branch, good service, Trusted. The rates could be higher though. Reviewed on: 1st December 2025

In branch service review

5
When we lived in Radlett, we loved staff members they are understanding, knowledgeable, nothing was too much trouble. Reviewed on: 1st December 2025

In branch service review

5
Very helpful and friendly efficient staff. Reviewed on: 1st December 2025

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