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Harpenden Building Society: Savings reviews

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4.35
Based on 402 reviews, last reviewed 29th Aug 2025
133% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

good speaking to Anya and very helpful, much better... good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025
alan c's avatar
alan c

Latest lowest rating:

2

Fed up with online attemp. Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get... Read more Reviewed on: 12th August 2025
Sandra h's avatar
Sandra h
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Harpenden Building Society Savings reviews (402)

good speaking to Anya and very helpful, much better...

5
good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025
alan c's avatar
alan c
Reply from Harpenden Building Society Hi Alan, thanks for your review. I'm please we were able to help and i will pass your feedback to Anya who I am sure will be delighted. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st September 2025
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Harpenden Building Society

Excellent Customer Service

5
Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive. Reviewed on: 28th August 2025
Nigel's avatar
Nigel

Fed up with online attemp.

2
Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025
Sandra h's avatar
Sandra h
Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025
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Harpenden Building Society

In branch service review

5
Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025
Reply from Harpenden Building Society This is great to read, thank your for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

In branch service review

5
Local, independent. Longer branch opening hours needed. Reviewed on: 31st July 2025
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure they are optimal for members and are proportionate with commercial considerations. If you would like to contact me with suggestions on how this can be improved then I would be delighted to hear from you. My email address is [email protected]. Thanks once again for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

In branch service review

5
Friendly professional service, always kind to my disabled mum. Reviewed on: 31st July 2025
Reply from Harpenden Building Society This is great to read. We are delighted that you and your mum are pleased with the service you have received. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

In branch service review

5
Very good service - friendly and knowledgeable. Reviewed on: 31st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

In branch service review

5
Friendly service, competent staff and nice to actually go into a branch not a machine - personal people with a smile. Reviewed on: 31st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

In branch service review

5
Open Saturday mornings. Charities not local. Reviewed on: 31st July 2025

In branch service review

5
I like the fact there is still a branch in Leighton Buzzard which I find very handy and able to speak to someone face-to-face is a big plus for me. They are a really helpful team. Thanks for staying open. Reviewed on: 31st July 2025
Reply from Harpenden Building Society This is great to read and hank you for your feedback. I will make sure that this your comments are passed to the Team at Leighton Buzzard branch. Jon Sweeting Commercial Manager Response date: 26th August 2025
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Harpenden Building Society

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