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Review of the Harpenden Building Society, Savings:

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Put "Sign In" at the top of the Home page

I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design. The Sign-In button only appears when you click on something else and a new dropdown menu appears at the top - as in when I clicked on the Feedback option. It's always the website that lets you down. Your staff are lovely. Put a Sign In button at the top of the Home page, the way everyone else does. Reviewed on: 22nd April 2026

Reply from Harpenden Building Society Dear HCG, Thank you for taking the time to share your feedback on our new website. We’re pleased to hear that you like the overall look and appreciate your honest comments regarding the sign-in experience. The Sign In and Register options are currently located under the Savings menu. This has been designed so that savings customers can securely access their savings profile, while intermediaries and other users can sign in to their associated profiles by selecting the appropriate menu. That said, we absolutely take your feedback on board. We recognise that ease of access is critical, and with any newly launched system we will continue to monitor how customers interact with the site and make refinements where appropriate. Your comments will also be passed to our Marketing team for further discussion as part of our ongoing review. Thank you again for your constructive feedback and for your kind words about our staff, it really is appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd April 2026

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