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Review of the Harpenden Building Society, Savings:

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Account opening was straight forward and a pleasant...

Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in to the branch to deposit a cheque from my Nationwide saving account into my newly opened Harpenden Savings account , and this is when I encountered an issue. Same as up until then I thought I found a warm welcoming proper Building society. Reviewed on: 15th June 2026

Reply from Harpenden Building Society Thank you very much for your kind comments about your recent account opening experience at our Harpenden branch. We’re particularly pleased to hear that Isabel made the process straightforward and welcoming. This is exactly the standard of service we aim to provide. We’re sorry, however, that your subsequent visit did not feel as smooth. On occasions, when certain transactions are carried out, our team is required to follow additional procedures as part of our regulatory and security responsibilities. These checks are in place to help protect our customers and ensure we meet our obligations as a regulated building society. We appreciate that these steps can sometimes feel unexpected, particularly after an otherwise seamless experience, but please be assured they are an important part of maintaining a safe and secure service for all our members. Thank you again for your feedback. It’s incredibly valuable to us, and we hope to continue providing you with a warm and positive experience in the future. Kind regards, Jon Sweeting Commercial Manager Response date: 16th June 2026

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