We were trying to close two accounts and transfer the monies to new accounts paying better rates. Process had to be done on-line, but were... We were trying to close two accounts and transfer the monies to new accounts paying better rates. Process had to be done on-line, but were unable to do this as error came up. We wrote to HO to ask them to open the accounts, and transfer the monies. A call was received and it was explained this was not possible we had to do it ourselves. The assistant was helpful but had to check herself what to do next as she didn't know. After some trying it turned out there was a problem as only one of us was registered for on-line access. Now have to register the second person and once approved can open the two new accounts. So have to go through it all again - twice, not to mention 30 days notice on one account. Did persist, but rather complicated, got thrown out a couple of times, and access is now locked for one of us. Spent considerable time trying to carry out a fairly simple task to still not be much closer. Have to wait 7 days for second registration to come through and can then try again. To be honest, so complicated will probably just close both accounts and move to a new provider, I don't have this issues with other on-line savings. I do understand the problems faced, having worked in the Finances in The City ourselves for numerous years, but this is frustrating, annoying and time wasting. We've been customers for probably 30 years, but this is so disappointing. Read more Read less

I visited last Monday wanting to open some ISA accounts. It was extremely busy inside and very noisy. I was assisted by Astrid who was... I visited last Monday wanting to open some ISA accounts. It was extremely busy inside and very noisy. I was assisted by Astrid who was very friendly and engaging. She also put me at ease, as I didn't have any idea of what I needed to do to open the ISA's and was slightly nervous about committing my money. She's a credit to the business. I tried to complete the form but decided to take them home (also some forms for my husband and son) as there was no where to write as there were so many customers and the table was too low to use when it became free. Once we have completed everything we will be back. The branch is really nice but the noise was overwhelming. Read more Read less

I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it... I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it rejected as not long enough. I entered the Roll number which it accepted. I hope that was correct. Read more Read less

Went into branch to ask for a Cash ISA to be transferred in to Harpenden BS. Just given a form to fill in, no help... Went into branch to ask for a Cash ISA to be transferred in to Harpenden BS. Just given a form to fill in, no help or real engagement. Meanwhile, someone dressed in casual clothing who was busy playing with his iPad turned out to be staff. Not sure what he was doing but it wasn't helping customers. Given no receipt or copy of the application form when handed in. Next a few days laterwas an email from Harpenden BS saying attachment enclosed - it wasn't. Then, much later, a letter through the post to say Cash ISA transferred. But I still haven't had anything to say the account was actually opened and what the account details are. Obviously a society that is trying to get more modern with some online services but still a lot through the post. It's confusing for the customer. I don't think I will be sending any more of my savings in this direction until they sort out systems and their way forward - paper or online. It could be either, but not a mix for one product. Read more Read less

Harpenden Building Society is my local building society, offers great products and excellent service to customers. I particularly like how they communicate with customers via... Harpenden Building Society is my local building society, offers great products and excellent service to customers. I particularly like how they communicate with customers via email. Their messages are clear as they use simple language whilst being succinct. When I go into the branch, I always feel welcome and overall I have confidence in investing my money with HBS Read more Read less

This is a short note to express our gratitude for the warm and helpful assistance we received when trying to set up our Savings ISAs... This is a short note to express our gratitude for the warm and helpful assistance we received when trying to set up our Savings ISAs at the Harpenden store. We were particularly grateful for the way the staff patiently took us through the paperwork with such good humour Read more Read less

I closed a 45 day notice account. I was asked for my bank details, which I sent, expecting the money to be directly transferred to... I closed a 45 day notice account. I was asked for my bank details, which I sent, expecting the money to be directly transferred to my account. Instead I received a cheque, which meant I had to travel to Milton Keynes to take my cheque to a bank. This was a real nuisance as I had to make a special journey to MK. Read more Read less

The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch.... The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most helpful and it was a relaxed experience in pleasant surroundings. Read more Read less

Great to have a local branch to go into and speak to a human. Good product and lovely people.