good speaking to Anya and very helpful, much better than digital conversations etc

Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up ,... Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Read more Read less

Friendly professional service, always kind to my disabled mum.

I like the fact there is still a branch in Leighton Buzzard which I find very handy and able to speak to someone face-to-face is... I like the fact there is still a branch in Leighton Buzzard which I find very handy and able to speak to someone face-to-face is a big plus for me. They are a really helpful team. Thanks for staying open. Read more Read less

Open Saturday mornings. Charities not local.

Local, independent. Longer branch opening hours needed.

Friendly and helpful staff initially seen face-to-face in our local branch office. Having a local branch is great. Small building society means a very good... Friendly and helpful staff initially seen face-to-face in our local branch office. Having a local branch is great. Small building society means a very good service. Helpful staff on phone during online account application. They offer a trust account too. Read more Read less

Very efficient in dealing with the recent notification of my late father's death. The information arrived promptly allowing me to start with the process of probate.