Not so good for savers who dont want to do on line. Post code saver was a terrible idea for me. Miss the harpenden staff... Not so good for savers who dont want to do on line. Post code saver was a terrible idea for me. Miss the harpenden staff that have left. So helpful and knowledgeable. Not so good now. Read more Read less

trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit.

It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were... It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were submitted via email and registration was managed online. There are a limited a number of banks and societies offering these products and services and Harpenden Building Society made it a stress-free process. Read more Read less

Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in... Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in to the branch to deposit a cheque from my Nationwide saving account into my newly opened Harpenden Savings account , and this is when I encountered an issue. Same as up until then I thought I found a warm welcoming proper Building society. Read more Read less

Products always clear. Customer Service always helpful and understandable.

I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot... I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design. The Sign-In button only appears when you click on something else and a new dropdown menu appears at the top - as in when I clicked on the Feedback option. It's always the website that lets you down. Your staff are lovely. Put a Sign In button at the top of the Home page, the way everyone else does. Read more Read less

Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies .

We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the... We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the process of applying for our ISA allowance for this year very happy with her advice and professional assistance Read more Read less

I have recently visited my local branch in Harpenden to open a new Hart savings account available. The ladies dealing with my enquiry and account... I have recently visited my local branch in Harpenden to open a new Hart savings account available. The ladies dealing with my enquiry and account opening were knowledgeable about the product and very helpful in setting it all up for me. Great product and excellent experience, thank you Harpenden. Read more Read less