It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were... It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents were submitted via email and registration was managed online. There are a limited a number of banks and societies offering these products and services and Harpenden Building Society made it a stress-free process. Read more Read less

Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in... Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following day I popped in to the branch to deposit a cheque from my Nationwide saving account into my newly opened Harpenden Savings account , and this is when I encountered an issue. Same as up until then I thought I found a warm welcoming proper Building society. Read more Read less

Products always clear. Customer Service always helpful and understandable.

I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot... I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design. The Sign-In button only appears when you click on something else and a new dropdown menu appears at the top - as in when I clicked on the Feedback option. It's always the website that lets you down. Your staff are lovely. Put a Sign In button at the top of the Home page, the way everyone else does. Read more Read less

Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies .

We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the... We spoke with Gill at the Harpenden branch regarding our various ISA accounts her advice was very helpful and appreciated she steered us through the process of applying for our ISA allowance for this year very happy with her advice and professional assistance Read more Read less

I have recently visited my local branch in Harpenden to open a new Hart savings account available. The ladies dealing with my enquiry and account... I have recently visited my local branch in Harpenden to open a new Hart savings account available. The ladies dealing with my enquiry and account opening were knowledgeable about the product and very helpful in setting it all up for me. Great product and excellent experience, thank you Harpenden. Read more Read less

We were trying to close two accounts and transfer the monies to new accounts paying better rates. Process had to be done on-line, but were... We were trying to close two accounts and transfer the monies to new accounts paying better rates. Process had to be done on-line, but were unable to do this as error came up. We wrote to HO to ask them to open the accounts, and transfer the monies. A call was received and it was explained this was not possible we had to do it ourselves. The assistant was helpful but had to check herself what to do next as she didn't know. After some trying it turned out there was a problem as only one of us was registered for on-line access. Now have to register the second person and once approved can open the two new accounts. So have to go through it all again - twice, not to mention 30 days notice on one account. Did persist, but rather complicated, got thrown out a couple of times, and access is now locked for one of us. Spent considerable time trying to carry out a fairly simple task to still not be much closer. Have to wait 7 days for second registration to come through and can then try again. To be honest, so complicated will probably just close both accounts and move to a new provider, I don't have this issues with other on-line savings. I do understand the problems faced, having worked in the Finances in The City ourselves for numerous years, but this is frustrating, annoying and time wasting. We've been customers for probably 30 years, but this is so disappointing. Read more Read less

I visited last Monday wanting to open some ISA accounts. It was extremely busy inside and very noisy. I was assisted by Astrid who was... I visited last Monday wanting to open some ISA accounts. It was extremely busy inside and very noisy. I was assisted by Astrid who was very friendly and engaging. She also put me at ease, as I didn't have any idea of what I needed to do to open the ISA's and was slightly nervous about committing my money. She's a credit to the business. I tried to complete the form but decided to take them home (also some forms for my husband and son) as there was no where to write as there were so many customers and the table was too low to use when it became free. Once we have completed everything we will be back. The branch is really nice but the noise was overwhelming. Read more Read less