I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to... I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Read more Read less

Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account)... Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Read more Read less

hard to understand their products

The new lady was very friendly and helpful.

Amazing helpful what ever deal thing I did. (Diana).

Very poor practice at this BS. They keep reducing savers rates ( twice in the last two months) but not the mortgage interest. Their Standard Variable rate is completely arbitrary.

good speaking to Anya and very helpful, much better than digital conversations etc

Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up ,... Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Read more Read less