Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers.

The staff were all very helpful.

I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff... I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Read more Read less

Easy to talk to staff on telephone and very helpful.

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend.

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had... I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Read more Read less

Straight forward application if a little confluted.

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to... Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Read more Read less

Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try... Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Read more Read less