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Harpenden Building Society reviews

Harpenden Building Society Logo
Rated Good • 4.25/5

Harpenden Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Good based on 390 product reviews

Average score of 4.25/5
5 star
81%
4 star
8%
3 star
4%
2 star
1%
1 star
6%
Reviews for Harpenden Building Society have trended positively over the past 90 days

Latest positive rating

5/5

A Great Building Society, You can phone and speak to...

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend.

{"display":"Richard L","full_name":"Richard L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard L 17th June 2025

Latest negative rating

1/5

Rubbish website

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to... Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Read more Read less

{"display":"Christopher E","full_name":"Christopher E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Christopher E 8th June 2025
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About Harpenden Building Society

Harpenden Building Society was founded in 1953 and is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

Since 2023 it’s provided savings products on a national scale that includes easy access, ISAs, notice accounts and fixed rate bonds.

Harpenden Building Society also provides mortgages via intermediaries to borrowers turned away by the high street who have complex income or unusual properties.

Harpenden Building Society at a glance

Contact details

Website
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Reviews for Harpenden Building Society

Showing 11 of 390 company reviews • Last reviewed within 7 days

A Great Building Society, You can phone and speak to...

Savings • 17th June 2025

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend.

{"display":"Richard L","full_name":"Richard L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Harpenden Building Society
Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager
18th June 2025
Harpenden Building Society

I had an issue with cheques, as I had sent off but w...

Savings • 12th June 2025

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had... I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Read more Read less

{"display":"Ryan F","full_name":"Ryan F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154093.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Harpenden Building Society
HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager
13th June 2025
Harpenden Building Society
  • 5/5

    Straight forward application if a little confluted.

    Straight forward application if a little confluted.

    {"display":"Malcolm J","full_name":"Malcolm J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Malcolm J 11th June 2025
  • 1/5

    Rubbish website

    Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to... Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Read more Read less

    {"display":"Christopher E","full_name":"Christopher E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher E 8th June 2025
  • 1/5

    Amateurish - perhaps not even that good

    Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try... Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Read more Read less

    {"display":"Very frustrated saver","full_name":"Very frustrated saver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    In branch service review

    Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Attorney.

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    It's very friendly and all the staff are so polite and helpful. You feel like you're part of a family (Bev).

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Friendliness of the staff. Knowledge of the staff. This makes things more comfortable and easy and confident they know what they are doing. Big tick.

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Its local and low-tech: I don't use a computer or a smartphone and I prefer using cash day to day. The staff have become friends... Its local and low-tech: I don't use a computer or a smartphone and I prefer using cash day to day. The staff have become friends and are always so helpful. It makes me feel safe. Read more Read less

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Really friendly and helpful staff at Leighton Buzzard branch. Always have been - great staff, go out of their way to help.

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Local Branch. Friendly Staff. Helpful Staff. Wonderful Staff.

    Savings
    Verified source 31st May 2025

    Products from Harpenden Building Society

    Showing all products offered by Harpenden Building Society

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