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Harpenden Building Society reviews

Harpenden Building Society Logo
Rated Good 4.37/5

Harpenden Building Society reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 362 product reviews

Average score of 4.37/5
5 star
82%
4 star
8%
3 star
4%
2 star
1%
1 star
5%
Reviews for Harpenden Building Society have trended positively over the past 90 days

Latest positive rating

5/5

In branch service review

Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for... Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Read more Read less

Savings
Verified source 31st January 2025

Latest negative rating

1/5

A tracker mortgage that tracks up but not down...

We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments... We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments changed regularly. Unfortunately it's not been the same going down - they have yet to commit to a reduction since the 6th November 2024 interest rate reduction - and they were slow to act after the first reduction. Not what most would consider a fair 'tracker' mortgage.... Read more Read less

{"display":"Max S","full_name":"Max S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Max S 11th December 2024

About Harpenden Building Society

Harpenden Building Society was founded in 1953 and is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

Since 2023 it’s provided savings products on a national scale that includes easy access, ISAs, notice accounts and fixed rate bonds.

Harpenden Building Society also provides mortgages via intermediaries to borrowers turned away by the high street who have complex income or unusual properties.

Harpenden Building Society at a glance

Reviews for Harpenden Building Society

Showing 11 of 362 company reviews Last reviewed within 7 days

In branch service review

Savings 31st January 2025

Personal touch. Friendly and very helpful.

Verified source
Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 31st January 2025

Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for... Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Read more Read less

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    In branch service review

    Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely.

    Savings
    Verified source 31st January 2025
  • 5/5

    In branch service review

    Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch.

    Savings
    Verified source 31st January 2025
  • 5/5

    Always friendly and helpful and customer focussed .

    Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion... Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Read more Read less

    {"display":"Jaqueline h","full_name":"Jaqueline h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jaqueline h 30th January 2025
  • 5/5

    In branch service review

    Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact.

    Savings
    Verified source 27th January 2025
  • 5/5

    In branch service review

    The staff are very friendly and you have got good savings accounts.

    Savings
    Verified source 27th January 2025
  • 5/5

    In branch service review

    Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!.

    Savings
    Verified source 23rd January 2025
  • 5/5

    In branch service review

    Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do.

    Savings
    Verified source 16th January 2025
  • 5/5

    In branch service review

    We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent.

    Savings
    Verified source 9th January 2025
  • 5/5

    In branch service review

    I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team.

    Savings
    Verified source 9th January 2025

    Products from Harpenden Building Society

    Showing all products offered by Harpenden Building Society

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