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Newcastle Building Society reviews

Newcastle Building Society Logo
Rated Good • 3.54/5

Newcastle Building Society reviews

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Review summary

People rate this company as Good based on 25 product reviews

Average score of 3.54/5
5 star
48%
4 star
20%
3 star
4%
2 star
8%
1 star
20%

Latest positive rating

5/5

Easy and simple

No issues, went through a third party but will probably go to NCBS direct next time as so easy.

{"display":"George Maughan","full_name":"George Maughan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

No compassion or understanding for members

I have a lot of money in a 5 year bond taken out when interest rates were very low. I politely asked if I could... I have a lot of money in a 5 year bond taken out when interest rates were very low. I politely asked if I could renegotiate the interest rate by a couple of percentage points but was told no. Whilst I understand that I had a contract I would have liked them to demonstrate some compassion, especially in view of how much their CEO and others are earning. Read more Read less

{"display":"Martyn G","full_name":"Martyn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Newcastle Building Society products

About Newcastle Building Society

Newcastle Building Society was formed in 1980 as a result of a merger between the Grainger (founded 1861) and Newcastle Permanent Building Societies (founded 1863).

As a mutual organisation, the Society reinvests profits for the benefit of members as it doesn’t have any shareholders to pay. It’s the region’s largest building society with 31 branches stretching across the North East, Cumbria and North Yorkshire.

Newcastle Building Society provide a range of products across mortgages and savings.

Newcastle Building Society at a glance

Reviews for Newcastle Building Society

Showing 11 of 25 company reviews

No compassion or understanding for members

Newcastle Fixed Rate Options Bond • 26th February 2024

I have a lot of money in a 5 year bond taken out when interest rates were very low. I politely asked if I could... I have a lot of money in a 5 year bond taken out when interest rates were very low. I politely asked if I could renegotiate the interest rate by a couple of percentage points but was told no. Whilst I understand that I had a contract I would have liked them to demonstrate some compassion, especially in view of how much their CEO and others are earning. Read more Read less

{"display":"Martyn G","full_name":"Martyn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
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Easy and simple

Fixed Rate Mortgage • 1st March 2023

No issues, went through a third party but will probably go to NCBS direct next time as so easy.

{"display":"George Maughan","full_name":"George Maughan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very easy to use and good interest

    Simple, straightforward and no issues.

    {"display":"Matt Bowles","full_name":"Matt Bowles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Matt Bowles 28th February 2023
  • 5/5

    Easy to open and great account

    The online journey was simple and the account will help save for a house deposit

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Ben 15th January 2022
  • 5/5

    Good rate and quick product transfer

    I stayed with Newcastle Building Society after 2 years into my mortgage. They offered very good rate and the process was really simple to switch.

    {"display":"wrrrrmrrr","full_name":"wrrrrmrrr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Wasting people's time

    After offering us £20,000 more than we wanted on a mortgage principal certificate we decided to go with them both of us have good jobs... After offering us £20,000 more than we wanted on a mortgage principal certificate we decided to go with them both of us have good jobs and an excellent credit rating without a reason decided to decline the mortgage why offer a mortgage in principle if you take it away there slogan is to look after the people of the North East what a load of rubbish Read more Read less

    {"display":"Keith Passmoor","full_name":"Keith Passmoor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/364845.png"}}'s avatar
  • 5/5

    Great rates and service

    Everything has been simple and efficient with our mortgage application. The service has been brilliant and the rate is very competitive. I don't ever want to move my mortgage.

    {"display":"K Douglas","full_name":"K Douglas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Wish I Had Not Switched

    I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I... I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this meant I nearly missed the deadline for receiving my bonus. I also never received details for online banking and had to go through a painful process of letters and calls to get access. I am now in the process of drawing the money out for the purchase of my home and hope that I have a smoother experience then when I put it in. If doing again I would avoid Newcastle at the expense of the extra 0.2% interest I would earn. Read more Read less

    {"display":"JM","full_name":"JM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    JM 17th October 2019
  • 1/5

    Avoid at all costs

    Accused my wife of money laundering when she tried to transfer an ISA to them. Other companies do online checks within seconds but these idiots... Accused my wife of money laundering when she tried to transfer an ISA to them. Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i Read more Read less

    {"display":"David Gibson","full_name":"David Gibson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/153906.png"}}'s avatar
  • 1/5

    Incompetent

    Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after... Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company that can actually open an account... Read more Read less

    {"display":"Say no to black holes","full_name":"Say no to black holes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Poor customer and extremely slow service

    I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting... I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed to be associated with Newcastle. Read more Read less

    {"display":"Suresh Bajaj","full_name":"Suresh Bajaj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Newcastle Building Society
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