Great telephone service

I was locked out of my online account (apparently because it had become inactive...I hadn't logged in for a while). But calling them up this morning proved to be very easy. No wait time and very friendly service!

Reviewed on 3rd January 2017

Michael Fotis

This was a great product...

Logged in the other night to find that this account is no more. Instead of a good interest rate product, I've been moved to a sub <1% savings account. Not great. Looking for somewhere else to move my money too now!

Reviewed on 21st March 2016

Michael Fotis

Great face to face customer service

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into t Read more

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into the Linthorpe Road branch, J Roberts was very helpful and dealt with my query quickly...still not sure why the payment was rejected though!

Reviewed on 29th December 2014

Michael Fotis

Good interest rate and friendly telephone staff

I opened an account with them because the rate they were offering was one of the best around. Forgot my password a few times, and locked my account...but staff on the phone were really helpful! Recommended

Reviewed on 2nd October 2014

Michael Fotis