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Review of the Harpenden Building Society, Savings:

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Improve branches not online

Not so good for savers who dont want to do on line. Post code saver was a terrible idea for me. Miss the harpenden staff that have left. So helpful and knowledgeable. Not so good now. Reviewed on: 12th September 2026

Reply from Harpenden Building Society Dear Hev, Thank you for your feedback. I appreciate that our postcode-based savings products will not be the right fit for everyone, and I understand your disappointment if this meant you were unable to open the account you wanted. It's lovely to hear your positive comments about colleagues who have worked at Harpenden over the years. They have made a significant contribution to the Society and are fondly remembered by both customers and colleagues. While we are always sad to see people move on, we remain committed to delivering the friendly, knowledgeable and personal service that Harpenden is known for, and we are confident that our current team will continue to provide excellent support to our customers. Thank you again for taking the time to share your views. Jon Sweeting Commercial Manager Response date: 14th September 2026

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