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NatWest: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 4.62 (207 reviews)

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4.62

Based on 207 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

Latest highest rating:

5

Good all rounder Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need. Reviewed on: 20th August 2026

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest offer fixed rate mortgages.

NatWest mortgages are suitable for first time buyers, home movers, holiday home and buy to let purchases. You can get a personalised, initial indication of how much you could borrow which won’t impact your credit score.

NatWest fixed rate mortgage reviews help you find out what it’s like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Fixed rate mortgage reviews (207)

Ease of use

Easy and able product that I find easy to use Reviewed on: 16th February 2016

Excellent Mortgage

Have been with Natwest mortgages for five years now and have found them to be competitive and a much better deal than their competitors. Helpful staff when needed and clear and easy to understand their literature. Reviewed on: 10th January 2016

Very helpful

I have been a Natwest customer for years. Recently I telephoned to increase my instalments, two months on and I was still paying the lower amount. Needless to say I was a little annoyed. So after a lengthy phone call, the instalment was finally increased and £150.00 compensation deposited in my account. Result! Reviewed on: 24th December 2015

Easy to swap over no hassle

Changing over to Natwest mortgages was easy. A meeting first, paper work then a valuation of house which was all done in quick time. Simple with no hassles Reviewed on: 21st November 2015

Awful experience

NatWest constantly miscalculated my mortgage and, due to their calculations, have put me into arrears despite overpaying every month! Their customer service is incompetent and unhelpful. Reviewed on: 26th August 2015

So friendly

This was my first mortgage and it was a bit of a scary process for me committing to something as big as a mortgage. But my NatWest mortgage went through with care and support from a highly experienced advisor. Reviewed on: 29th June 2015

Straightforward to set up, with competitive charges and interest rate.

We were attracted to NatWest for our fixed rate mortgage because of the low rate and competitive charges. It was easy to set up and the bank's people were pleasant to deal with. Although our valuation was lower than we had anticipated, putting us outside of the best interest rate, the bank honoured the lower rate we had originally quoted. We are NatWest current account holders, so it's easy to see the mortgage going down a little each month via online banking. The 'get out' fee is pretty steep so you are completely tied in for the duration of the fixed term, but I suppose this is the trade off for the peace of mind of a fixed monthly payment. Reviewed on: 28th April 2015

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