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NatWest: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 4.62 (207 reviews)

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4.62

Based on 207 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

Latest highest rating:

5

Good all rounder Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need. Reviewed on: 20th August 2026

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest offer fixed rate mortgages.

NatWest mortgages are suitable for first time buyers, home movers, holiday home and buy to let purchases. You can get a personalised, initial indication of how much you could borrow which won’t impact your credit score.

NatWest fixed rate mortgage reviews help you find out what it’s like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Fixed rate mortgage reviews (207)

Easy service

Easy banking and mortgage service Reviewed on: 25th December 2018

Thumbs up

Good service and becuse of them I have my home Reviewed on: 7th December 2018

Super easy to join and a great deal

Natwest were very accomodating in difficult circumstances and did all they could to help and speed up the process Reviewed on: 22nd November 2018

Very quick and easy

We had a change in the purchase price and the new mortgage amount was sorted in a couple of days. Would definitely recommend! Reviewed on: 11th November 2018

Awesome mortgage

Love the fact it links to my normal banking app and you can monitor your mortgage through the year. Add that to great service and good value. Reviewed on: 8th November 2018

Good product, fair rates

Easy to renew when the rate expires too. Reviewed on: 8th November 2018

Great mortgage advisor

not the cheapest rate but by far the best service we have ever received from a mortgage advisor or broker. Reviewed on: 6th November 2018

Quick

The quickest mortgage offer I’ve ever experienced Reviewed on: 5th November 2018

Woeful Incompetance

It's no wonder Natwest have 1 star on Trustpilot. I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest. Never have I known such woeful incompetence at every single stage of the mortgage process. We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly. We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment! During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves. We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone. This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with. Sort it out. "You're ruining moving day for us". Reviewed on: 18th October 2018

Great product

I had such good advice given to me by the Natwest advisor, he was very firendly and helpful. Reviewed on: 4th April 2018

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